Senior Human Resources Business Partner/Director of Human Resources
Resume:
Lucille R. McNamee
DIRECTOR, HUMAN RESOURCES / SENIOR HR BUSINESS PARTNER
Haddon Township, NJ 609-***-**** *********@*****.*** linkedin.com/in/lucille-mcnamee/
Skills & Abilities
Talent Management Employee Development & Succession Planning Learning & Development Change Management Employee Retention & Engagement Performance Management Employee Relations Diversity Equity & Inclusion Compensation & Benefits Guidance Organizational Development & Design Business Partnering Budgeting HR Analytics Workforce Planning RIFs
Global Human Resources professional with 12+ years of success partnering with business leadership to drive best practices and organizational strategies that realize long-term improvements and top talent. Demonstrated HR generalist and talent acquisition practices; utilize consultative, collaborative approach to steer corporations through growth and change. Excel in balancing employee and company needs and contributing to critical programs, projects, and training initiatives that achieve operational excellence.
Experience
Express, Inc. Senior Human Resources Business Partner Feb 2022 – Jul 2024*
* Role eliminated due to company bankruptcy & sale
Provided strategic guidance to senior leadership (Vice Presidents, Senior Vice Presidents, Brand Presidents) focusing on organizational effectiveness, talent strategy, and change management. HR partner to 13 VPs across the Real Estate, Merchandising, Design, Production, Sourcing, Manufacturing and Global Supply Chain teams, and additional 4 VPs, and 2 SVPs/Brand Presidents with the Bonobos and UpWest brands. Total population support consisting of approximately 500 employees, $1B in volume. Indirectly managed team of 4 HRBP Advisors, responsible for performance management and HR support for Director population and below.
Drove assigned lines of business talent strategy through talent reviews, succession planning, and coaching to build organizational capacity for continued corporate growth.
Built team capabilities through organizational design and guided change management initiatives.
Utilized key HR metrics and analytics to identify and diagnose talent and organizational opportunities and partnered to implement solutions.
Cultivated partnerships with senior HR and business leaders to address opportunities in workforce planning, employee retention, succession planning, and organizational effectiveness.
Identified learning and development needs and partnered with organizational development team to create, deploy and facilitate appropriate tools and programs.
Utilized business acumen as a strategic partner to connect organizational goals to the HR objectives by influencing key senior business leaders, challenging decisions and actions to focus on adding value to company KPIs.
Delivered strategic HR initiatives by providing effective leadership coaching and guidance in all HR areas to improve employee development, talent, performance management, organizational performance, DE&I and employee engagement.
Project manager for creating Job Architecture and Career Framework to improve succession planning and career progression guidelines for all brands.
Saxbys, PBC Director, Head of Human Resources & Talent May 2021 – Feb 2022
As a Certified B Corp, Saxbys is committed to creating a civic-minded, educational, open, and inclusive work environment for employees in 20 cafés on college campuses, and 30 employees in the Philadelphia Headquarters. Led HR function by fostering this environment, as well as fully embracing and applying Saxbys’ mission and core values to the talent lifecycle. Managed team of 1 HR Manager tasked with people operations, compensation and benefits, and administrative functions, 1 Talent Acquisition Manager tasked with full cycle recruitment, and 2 Recruiters tasked with supporting café talent needs.
Implemented people strategy for the organization, ensuring that services were delivered effectively through all core HR components, including benefits, payroll, governance and compliance.
Developed new hire orientation and day one immersion experience for all HQ employees.
Led the DE&I strategy including building new training, implementing and tracking key metrics, organizing volunteer events, and enlisting employee participation in events.
Promoted a culture of strategic HR business partnership between the organization and employees acting as key advisor to the executive team and board of directors.
Responsible for building and adhering to HR & Talent budget, and reviewed quarterly with VP of Finance & Accounting, with focus on supporting cost saving initiatives and profitability of cafés.
Owned Talent Acquisition strategy for both HQ and café, including all new café openings. Partnered with Director of University Relations and VP of Café Operations to ensure smooth and timely hiring and onboarding of café managers - Student Café Executive Officers.
Ralph Lauren, Inc. Feb 2014 – Nov 2020*
Director, Human Resources – Club Monaco, Global Retail Stores (Oct 2019 – Nov 2020*)
*Role eliminated due to COVID-19
HRBP to VP of Stores, VP of Store Operations, and two Senior Directors overseeing all 80 Club Monaco stores globally (US, Canada & UK) approximately $200M volume and 1,000 employees. Managed team of 2 HR Coordinators and 1 Manager, tasked with supporting, coaching, and advising District Managers and Store Managers on employee relations, employee engagement, and performance management matters.
Drove Annual Performance Management process and senior leadership reviews for Club Monaco Stores and Store Operations.
Led Talent Review process and provided strategic guidance and recommendations for employee development, succession planning, and retention of high potential talent.
Analyzed store trends and data to resolve disputes and conduct climate surveys across the regions when appropriate.
Contributed to evolution of the Club Monaco retail structure and census, as well as lead change management by encouraging adaptive behaviors to ensure individual and team success, including reductions in force and severance conversations.
Ensured the Club Monaco retail stores were actively engaging in Ralph Lauren corporate initiatives, i.e. internal mobility, development opportunities, DE&I and philanthropic initiatives.
