Quality Assurance Chief Financial
Resume:
Shawnetta Duncan RN, BSN, MBA
Conway, AR ***** Phone: 501-***-**** Email: **********@*****.***
Skills & Abilities
Nurse Leadership experience- 20 years
Clinical experience in an acute hospital setting
Experience assessing and triaging patients’ immediate health status.
Experience providing patient education.
Experience collaborating with physicians, medical directors, and other healthcare professionals.
Experience solving complex problems and resolving complaints.
Experience working in a challenging environment.
Experience providing training to new employees.
Education
Master of Business Administration with emphasis on Healthcare Administration, Dec. 2015
Harding University, Searcy, Arkansas
Bachelor of Science in Nursing, May 2013
University of Central Arkansas, Conway, Arkansas
Associate of Science in Nursing, December 2001
Arkansas State University, Jonesboro, Arkansas
Relative Experience
SBHC JUNE 2023-SEPTEMBER 2024
Corporate Director of Quality and Compliance
Oversight of the Facility Quality and Compliance program
Conducted quarterly Site Visits
Active member of the Director of Nursing Workgroup Committee
Active member of the Quality and Compliance Meeting Committee
Oversight of the Nursing department
Conducted facility interviews for Director of Nursing, Director of Clinical Services and Quality Director positions.
Oversight of the Nursing Department
Oversight of the Incident Reporting System
Oversight of the Safety Management Program
Collaborated with other corporate departments/colleagues as needed, to include the legal department.
ACADIA JUNE 2021-MAY 2023
Director of Risk Management/ Nurse Executive
Oversight of the Safety Management Program
Oversight of the Nursing Department- Leadership, Interviews, Hiring, Termination, Training
Oversight of the Incident Reporting System, to include Date Entry
Collaborate with Corporate colleagues in the areas of:
Corporate Risk, Corp Clinical, Corp Legal and Corporate Nursing
Oversight of Vendor Contracts
Responsible for risk and quality assurance data management.
Collaborated closely with the Chief Financial Officer including monthly meetings to review budget and expenses.
Oversight of Nursing Mental Health Clinical Rotations
Actively Participate in Committee Meetings
UHS, Austin TX March 2017 – April 2019
Chief Nursing Officer
Has full supervision of the Nursing Department including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Responsible for overall supervision of the Nursing Department.
Responsible for risk and quality assurance data management.
Works closely with the Chief Financial Officer to review budget and expenses.
Supervises the Infection Prevention/Clinical education nurse, staffing coordinator, and unit clerks.
Oversees vendor contracts.
Manages Dietician and Pharmacist.
Manages employee relations, overtime, EPOB, patient satisfaction and regulatory compliance.
Oversees nursing instructor/nursing student clinical rotations.
Teaches CPR/First Aid classes.
Oversees the implementation of and compliance with hospital policies.
Facilitates Service Excellence Training.
Collaborates with physicians, other departments, and hospital’s leadership team.
Oversees ordering of supplies for the nursing department.
Conducts Code Blue Drills.
Serves as Acting CEO in his absences.
Active in hospital wide employee education/training such as TB skin test and Flu vaccinations annually.
UHS, Benton AR January 2014 – May 2016
Chief Nursing Officer
Had full supervision of the Nursing Department including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Responsible for risk and quality assurance data management.
Collaborated closely with the Chief Financial Officer including monthly meetings to review budget and expenses.
Supervised the Infection Prevention/Clinical education nurse and Staffing Coordinator and Unit Clerks.
Oversaw vendor contracts- Pharmacy Management, Lab, and Communications.
Managed dietician and pharmacist.
Managed employee relations, overtime, EPOB, patient satisfaction and regulatory compliance.
Oversaw nursing instructor/nursing student clinical rotations.
Taught CPR/First Aid classes.
Oversaw implementation of and compliance with hospital policies.
Facilitated Service Excellence Training.
Worked in collaboration with physicians, other departments in the hospital and with the Leadership team.
Oversaw ordering of supplies for the nursing department.
Conducted Code Blue Drills.
Responsible for finances of nursing department.
Acting CEO in his absence.
Active in hospital wide employee education/training such as TB skin test and Flu vaccinations annually.
UHS, North Little Rock, AR November 2010 – December 2013
Nursing Supervisor, Weekend Nights
Facilitated the daily functions of the hospital and assumed the role of Director of Nursing in her absence.
