VICKI DEPTAWA
********@*****.***.***
Professional Summary
A hardworking and reliable Business Office Coordinator focused on going above and beyond to support the team and serve customers. Trained in Business Management and offering top-notch customer service abilities. Motivated to continue to learn and grow as a business professional.
Skills
Quick learner Friendly and helpful Clerical support
Data Entry Professional demeanor
Dedicated team player Balance accounts
Maintain systems Serve customers
Maintain equipment Coordinate schedules
Documentation Process payments
Computer Technology
Experience
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Riverwalk Rv Resort Bandera, Tx
General Manager April 2024- Oct 2024
●Develop and implement business strategies that align with the organization’s goals.
●Provide direction and leadership to various departments, fostering a positive work
environment and encouraging teamwork.
●Oversee budgeting, financial reporting, and resource allocation to ensure financial
health.
●Ensure that day-to-day operations run smoothly and efficiently, optimizing processes for productivity.
●Ensure that the organization adheres to legal and regulatory requirements, and manage risks effectively.
Dr. Caroline Batenburg New Braunfels, Tx
Front Office Coordinator July 2021-April 2024
Supported the Front Office by handling day-to-day needs and special projects with good multitasking and research skills.
Documented patient/ insurance payments to keep financial records current.
Troubleshoot problems with office equipment and software to help staff stay productive and on-task.
Continuously classified and filed records to keep the system efficient and all information organized.
Home Depot Seguin, TX
Order Fulfillment Associate April 2020- May 2021
●Pulled and packed products from shelves based on customer orders.
●Operated equipment and machinery safely, including pallet runners, pallet jacks, and palletizers.
●Processed daily orders through a multi-carrier manifest system.
Marshall K. Warren, DDS - Great Oaks Dentistry New Braunfels, TX
Front Office Coordinator Oct 2018 - Feb 2020
Supported the Front Office by handling day-to-day needs and special projects with good multitasking and research skills.
Documented patient/ insurance payments to keep financial records current.
Troubleshoot problems with office equipment and software to help staff stay productive and on-task.
Continuously classified and filed records to keep the system efficient and all information organized.
Maintained Dental Hygiene schedule
Maintained Hygiene recall system
Children's Dental Ark New Braunfels, TX Office Manager Jan 2003 - Oct 2017
Maintained high standards of customer service during high-volume, fast-paced operations.
Cross-trained staff in maintaining a high quality Pediatric Dental Practice Handled currency and credit transactions quickly and accurately. Entered employee - Biweekly Payroll.
Coordinate appointment schedules for both doctors, in the office and in the Surgical Center.
Routinely completed inventory, supply orders and restocked supplies as needed. Handled various types of clerical responsibilities and highly confidential tasks with efficiency.
Processed insurance claims for payment
Managed accounts receivables
Was responsible for collecting on all outstanding accounts and preparing accounts for bad debt collection.
Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance.
Answered telephone calls to provide information, take messages and set up appointments.
Oversaw updates and backups, report generation and troubleshooting requisition.
●Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Dr. Rita Warren New Braunfels, Tx
Receptionist / Office Manager Jan 2001 - Jan 2003
Data Entry on patient insurance claims Pleasantly and courteously interacted with Patients and Parents.
Prepared charts and routing slips for the next day Prepared and maintained all patient medical files Verified patient insurance coverage Answered incoming patient calls / scheduled patient appointments.
Answered telephone calls to provide information, take messages and set up appointments.
Supported the work of office staff by providing skilled clerical assistance.
Education
Canyon High School New Braunfels, TX High School Diploma 1982