Customer Service General Manager
Resume:
M. Kathleen Corbett
*********.**@*****.***
Hobbies
Sewing and Crafting
Swimming
Gardening
New Golfer
EDUCATION
Millikin University
* ***** ***** *** ** Requirements
College of Lake County
2 years Part time Basic Gen Ed and Business
Rockford College
2 years Business
Contracting (2024-current)
Contracting with Durham School Services to mentor new general managers and assist with project.
Durham School Services (1998-2023)
General Manager (2013-2023)
●Day-to-day responsibilities including financial management, budget creation and management, profit and loss statements, meeting assigned objectives, assisting employees with issues.
●Communication with our customers, charter sales, labor issues.
●Oversight and responsibility for direct reports, in Operations, Safety and Training, and Maintenance.
●Mentored new general managers, took on stretch assignments to assist the regional manager at struggling sites.
●Handle all HR functions in including benefits enrollment, sexual harassment training, safety training, and all hiring and terminations.
●Responsible for the management of a three-quarters of a million dollars revenue per month contract.
●Successfully renegotiated our contract to run transportation for the John Deere Classic 4 years in a row.
●Received 3 awards, 2 from the customer for thinking outside the box and providing service above and beyond, and national and international recognition for improving our safety record.
Operations Manager (2010-2012)
●Responsible for increasing a relatively new charter business.
●Responsible for routing buses, managing parent requests, some contact with district administration, managing principal and teacher requests, liaison with the state inspectors and our maintenance team.
●Maintained supplies, office, maintenance, support.
Driver Care Manager / Safety and Training Supervisor (2005=2010)
Managed the drivers, including everything in the safety and training, as well as licensing.
●Responsible for implementing a system of rewards, and personal motivation. This includes licensing as well as programing presents by the trainers.
Driver Trainer(2000-2005)
●Supervision and Presentation of appropriate training for school bus drivers.
●Managing DOT and OSHA requirements, investigations and documentations.
●Human Resource management for benefits as well as responsible for working with employees when there is an opportunity for improving skills, work ethic, and provided manager with insights into behavior.
●Hiring and necessary termination when employees were not able to take advantage of opportunities provided to improve behavior.
●Managed incident/accident investigation.
School Bus Driver (1998-2010)
●Safely transported students to and from school, field trips, and other activities.
●Maintained order and discipline among students.
●Communicating with school administration, parents, and colleagues.
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