Customer Service Front Desk

MM

MICHELE MARINELLI

micheleandfiore@gmail.com +1-267-***-**** West Chester, PA 19380

Dedicated, hard-working Customer Service Professional offering over 20+ years experience. Delivering premium customer service that drives sales and encourages customer loyalty. Motivated to maintain customer satisfaction and contribute to the success of the organization.

Office administrator

Appointment/surgery scheduling

High-volume calls

Customer service

High-volume dining

Menu memorization

Cash handling expert

Food preparation and safety

Order accuracy

Stocking

Tableside service

Order Management

Food Safety

POS

Toast

Intake

Addiction counseling

Behavioral Therapy

Individual / Group Counseling

Group Therapy

Intake Experience

Behavioral Health

Microsoft

Microsoft Word

Microsoft Powerpoint

Typing

Computer literacy

Front desk

Microsoft Office

Medical terminology

Phone triage

Medical scheduling

Medical office experience

Clerical experience

Medical receptionist

Public health

Multi-line phone systems

Data entry

HIPAA

Medicare

Windows

Communication skills

Live chat

Sales

Time management

Banking

Hospitality

Office experience

Customer support

Leadership

Computer skills

Conflict management

Marketing

Cash register

Food handling

Restaurant experience

Customer relationship management

Organizational skills

Office management

ShopRite Supermarkets West Chester,

USA

Health and Beauty/ Non Food Department

Manager

07/2024 - Current

As the Haba and Non Foods Manager I supervise functions and activities of the HABA/Non Food Departments and Associates to achieve the Department's goals which include sales, profit, and customer experience in accordance with the store guidelines under the direction of the store director

Summary

Skills

Experience

I also assist with ordering and handle receiving, inventory, stocking products and groceries, and maintain the cleanliness of the department I also provide customer service, train other staff, and perform other duties as needed

Ecommerce Sales West Chester, USA

Self Employed Owner/Operator

03/2020 - Current

I source wholesale boutique items as well as thrift designer and or refurbished items and photograph, list and sell on several platforms Instagram, Facebook Marketplace, Poshmark, Mercari and Ebay are a few I take stock, do inventory, place orders and handle all marketing I also personally deal with vendors, customers and potential customers building rapports with them, so we can establish long-term relationships with the same goals in mind

ShopRite Supermarkets West Chester,

USA

Cashier/Customer Service

03/2024 - 08/2024

Greet all customers and ensure they are checked out in a timely manner while ensuring they are able to utilize the benefits the store offers via discount card and coupons

Ensure each item is scanned correctly including large items that may not be placed on the counter

Handle all cash, credit and check transactions accurately Answer questions and or help customers with any issues they may have in a friendly, understanding manner that allows each customer to leave happy and satisfied

Keep work area clean in between customers and restock any items left behind by customers or give them to my immediate manager to be returned to their proper place

Be a team player with my fellow co workers and help when needed Two Birds Cafe West Chester, USA

Food Service Worker

11/2022 - 02/2024

Greeting and serving customers, providing detailed information on menus, multitasking various front-of-the-house duties and collecting the bill I am a team player that effectively communicates with our Kitchen Staff to make sure orders are accurate and delivered promptly Some responsibilities include:

Providing excellent wait service to ensure satisfaction Taking customer orders and delivering food and beverages Making menu recommendations, answering questions and sharing additional information with restaurant patrons

West Chester Psychiatric Associates West

Chester, USA

Front Desk Coordinator

05/2022 - 08/2022

As a front desk coordinator I was responsible for managing office communications and facilitating key tasks and procedures I maintained the schedule of all appointments, placed orders for office supplies when needed and directed/screened both incoming and outgoing calls, emails, faxes and letters

I also had a number of administrative support and customer service tasks to ensure efficient operation of the office environment Specific duties and responsibilities included:

Answering phone calls, transferring callers as appropriate, taking detailed messages when appropriate

Greeting patients and visitors to the office, ensuring they are comfortable while they waited to see the Doctor

Managing schedules for appointments for two doctors Monitoring and ordering inventory for office

Managing incoming and outgoing correspondence, including emails, faxes, mail and packages

Sent prescriptions to pharmacies when appropriate

Handled prior authorization of prescriptions, when needed with insurance companies

Data entry of patients demographics when new and updated information for current patients as needed

Daybreak Treatment Solutions Yardley,

USA

Behavioral Health Technician

09/2020 - 05/2021

Provide direct care to clients by observing and monitoring behavior and assisting clients with daily activities

Perform basic client assessment and ensure their safety and security Provide administrative support and collaborate with counselors Facilitate group sessions to promote living and enjoying a life in recovery Provide clinical support to clients who are suffering from substance abuse and or mental irregularities

Help provide a safe recovery related environment for clients Provide assistance and education to clients on substance abuse recovery IHOP Restaurants LLC Fairless Hills,

USA

Server

03/2012 - 02/2021

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

Self Clifton Heights, Pennsylvania

Stay at Home Mom

02/2009 - 03/2012

Resolved problems with knowledgeable and friendly service. Contributed innovative ideas and solutions to enhance performance and outcomes.

Worked successfully with diverse group to accomplish goals and address issues.

O'Neal Animal Hospital Philadelphia,

USA

Front Desk Receptionist

07/1998 - 03/2009

Promptly answered multi-line phone system and greeted callers enthusiastically

Fielded calls for doctor and took detailed messages Filled prescriptions as needed

Set up and broke down exam rooms

Maintained files and records by implementing effective filing systems that boosted efficiency and organization

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Kept accounts in balance and ran daily reports to verify totals CHI Institute Broomall, PA

Certificate in Surgical Technology

Cardinal O'Hara high school Springfield, PA

High school or equivalent in Academic

Education and Training

Food Handler Certification

Willing To Relocate: Anywhere

Authorized To Work: US for any employer

Certifications

Personal Information

Contact this candidate