Change Management Organizational

Maria DiPrizio, M.A.

m: 630-***-**** *******@*********.***

SUMMARY:

Organizational Change Management Lead/Consultant with 20 years’ hands-on experience leading complex enterprise-wide change. Over the years have led the development and implementation of Change Management & Communication Strategies, utilizing agnostic change management models/frameworks & evidence-based methodologies to ensure Change Management Initiatives support the outcomes that must be achieved for change to be sustainable. Optimize business performance through effective Change Management Strategies. Execute End-to-End change management deliverables to support the implementation of ERP SAP/SAP4HANA, MS Dynamics 365 ERP, MS 365 suite, HCM, CRM, Workday, Cornerstone, UKG Dimensions, Cybersecurity Technologies (Oracle Access Manager – Single Sign-On; Multi-Factor Authentication – MFA – Duo Security Cisco; Zscaler Private Access – ZPA) and other on-premises & cloud-based solutions. Conduct comprehensive assessments from a people, process & technology perspective. Collaborate with cross-functional teams to seamlessly integrate change management activities into the project plan. Help clients navigate large-scale technology, processes & cultural transformations. Design, develop and implement learning & training programs to improve organizational effectiveness & other workforce initiatives that respond to business-critical needs. Adjunct Faculty Member-Lewis University.

SKILLS:

Development of comprehensive Change plans/strategies to maximize user adoption and minimize business disruption

Manage/lead Change during organizational transition & transformations

Develop assessment based Organizational Change Management (OCM) deliverables (change impact, stakeholder analysis, organizational readiness, communication plan, training, & other project specific deliverables)

SAP/ SAP4HANA/ERP, MS Dynamics365/ERP, HCM, ServiceNow, and other cloud-based technologies

OCM Processes/deliverables for ERP, HCM, CRM, Cybersecurity policies and stand-alone systems

Learning, training & development - ADDIE model – Adult Learning Theories

Development and oversight of training content for newly implemented technologies

Implementation of Personas and Use cases concept to drive user adoption

Business process management/process mapping for digital transformations

Develop & execute awareness/education campaigns to enable adoption of new technologies

Serve as a trusted advisor to clients at all levels

EXPERIENCE:

HCLTech, Limited. Sr. OCM Lead - PepsiCo (May 27, 2024 – October 28, 2024)

Responsible for leading and executing HCLTech Change Impact Assessment (CIA) framework to support PepsiCo’s specific needs during the Accelerate Digital Transition and Transformation program

Engaged with key stakeholders and leadership across the PepsiCo organization to foster collaboration and increase user adoption (with a focus on the people side of change) and executed the development of effective communication plans to inform stakeholders about upcoming changes, the benefits of new technologies, new processes, and their roles during the transformation process

Worked closely with leadership teams to manage change & communication efforts related to the transformation process to ensure/increase adoption of new systems

Conduct information gathering sessions with technical teams & SMEs to ensure requirements are understood and scoped. Coached project team to integrate change management activities into the project lifecycle phases

Identify, define & monitor metrics to assess the effectiveness of change initiatives

B.I.P. Inc. Sr. Consultant Change Management–Graphic Electric Services, Inc (Feb 2012-March 2024)

Responsible for leading and managing the OCM process (with a focus on the people side of change) of Office 365 deployment, SAP/S4HANA ERP, MS Dynamics 365 (BC, F&O, SCM, FS, CRM, HR…) and other cloud technologies to enable adoption

Responsible for End-to-End change management deliverables (stakeholder assessment, change impact assessment, organizational readiness, communications, training, adoption metrics and other project specific deliverables) to support digital/business transformations

Design, develop & implement training programs & materials to support change initiatives. Ensure training strategies are aligned with change objectives & effectively equip employees to transition/adoption

Lead communication efforts to support the communication plan and clearly articulate targeted messages to a variety of audiences with a focus on communicating new business processes, policies and systems to drive adoption

Translate complex technical information into clear, concise language for non-technical audiences

OSI Industries LLC. Sr. Change Management Lead (October 2022-January2023)

Responsible for leading and managing the OCM process/strategy to support the implementation of a Shared Services program (Project LEAD) to automate & centralize accounting processes and financial operations for P2P, I2C, 02C, AR, AP. Develop & manage communications (including executive leadership) to create awareness & education associated with the implementation of new technologies/systems

Responsible for documenting business/technology requirements to identify solutions for specific SAP modules (SAP FICO, SAP CRM, SAP SCM), MS Dynamics 365, UKG Dimensions solutions, Workday and other ERP Agnostic & cloud-based solutions within a cross-functional team

Responsible for documenting and communicating new business processes to impacted audiences

Responsible for End-to-End change management deliverables (stakeholder assessment, change impact assessment, organizational readiness, communications, training & adoption metrics). Collaborate closely with project leaders and team members to execute any necessary/project specific change management deliverable to support the implementation and adoption of the new technologies

Sayers Technology, Lead OCM Manager – United Airlines (September 2021 – June 2022)

Responsible for leading and managing the OCM process/strategy for Project Pipeline Cybersecurity implementation and the adoption of a Secure Software Development Framework (SSDF)

Led change management & communication efforts required to increase the adoption of Cybersecurity concepts, policies, new processes and new systems (with a focus on the people side of change)

Supported the automation of a Secure Software Development Framework (SSDF) with a comprehensive Change Management strategy/plan

Developed & executed change management, learning & training strategies leveraging behavioral science principles

Baxter Healthcare, Innovative Workplace (IW) Change & Communications Manager (October 2018 - February 2019)

Responsible for leading and managing the Innovative Workplace Change Management process (with a focus on the people side of change) of newly integrated technologies, processes and systems to ensure project leaders & stakeholders follow and apply Change Management (structure) to change, to drive individual transformation & develop the behaviors required to support and increase adoption of the initiative

Developed and executed a change management and communication plan to support the migration of Google collaboration tools and Cisco Webex to MS 365 suite and drive user adoption

Led communication efforts to support the communication plan and clearly articulated targeted messages to different business units/audiences

Implemented Personas and Use Cases concepts to drive adoption of digital technologies

B.I.P. Inc. Sr. Consultant – Graphic Electric Services (March 2007 – January 2012)

Responsible for developing, implementing and managing training programs for role specific competencies, skill development, leadership, safety, regulatory compliance & process improvement

Functional capabilities included conducting need analysis, assessing gaps and providing solutions to address the needs of stakeholders. Translated output of needs analysis into learning objectives & curriculum development by collaborating with SMEs & utilizing assessment-based insight & adult learning theories

Canon U.S.A. Inc. HR Specialist (February 2004 - February 2007)

Responsible for designing compensation practices utilizing theories, quantitative & qualitative methodologies (including job evaluation/job analysis) to ensure pay structures were competitive & contributed to growth & profitability

Functional responsibilities included the development of a competency model-based strategy to entail the organization’s objectives, values, define their talent needs, create a strategy, align it with business objectives & help in the selection & development of employees

EDUCATION:

M.A. Industrial Organizational Psychology, Roosevelt University, Chicago, IL 1999

B.A. Psychology, Benedictine University, Lisle, IL 1992

LANGUAGES

Fluent in Italian, Spanish, and professional working proficiency in Portuguese has proven invaluable in establishing rapport and dealing with international markets.

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