Business Analyst Product Owner
Resume:
DAVID HILLENBRAND, MBA, CSM, CPO
GREATER DENVER AREA, CO
Mobile: 303-***-**** Email: ****@******-**.***
LINKEDIN: http://www.linkedin.com/in/davehillenbrand Website: www.dbhill-ai.com Professional Summary
Results-oriented professional with over 15 years of experience in business analysis and project management. Proficient in workflow analysis, design, data mining and statistical analysis. Adept at applying Agile methodologies, with certifications as a Scrum Product Owner and Scrum Master. Proven track record in improving project delivery and driving business growth. Professional Experience
Newbold Advisors (Technical Credit Union) – San Jose, CA (Remote) 05/2024 – 09/2024 Senior Business Analyst
• Facilitated the initial integration of third-party software to enhance user access control with role-based access. Conducted process analysis of existing manual controls and identified data issues during integration with SaaS software.
• Supplied essential information to IT for designing and implementing Salesforce changes, facilitating effective workflow automation.
• Analyzed existing user access management process and manual controls
• Identified data discrepancies during the integration with the SaaS solution, driving improvements in operational efficiency
Newbold Advisors (RBC Bank) - Raleigh, NC (Remote) 01/2023 – 07/2023 Business Analyst Product Owner
• Facilitated a cross-functional executive team in the development of a strategy for replacing an unsecured loan origination and automated underwriting system.
• Developed a product vision for the replacement software.
• Prioritized the product roadmap and identified the Minimum Viable Product.
• Developed cross-functional workflows in Lucid Chart for current and “to-be” processes.
• Identified improvement opportunities to reduce manual involvement in the loan origination process by 75-80%. Newbold Advisors (Emporium Lending) - Plano, TX (Remote) 02/2022 – 12/2022 Product Owner / Implementation Consultant
• Led the effort to replace loan origination software (LOS) for a non-QM mortgage lender.
• Drove the configuration of the new software by documenting cross-functional workflows in Visio.
• Supplemented the vendor’s requirements gathering and configuration processes thus averting delays of 6 months or more and resulting in cost savings of 25-50%.
• Identified multiple issues in the initial configuration early in the project saving time and minimizing impact. Catching these issues prior to deployment saved $1,000s of dollars or more vs. running into them in production.
• Oversaw the integration of a CRM with the Vendor LOS system via APIs.
• Configured products, pricing, and workflow to implement Secondary Marketing/Lock Desk best practices. Apex Systems (Wells Fargo) - Denver, CO (Remote) 11/2021 – 02/2022 Technical Consultant
• Developed requirements for the Treasury group to improve security and efficiencies related to their cash handling processes.
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David Hillenbrand
Fairway Independent Mortgage Corporation - Carrollton, TX (Remote) 11/2020 - 08/2021 Product Owner / Scrum Master
• Oversaw the Product Roadmap and backlog for a wholesale Loan Origination Software system with integrations to 3rd party software in a Scrum development environment.
• Led cross-functional teams in the identification and prioritization of high-value enhancements and improvements.
• Created and led the refinement of Epics and User Stories.
• Performed User Acceptance Testing for each sprint.
• Created workflows to capture the operational use of the various software apps to identify opportunities for improvement and risks related to changes.
• Oversaw relationships with 3rd party providers that provided solutions for imaging, documents, automatic underwriting, and CRM.
Mortgage Cadence - Denver, Colorado 10/2012 - 07/2020 Implementation Consultant/Technical Project Manager
• Planned, coordinated, and directed complex loan origination software implementation projects.
• Established strong relationships with clients as their primary point of contact.
• Monitored project status and kept relevant stakeholders informed. Leveraged product knowledge to design creative solutions to unique problems.
• Performed gap analysis between the software and client requirements.
• Reconciled gaps with either custom configuration effort or by collaborating with the product team to develop enhancements.
• Created Statements of Work (SOWs) for enhancements requiring development work.
• Directed configuration teams.
• Coached/Mentored new team members and others new to the industry.
• Reduced user verification testing timeframes by 35% by implementing issue-tracking tools.
• Reduced effort to configure Products and Pricing by over 50% by eliminating unnecessary steps from existing processes.
• Restored more than $5 million in potential lost revenue by building a strong relationship with a troubled client and collaborating with the product team to provide a customized solution.
• Led a “special ops” team to resolve configuration roadblocks to help a client migrate to production resulting in client satisfaction while establishing a $1.5+M revenue stream for Mortgage Cadence.
• Worked closely with vendors during user acceptance testing. Princeton Information Ltd (USBank) – Scottsdale, AZ (Remote) 3/2011 – 10/2012 Consultant / Project Manager
• Provided Project Management expertise in support of the roll-out of the Home Affordable Mortgage Program
(HAMP) Single Point of Contact (SPOC) effort for a Fortune 500 client.
• Reduced exposure to millions of dollars in fines by guiding executive action that resulted in the movement of all KPIs to satisfactory status over 3 months.
• Applied multivariate statistical analysis techniques to identify root causes related to low scores.
• Developed a scorecard designed to bring attention to failed business controls.
• Collaborated with leaders across the organization to identify 32 Key Performance Indicators (KPIs) and data collection processes to report progress against the KPIs. 303-***-****
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David Hillenbrand
Aurora Bank - Lone Tree, Colorado 10/2005 – 01/2011 Internal Control Officer/Operational Risk Administrator (1/2010 – 01/2011)
• Ensured compliance with Operational Risk Management standards by creating a new business unit to monitor the quality of the bank’s risk management program.
• Reduced the proposed cost of the program by 25% by automating the collection of survey responses from managers across the organization.
• Developed processes and procedures to collect risk self-assessment, identify and follow up on issues and present findings to the executive the Risk Committee Project Lead / Senior Business Analyst (10/2005 – 12/2009)
• Managed ongoing production support of the Automated Underwriting (AU) and Secondary Marketing systems.
• Drove changes to the product eligibility and pricing engines by meeting with Business Stakeholders to capture requirements.
• Updated system logic using a Business Rule Management System (BRMS), tested and oversaw deployment to production. Collaborated with developers for changes that required coding changes.
• Developed testing approach that ensured end-to-end testing of all critical changes to the AU system and built out extensive regression testing capabilities Led the effort to replace existing Capital Markets application.
• Developed procedures and training documents; mentored team resources to ensure consistency across multiple resources.
ANALYTICAL SKILLS: Business Requirements Gathering, Process Analysis and Design, Critical Thinking, Workflow Automation, Data Analytics, Requirements Analysis and Traceability, Lean, Six Sigma, Value Stream Mapping, Metrics and Key Performance Indicators (KPIs) TECHNICAL SKILLS: Jira and Confluence, Microsoft Office, Excel, Jira, SQL, Python, Scripting (VBA, C#), Business Rules Management
LEADERSHIP SKILLS: Coaching, Team leadership, Strong People Skills, Sprint Demos CORE COMPETENCIES: Process Modeling, Collaboration, Data Mining and Analysis, Agile, Scrum, Analytical Thinking, Problem-Solving, Teamwork, Innovation, Systems Thinking PROJECT MANAGEMENT: Waterfall, Agile Methodologies, Backlog Management, Prioritization, Retrospectives, Sprint Planning, Stakeholder Management, Success Metrics, User Story Refinement EDUCATION AND CERTIFICATIONS
Master of Business Administration
University of Colorado – Boulder
Bachelor of Science in Engineering Design and Economic Evaluation University of Colorado – Boulder
Certified Product Owner
Scrum Alliance
Certified Scrum Master
Scrum Alliance
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