Customer Service District Manager

Joe L. Falcon II

**** *. *** ******* *** Antonio, TX 78260

Cell- 210-***-**** Email- *********@*****.***

Seeking a challenging position utilizing industry expertise, a solid record of achievements, extensive retail and procurement expertise, sales & merchandising experience, and tremendous vision tactics aligned with proven strategy. AREAS of EXPERTISE & QUALIFICATIONS

Multi-Store Management

District Manager

Strong Organizational Skills

Recruiting and Training

Budget Implementation

Employee Training

Inventory Restructuring

Minimizing Labor Costs

P & L Analysis

Increasing Product Quality

English/Spanish Bilingual

OVERVIEW Offering extensive experience developing and managing multi-store and regional operations, implementing annual business and action plans, managing strategic business relationships, improving year-to-year performance, minimizing labor costs, designing merchandising plans, minimizing shrinkage, increasing market share, and researching marketing trends.

MANAGEMENT Expertise in operations and business management, logistics and planning, managing numerous directors, motivating employees, embracing excellent customer service, ensuring consistency in operations, maintaining quality assurance and control, maximizing profitability, and implementing successful operations.

TEAMBUILDING Solid background in motivating and educating staff, building the bench, training coaching for optimum results. COMMUNICATION Well-developed communication skills demonstrated through employee training, vendor relations, customer service, ability to train and educate, group presentation skills, and conducting productive meetings in a bilingual Spanish / English environment. Additionally skilled in solving organizational problems with innovative solutions, writing detailed reports, and establishing and maintaining professional relationships. PROFFESSIONAL EXPERIENCE

YUMI ICE CREAM/NESTLE Private DSD World Class Company in Texas DISTRICT MANAGER SALES 2018 to PRESENT

San Antonio, TX

Responsible to the day-to-day operation of the San Antonio/South Texas Markets.

Managing the execution of the sales plans and maximizing the weekly sales budgets.

Managing 10 Territory Sales Managers in total sales and execution of company directions.

Building the talent to move to the next level of operation in Sales or Operations,

Constant communication with the operation team to make sure that we make the deliveries to our customers daily.

Managing market audits to build the business in existing accounts. 7 ELEVEN CORPORATION 7 Eleven operates over58,000 stores in the United States, Puerto Rico, Canada & throughout the world. Field Consultant/Acquisition’s 2012 to 2018

San Antonio, TX

Responsible for budgeting, overseeing budgeting execution and budgeting and communicating department needs and strategies. Responsible for overseeing the total operation of the building including marketing and merchandising initiatives. PROFESSIONAL EXPERIENCE (continued)

Recognized for outstanding performance and awarded the Proprietary Beverage Star award.

Recognized for outstanding performance for Associate Development and given the task for Hiring for the 7-11 corporation for the San, Antonio region. (80 stores)

Recognized for inventory management and excellent store inventories.

Coaching and influencing the FZ on daily business activities

Developing Managers for future growth within the organization.

Building a bench within the sub- group, train, develop, and mentor managers. H.E. BUTT GROCERY CO Privately held retail Supermarket Company operating over 300 stores in south and central Texas, Louisiana & Mexico. Annual sales exceed $10 billion. Unit Director/Store Director 2002 to 2012

San Antonio, TX

Responsible for budgeting, overseeing budgeting execution and budgeting and communicating department needs and strategies. Responsible for overseeing the total operation of the building including marketing and merchandising initives.

Set 17 sales records and recognized by upper management and Charles Butt.

Increased sales from 630,000 per week to 1,133,000 in a 1-year span.

Recognized for outstanding performance for Partner Development in 2002, and in 2007.

Embraced change agent and people development within the building and market.

Developed assistant managers to become managers and department leads to become assistant managers. (Building the Bench)

Special assignment in 2002 in opening and closing several locations in San Antonio and surrounding area.

Developed the Open/ Closing processes from going to a closing building and transitioning to a new building.

KMART Kmart operates department stores in the United States, Puerto Rico, the U.S. Virgin Islands, and Guam with stores ranging in size from 80,000 sq. ft. to 190,000 sq. ft. District Manager; 2001 to 2002

Phoenix, Arizona (2001 to 2002)

Houston Texas (2002)

Responsible for overseeing total operations for the SuperCenter K-Mart Arizona market.

Opened the first Super Center Kmart in Phoenix Arizona. Store sales generated more than 32 million dollars in sales and each Super Center Kmart had an average of 700 employees.

Selected as the lead turn around in the Houston, Arkansas, and Louisiana market. This region consisted of stores from North Texas to South Texas. I also had stores in Arkansas and Louisiana. District Manager of 12 Super Centers stores generating sales in excess of $700 million annually.

Reduced store inventory by $40 million, restructured inventory process implemented throughout the company.

WAL-MART STORES, INC. International Fortune 500 company offering discount merchandise in stores and Supercenters throughout the U.S., Mexico, United Kingdom, Japan, Argentina, Brazil, Canada, and Puerto Rico. Unit Manager; 1999 to 2001

Bowling Green, KY.

Responsible for overseeing the operation of the Supercenter generated sales more than $96M. annually. .

General Merchandise manager for 3 months and promoted to Unit Director of the same building.

Opened as a Food Co-Manager for the first Wal-mart Super Center, Danville Kentucky. Joe L. Falcon II Résumé, Page 3

THE KROGER COMPANY The Kroger Company is considered to be the largest grocery chain in the United States. They operate in 42 states with over 1200 stores.

Neighborhood Leader/Unit Director/Store Director; 1977-1999 Nashville, Tennessee

1998-1999 Won Merchandiser of the Year three years in a row.

Served as Financial Officer for the Nashville School Board.

Instructor of a three-day class for all Store Directors and Unit Directors for merchandising for your community.

Selected and implemented a new Human Resources process for new management.

Trainer for the new Unit Directors for the Nashville/Alabama market.

Director of Train the Trainer.

EDUCATION Undergraduate Studies

AUSTIN PEAY UNIVERSITY/ Associate Degree, Clarksville, TN CORNELL UNIVERSITY, Ithica, NY

Contact this candidate