Data Entry Quality Assurance
Resume:
SHEREE S. JARRETT
**** ******* **** **. *********, NC 28001
***********@*****.***
OBJECTIVE: To obtain a promising position with an established company where my experience and
Interpersonal skills may be utilized to promote room for advancement and opportunity for growth.
EMPLOYMENT*
Deluxe Corp.-Charlotte, NC 04/2019-Present
2nd Shift Supervisor-(promotion)
.Manage 2nd shift Lock box employees, complete payroll, manage daily activities & control work flow. Satisfy service level agreements for multiple clients daily. Control and manage overtime budget monthly. Identify trends & provide feedback. Complete multiple daily transmissions. Collect data and supply daily reports for client review. Ensures mail drops are received & lockbox payments are processed according to transmission timelines to avoid SLA breaches.
1st Shift Work Flow Supervisor
.Responsible for evenly distributing lock box daily work loads for department associates. Complete individual Audits for completed assignments. Manage the flow of work by tracking assignments until completion. Managing & reporting Daily Productivity. Providing coaching & feedback for associates on & off-site. Schedule & provide adequate training for new associates within the department.
WestMed Practice Partners-Charlotte, NC 05/2015-03/2019
Quality Assurance Evaluator
.Responsible for ensuring that all calls and tasks performed by associates adhere to the quality guidelines set forth by WESTMED. This position also provides personal and proactive feedback to associates through monitoring, coaching and feedback.
.Responsible for conducting Quality Assurance New hire training sessions for all new employees, reviewing QA guidelines & procedures on auditing process. Training Including informing new associates of Company expectations & QA audit scoring procedures.
WestMed Practice Partners-Charlotte, NC 05/2014-05/2015
Payment Poster/Billing Specialist
.Received and applied/posted appropriately all electronic and manual Insurance payments and adjustments to patient accounts for dates of service provided by treating physicians and all hospital charges.
.Documented and coded all patient accounts for billing follow-up on unprocessed claims if required.
.Manually posted Insurance denial codes for procedures not paid.
The Outsource Group, Inc. /Parallon-Charlotte, NC 05/2011-04/2014
Remittance Specialist/Patient Accounts Representative
• Responsibilities included posting insurance payments with adjustments and personal
Patient payments posted accurately to proper date(s) of service on patient accounts.
• Corresponding with Medicare, Medicaid, and private insurance companies to follow up
on processed claims for prompt payment.
• Maintain monthly credit balance ATB reports.
• Prepare insurance and guarantor refund request.
• Verify Medical insurance coverage and eligibility
Dental Works-Matthews, NC 04/2008-04/2011
Assistant Office Manager/Patient Relations Coordinator
• Assisted Office Manager with running daily reports
• Resolved and diffused patient complaints
• Exceptional patient satisfaction
• Coded patient treatment plans accordingly, and charged outpatient visits correctly.
• Confirm and reschedule patient appointments.
• Assisted with A/R detail to maintain constant flow of payment.
• Informed and assisted patients with acquiring alternate forms of payment for treatment
suggested by treating DMD.
• Acquired explanation and verification of Dental insurance benefits.
• Explained advised dental treatment and therapy thoroughly to patients.
• Analyzed and explained billing statements to patients.
• Corresponded with insurance companies for collections efforts.
• All other duties required or requested
Affordable Dentures-Charlotte, NC 07/2005-03/2008
Front Desk Auxiliary
• Greeting and processing new and existing patients, ensuring patients are treated
throughout the day with Service Time Guidelines and by direction of the practice owner.
• Provided quality patient care and outstanding patient satisfaction.
• Accurately collected and deposited payments from patients, including processing credit
card payments as well as cash transactions.-Prepared documentation required for refunds
for patients.
• Assisted patients with filing insurance forms, updated and filed complete and accurate
patient records.
• Filed Medicaid electronically and submitted prior approval request for suggested
treatment.
• All other duties desired and required.
Hospice of Savannah-Savannah, GA 06/2003-06/2005
Accounts Payable Clerk/Billing-Collections Specialist
• Prepared invoices for processing and prompt payment.
• Maintained files for previously paid invoices.
• Prepared, posted and completed weekly check run
• Transitioned to medical billing for services rendered.
• Assured proper coding for procedures and diagnosis
• Maintained, updated and constructed daily census report.
• Ordered medical supplies for RN teams, managed supply room, including special orders, re-orders, and distribution.
Asteto Dental Laboratory-Maplewood, NJ 08/2000-06/2003
Laboratory Office Manager
• Answered all incoming calls promptly
• Prepared invoices for monthly statements
• Corresponded directly with dentist pertaining additional information required to
fabricate various dental cases for delivery to local and out of state dental practices.
• Time managed dental case production process.
• Ordered laboratory supplies for dental technicians
• Managed maintenance of tools, equipment, and instruments needed in the laboratory.
• All other requirements performed to assure finished dental cases were delivered in a safe and timely manner to proper location.
EDUCATION*
WestMed Career Center College-Charlotte, NC
National Health Career Association-East Orange, NJ 2003(Certified Medical Office
Assistant)
Hillside High school- Hillside, NJ 1992
SUMMARY*
Experienced in administrative support, dental/medical terminology, Word, Excel,
Windows, Dentrix, Mysis, Medical Manager, Touchworks, Epic, Verint, OnBase, Centricity Business, Data Entry, Problem solving, Staff
supervision, clerical duties. CPR certified, Self-motivated, able to work independently, as a team
player. Well organized and detail-oriented.
REFERENCES*
UPON REQUEST***
Contact this candidate