Product Manager Development

Komala Krishnamurthy

*********@*****.***

Mobile 614-***-****

(US citizen)

PROFESSIONAL SUMMARY:

Dedicated and results-oriented Product Manager/Owner with over 19 years of IT experience, specializing in driving product development and lifecycle management. Proven track record in delivering innovative solutions aligned with customer needs, resulting in substantial business growth. Skilled in cross-functional collaboration, Agile methodologies, and SaaS product management. Eager to contribute expertise to a dynamic team and drive excellence in product management.

PROFESSIONAL MEMBERSHIPS / CERTIFICATIONS:

Pragmatic Marketing Certified -Level II (PMC-II)

Professional Scrum Master Certification (PSM-I)

Certified Scrum Product Owner (CSPO certified professional).

Harvard-Certificate for Exercising Leadership

Skills:

Product development and lifecycle management

Market research and analysis

Cross-functional collaboration

Agile and Scrum methodologies

Involved in User experience (UX) and design thinking

Data analysis and interpretation

Strong communication and presentation skills

Project management

SAAS company experience.

PROFESSIONAL EXPERIENCE:

Senior Product Owner

Gordian, Greenville SC, USA

June 2024 - Current

About the Project:

Produce and maintain transformational construction procurement solutions that maximize efficiency, optimize cost savings, increase construction quality and manage several subscription products within platform.

Cost data search – Aim to improve the search experience that allows Owners and Contractors to quickly find desired cost items from a catalog of 80,000+ items and accelerate the overall estimating and procurement process.

Technologies used:

Aha, Azure Devops, Miro, Figma

Responsibility:

Manage and deliver multiple epics for a Platform and Search Engine product through adept prioritization, resource allocation, and strategic planning to ensure timely delivery and achieve organizational goals.

Partner with Sales, Design, and Marking leads to evaluate and aggregate feedback from customers though the usage of voice of customer interviews and usage analytics to define and prioritize the things-to-be-done and problems to resolve

Create and manage a comprehensive product roadmap for multiple delivery teams containing new features, enhancements, and security, driven by customer feedback and market demands.

Analyze test and site data to identify pain points for customers and provide new solutions, product performance, and growth opportunities.

Lead working groups with representation from Marketing, and Sales to define go to market and communication strategies for upcoming releases.

Partner with Customer Support, Customer Success, and other Support teams to review and manage customer reported inquiries or issues.

Address and resolve complex problems that arise during the product development lifecycle which often require a blend of technical understanding and creative thinking.

Product Manager/Product Owner

Gordian, Greenville SC, USA

March 2019 – June 2024

About the Project:

Job order contracting is a construction delivery method that allows many projects to be completed through a competitively-awarded contract. This single-solicitation process enables projects to start faster and creates partnerships between project owners and awarded contractors, resulting in higher quality work.

Technologies used:

Aha, Azure Devops, Miro, Figma

Responsibility:

Successfully lead and delivered a rewrite of a legacy product to a modern UI/UX framework and migrated more than 1000 users with minimal interruptions that allowed for a faster time to market for additional features of the Job Order contracting application.

Developed and implemented a comprehensive product strategy and roadmap ensuring alignment with company objectives and capitalizing on identified market opportunities.

Conducted market research to identify customer needs, competitive landscape, and potential product enhancements.

Collaborated with cross-functional teams, including engineering, design, marketing, and customer support, to deliver high-quality product features on time.

Translated vision and roadmap into detailed product requirements and facilitate a sound design

Managed and prioritized the product backlog, ensuring that the team is working on the most impactful features.

Engaged with customers and stakeholders to gather feedback and understand their needs.

Work closely with the customer support team to address customer issues, enhance user experience, and drive customer satisfaction.

QA Specialist

Gordian, Greenville SC, USA

August 2015 ̶ Feb 2019

About the Project:

Produce and maintain transformational construction procurement solutions that maximize efficiency, optimize cost savings and increase construction quality and contractual control.

Technologies used:

Selenium, SQL and Azure devops

Responsibility:

Led the quality assurance process for multiple product releases, ensuring all features met quality standards before deployment.

Developed and implemented comprehensive testing strategies, including manual and automated testing, to improve test coverage and efficiency.

Collaborated with product managers, developers, and stakeholders to define acceptance criteria and clarify product requirements.

Managed and mentored a team of QA engineers, providing guidance on best practices and facilitating their professional growth.

Conducted root cause analysis on defects, identified issues early in the development process, and ensured timely resolution.

Coordinated with cross-functional teams to ensure smooth communication and efficient handling of bugs, improvements, and release timelines.

Automated key testing processes to reduce manual effort and improve overall testing efficiency and consistency.

Monitored and reported on testing progress, performance metrics, and quality trends to upper management.

Facilitated regular test plan reviews, sprint retrospectives, and defect triage meetings to enhance quality and delivery timelines.

Ensured the continuous improvement of QA processes, tools, and methodologies to align with evolving project needs.

QA Automation Architect

Client: Verizon Telematics, Atlanta GA, USA and

Nationwide Insurance; Columbus OH, USA

Employer: Fast Switch

July 2013 ̶ August 2015

About the Project:

Telematics is a way to connect your vehicle to the wider world of information and communication that defines the modern era making family safer, more productive, better entertained and less inconvenienced—on and off the road

Technologies used:

Unified Functional Tester (UFT) using BPT Framework, Quality Center

Responsibility:

Responsible for setting up project teams by hiring and managing employees (onshore/offshore) and Vendor Management.

Developed automation infrastructure - BPT (Business Process Testing) framework

Responsible for Quality Control and Automation Process creation and improvement.

Supervised QA-Engineers and Testers including the preparation and delivery of team performance evaluations and career development activities.

Ensured delivery against QA department goals and objectives (meeting commitments and coordinating overall quality assurance schedule).

Developed and managed quality assurance metrics for performance improvement of all teams.

QA Lead

(Journey: Intern-> Manual QA tester-> Automation Tester-> Senior Automation specialist-> QA Lead)

Client: Microsoft, JP Morgan Chase and Huntington Bank

Employer: Tata Consultancy Services (TCS) and Aditi Technologies.

June 2004 –July 2013.

About the Project:

Banking and financial services application.

Technologies used:

Quick Test Professional (QTP/UFT), Quality Center, SQL server, Load Runner.

Responsibility:

Created Automation/Manual test plan and estimation for all the projects.

Supervised Quality Assurance Engineers and Testers including the preparation and delivery of team performance evaluations and career development activities.

Developed project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and end to end test automation or validation.

Developed the Hybrid framework which is a combination of data driven and user-defined Function Driven Approach for automation.

Involved in QA audits and implemented the QA best practices across various domains and projects.

EDUCATION:

2000-2004

Bachelors of Engineering (Industrial and Production), Visveswaraya Technological University, India (98% in final semester).

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