User Experience Product Designer

Xiaoyang Hu

Seattle, WA ******@*****.*** +1-206-***-**** LinkedIn Portfolio

EDUCATION

Master of Communications in Digital Media University of Washington, Seattle Jun 2024c Specialization in User Experience & Content Strategy Relevant Courses: User Research and UX Strategies, The Psychology of User Experience, Advanced User Design Bachelor of Engineering in Landscape Architecture Tongji University Sep 2020 - Jun 2024 RELEVANT EXPERIENCE

Product Designer Intern Lanma AI Tech Jun - Sep 2024 a B2B AI Agent start-up powered by LLMs, offering AskXBot as its flagship AI SaaS solution

● Built a comprehensive design system for the platform covering visual language and component library from scratch with teams, ensuring consistency across all interactions and visuals, promoting brand consistency.

● Crafted and iterated UX wireframes and UI deliverables across 3 versions, adapted the UX framework for multilingual and AI-driven interactions, improving overall user experience and global accessibility.

● Produced 6 high-fidelity mockups videos showcasing the seamless applications of SaaS for product managers, increasing customer satisfaction by 20% and securing 3 new SaaS clients.

● Created detailed interaction documentations, assessed development issues timely before version update, collaborating closely with the engineering team to ensure seamless implementation. Product Designer Intern Mobile Now Feb - Jun 2024 a B2C tech consulting company providing service to global customers such as LVMH, CHANEL, and Sephora

● Led the product design of 3 projects (Ardbeg WCMP Update, World Family English UXD, CHANEL School of Perfume) from end to end; delivering low- & high-fidelity prototypes, user flows documents; while balancing the engineering considerations, timeline and budget successfully.

● Executed user research and strategic analyses and in industries like cosmetics, e-commerce & education; including product positioning and competitive bench-marking, improving customer satisfaction by 23%.

● Conducted design QA (Quality Assurance) and Audit critically, facilitated user acceptance testing (UAT) to validate functionality and usability, reducing post-launch issues and improving customer satisfaction score. PROJECTS

AskXbot (AI SaaS) Jun - Sep 2024

● Revamped homepage navigation, marketplace, and tagging systems; optimized usability for agents, workflows, and the knowledge base. Improved query success rate by 20%.

● Designed AI-driven prompt optimization and automated agent creation tools to streamline setup and enhance system scalability. Boosted output accuracy by 25%. CHANEL School of Perfume (Web) Feb - Jun 2024

● Spearheaded the UX design and localization of Chanel’s School of Perfume digital website for the Chinese market, aligning UX/UI with a smooth and user-friendly flow tailored to local tastes.

● Conducted research on project scopes, platforms, and Chinese user journeys, and led a comprehensive UX/UI audit to ensure seamless usability and brand consistency to increase conversion rates. SKILLS

Tools: Figma, Adobe Creative Suite (PS,AE,AI,ID), Sketch, Sketch Up, Rhino (Grasshopper), Blender, C4D, Lumion, Keyshot, Unity, Unreal Engine, HTML/CSS/JS, Mid Journey, Stable Diffusion, Office Skills: - Product Design (Design Strategy, Design Systems, Wireframing & Prototyping, User Interface)

- User Research (Interviewing, Storyboards, Personas, User Journey Mapping, Usability Testing)

- Motion Design, 3D Modeling, Branding & Marketing, Graphic Design, Product Management Languages: English (fluent), Mandarin (Native), Korean (Elementary)

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