Customer Service Store Manager

**/**** - **/**** ***** Manager

Rent-A-Center, Granbury, TX

**/** - ***** ***** ******** service representative. Duties included: calling customer and resolving payment issues in order to hit company guidelines and maintain healthy relationship with customers. Delivery and set up of merchandise to customers home ensuring the customer was happy with our service. 2/07 - Credit manager: Maintained a great relationship with 500+ customers ensuring on time payments to their accounts. Called delinquent customers to come up with a resolution that would benefit both them and the company. 02/09-01/24 - Store Manager: As the manager I had a great relationship with my customers and coworkers. Daily duties included Hiring, training, ordering inventory, maintaining inventory levels, invoicing, sales, service management, reviewing legal documents, ensuring documents were up to company guideline, proper file retention with discretion, vendor management, and maintained a clean and organized work environment.,

General High School Curriculum

High School Diploma

Tolar ISD, Tolar, TX

I was responsible for every aspect of the store within the four walls. My success was through my customers and coworkers that worked along with me. Accountability, training, caring and compassion is the foundation to my success as a Manager.

Jaime Parker

Bluff Dale, TX

Phone: 817-***-****

Email: *****@*****.***

Objective

To utilize my excellent customer service skills to help a company maintain a positive experience. Ability Summary

18 + years of top notch customer service. Resolving customer concerns with compassion and understanding.

Employment History

Education History

Honors & Activities

Perform to Win (PTW)201*-****-**** Top 10 percent of the company is acknowledged for operational excellence.

Center of Excellence (COE) In this position i was responsible for all the training and development of new hires within the district. As the COE Manager, I ensured flawless execution of training and development of all newly hired associates. Daily follow-up on training with all employees within the district. I provided hands on training while maintaining my usual store manager duties. Voice of Customer (VOC) Kept an A+ rating from new and long term customers through listening to their concerns and having sense of urgency when resolving issues that were presented. Additional Information

Detailed References

References Available on Request

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