Director, Human Resources – Club Monaco Corporate (Aug 2017 – Oct 2019)
HRBP to the Club Monaco Senior Leadership team (VPs & above) as well as CEO in the corporate office, approximately 280 employees and $200M volume. Managed HR Coordinator responsible for HR and SAP management operations administration, as well as all new hire onboarding organizational tasks and programs.
Directly managed the following HR areas for the Club Monaco brand: employee relations and investigations, succession planning, career mobility, compliance on performance documentation practices, annual performance evaluations/goal setting/action plans, organizational development, long range planning & structuring.
Strategically minimized the legal risk to the company and associates by providing guidance to all business partners on managing their people, with the focus on enhancing the employee experience by creating an inclusive, supportive and engaging work environment.
Partnered and aligned closely with Ralph Lauren Legal, Compensation & Benefits, DE&I, Fair Employment, and Asset Protection departments to create consistency and parity for all brands.
Owned Club Monaco corporate open to hire and overhead budget which included all job approvals, salary recommendations, bonus structure approval, and relocation budget & process.
Liaised with Ralph Lauren Compensation & Benefits on benchmarking standards across industry.
Project Manager for the Club Monaco office move from New York to the Nutley, New Jersey office.
Created and managed new office policy on bringing dogs into work for all Ralph Lauren employees in the Nutley office.
Director, Human Resources - Luxury Retail Stores Division (Dec 2015 – Aug 2017)
HRBP to the 2 VPs, 4 Regional Directors and 3 Flagship Store Directors within the 49 door, $240M Ralph Lauren Luxury Retail Stores Division. Directly supervised 2 HR Managers and 1 HR Coordinator in their support, coaching and guidance to Store Managers with all employee relations and performance management matters.
Managed the Annual Appraisal Process and provided training and support to management with strategic guidance and recommendations for employee development, succession planning, and retention of high potential talent.
Partnered with the Learning & Development team to support leadership development through mapping of both current and new programs to organizational needs.
Managed the Annual Appraisal Process and provided training and support to management with strategic guidance and recommendations for employee development, succession planning, and retention of high potential talent.
Partnered with the Learning & Development team to support leadership development through mapping of both current and new programs to organizational needs.
Main HR partner to Store Operations Director regarding store structure, headcount, budget and special projects; Managed reductions in force and severance as needed.
Strategically partnered with Ralph Lauren Fair Employment Team and Legal to ensure consistency with organizational policy, practice, and EEO regulations resources.
Manager, Human Resources – Luxury Retail Stores Division (Feb 2014 – Dec 2015)
Provided HR support and coaching to West Coast stores, 18 stores/General Managers and 3 District Directors regarding their personal development plans and the development of their teams.
Acted as main HR partner supporting recruitment, training and creating new sales & service model for first POLO only stores – New York City, Las Vegas, Houston and Boston.
Led employees through brand and company CEO changes by encouraging corporate strategy, directives, and behaviors to ensure Luxury Retail division adapted to new initiatives.
Ensured a consistent and successful onboarding employee experience for all store management.
Coached and advised leadership on employee relations and performance management cases.
Guided store leadership through conflict resolution, complaints, and investigations to enforce all policies and procedures to move toward resolution fairly and consistently.
Managed process regarding all leaves of absence, SAP organizational management and personnel administration in line with Payroll, Benefits and HRIS teams/policies and procedures.
Aeropostale, Inc Mar 2011 – Feb 2014
Associate Human Resources Manager (Sept 2012 – Feb 2014)
Supported the managerial effectiveness of field leaders by addressing developmental needs of 7 Regional Managers, 60 District Managers, and approximately 545 store teams.
Guided leaders through the annual performance process to ensure completion and delivery.
Managed all unemployment, workers compensation claims and I9 audits, including using Talx and E-Verify systems, for approximately 1,000 North America stores.
Managed employee confidential hotline process by partnering with field supervisors to investigate and determine timely solutions to all issues reported.
Assisted in roll out of Success Factors performance review system for all stores.
Fielded all HR related questions for all store employees, and acted as liaison to other teams including Payroll, Accounts Payable, Compensation, and Loss Prevention.
Assistant Talent Manager (Mar 2011 – Aug 2012)
Developed program to recruit store associates nationwide for corporate internship and entry level positions in New York and New Jersey.
Managed full cycle recruitment of the college internship program from recruiting strategies, on campus events, sourcing, interviewing, and hiring.
Assisted corporate Talent Manager in recruiting and hiring of entry level positions.
Partnered with Manager of Field Recruitment to assist Field Management team of approximately 1,000 stores with developing networking strategies and recruiting best practices.
Nike, Inc – Cole Haan Sept 2010 – Mar 2011
Contract Corporate Recruiter
kate spade new york Nov 2008 – Aug 2010
Human Resources Generalist (Mar 2010 – Aug 2010)
Human Resources & Recruitment Coordinator (Nov 2008 – Feb 2010)
Robert Walters, Global Recruitment Firm Oct 2007 – Oct 2008
Executive Recruiter – Sales & Marketing division
Education
Pennsylvania State University – University Park, PA
Bachelor’s Degree – 2005
Major: Communications – Public Relations/Advertising Minor: Sociology
Alpha Chi Omega Sorority – Alumni Chair
Penn State Dance Marathon (THON) – Hospitality Committee
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