Conducted triage of patients in admission department.
Actively participated in part of multidisciplinary team to oversee care of patients.
Participated in training of employees; attended meetings and conferences as well as assisting in nursing hiring process.
Oversaw employee injury and direction for safe return to work.
Active in hospital wide employee education/training such as TB skin test and Flu vaccinations annually.
National Park Community College, Hot Springs, AR August 2012 – December 2014
Adjunct Faculty-Clinical Instructor
Oversaw RN students in the Mental Health Clinical Setting.
Oversaw LPN students in the Mental Health Clinical Setting.
Conway Regional Rehabilitation Hospital, Conway, AR November 2006-October 2010
Director of Quality, Infection Prevention Coordinator, Risk Management
Responsible for the hospital’s QA/Performance Improvement Program.
Responsible for the hospital’s Infection Prevention Program.
Assisted with patient safety and risk management strategies.
Collaborated closely with Physicians, Social Worker, Community Relations Coordinator, Medical Records, Administrative Assistant, Director of Therapy and Nursing staff to facilitate comprehensive documentation and improved care processes.
Filled in as Interim Director of Nursing.
Served as Charge Nurse on alternating shifts for first two years of employment.
Collaborated closely with employee health nurse regarding flu vaccinations and TB skin test, OSHA requirements and employee injury.
Ft. Belvoir, Alexandria, VA February 2005 – February 2006
Clinical Nurse Specialist; Diabetic Education
Triaged patients - interviewed, assessed patient’s needs, provided appropriate appointments, gave health maintenance and disease related advice.
Charge Nurse - made assignments, supervise 4-8 paraprofessionals.
Clinical Nurse - monitor patients and assisted physician with procedures as needed.
Support person for LPN and Medical Assistants under me.
Provided 1:1 patient diabetic education.
Ordered diabetic supplies and labs when needed.
USMD Surgical Hospital, Arlington, Texas October 2003 – October 2004
Staff Nurse- Day Surgery
Responsible for pre-op and post-op care of surgery patients.
Competent in IV skills.
Worked with a variety of age groups.
Fast paced work environment.
Cumberland Hospital for Children & Adolescent, New Kent, Virginia April 2003 – October 2003
Staff Nurse- Unit 7A
Assumed the role of Charge Nurse.
Communicated close with other health care workers such as physicians, psychotherapists, dieticians, and physical therapists.
Competent in making individual as well as group decisions regarding patient care.
Worked with children and adolescents with the following conditions: Diabetes, ADHD, Cystic Fibrosis, PD, Psych diagnosis.
Riverside Regional Medical Center, Newport News, Virginia January 2002 – February 2003
Staff Nurse- 5East Surgical/Gyn
Provided equal and safe nursing care to all patients regardless of background.
Assumed the role of patient advocate.
Competent in performing procedures such as: inserting Nasogastric Tubes, removing sutures, staples, nasogastric tubes, drains, assessing and performing trach care and chest tube management and many other things.
Safe administration of medications using the five rights.
Nursing Externship May 2000 May 2001
St. Bernard’s Hospital, Jonesboro, Arkansas
Documented nutrition and charted intake and output.
Monitored post-operative surgery patients and recorded vital signs.
Performed capillary blood glucose monitoring and daily weights.
Nursing Practicum January 2000 – December 2001
Arkansas State University, Jonesboro, Arkansas
Administered medications and prepared patients for surgery.
Supervised LPN to AASN students in an acute medical-surgical setting.
Performed head-to-toe assessments.
Competent in performing sterile procedures.
Activities
Completed at least 15 hours of continuing education every 2 years to maintain nursing license.
Pioneered the first LPN clinical group at Arkansas State Hospital, 2013
Participated/Volunteered in the Advanced Burn Life Support Training, 2013
Member Diabetes Advisory Board Committee, 2010
Award for Delta C.L.A.S.S. HPPI Project
Community Service at Jonesboro Church Health Center
Hazmat Awareness Certification
Participated in the Walk for Life, 2002
Attended workshops on HIV/AIDs
American Heart Walk Association, 2001
Chosen by University of Central Arkansas faculty to represent the RN-BSN program in marketing materials, 2013; can be viewed at www.uca.edu/online.
Awarded 3rd place on poster presentation at the Alpha Sigma Tau conference.
References upon request
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