Supply Chain Quality Assurance

Analytical, detail-oriented, and quality-focused Certified Supply Chain Management professional with 7+ years of experience in logistics management, inventory, and quality assurance. Proven track record in overseeing transportation operations with 100% on-time deliveries of high-value cargo across 48 states, orchestrating seamless supply chain processes, and conducting meticulous load and inventory checks. Background in collaborating with manufacturers and supervisors and upholding physical fitness to facilitate the safe loading/unloading of goods, contributing to the efficiency of supply chain operations to drive operational excellence and contribute to the success of the organization.

CORE COMPETENCIES

Quality Assurance Logistics Management Inventory Control Route Planning and Optimization Supply Chain Coordination Customer Service Excellence Team Leadership and Direction Order Selection and Shipping Restocking Procedures Safety Regulations Preventative Maintenance Database Management Loading/Unloading Vendor Collaboration Record-keeping and Documentation Strategic Planning for Cost-effective Transportation

WORK EXPERIENCE

Jackson Walker Transportation Inc.; Hutto, TX 04/2019 – Present

Chief of Operations/Owner

● Delivering high-value cargo to 48 states, meeting or exceeding delivery deadlines.

● Implement prudent route planning and navigation strategies to reduce transit times by 100%.

● Conduct load and inventory checks accurately and report discrepancies to dispatch shippers and receivers.

● Organize deliveries with manufacturers and supervisors per week for cost-effective transportation methods.

● Ensure 100% compliance with U.S. Department of Transportation regulations, passing pre and post-trip inspections and adhering to electronic logging devices and Hours of Service (HOS) regulations.

● Manage inquiries, concerns, and requests from both dispatchers and customers while displaying exceptional communication and customer service expertise to enhance customer satisfaction rate and repeat business.

● Oversee all aspects of the delivery process, ensuring cargo reaches its destination on time and in optimal condition.

● Abiding by all safety rules, traffic regulations, and SOPs to prioritize well-being of oneself and others on the road.

● Perform daily preventative maintenance, including fueling, cleaning, and tire/light performance inspections, resulting in a significant decrease in vehicle breakdowns.

● Guaranteed the secure loading of cargo while following all safety rules and traffic regulations, prioritizing a safe and compliant transportation environment.

● Managed databases and steered inventory counts, reconciling actual stock counts with computer-generated reports, concurrently confirming accurate completion of pick-up, delivery, and vehicle condition reports.

Smithfield Foods; Tar Heel, NC 03/2015 – 03/2019

SUPERVISOR

● Directed 15 employees by spearheading various aspects of warehouse operations, including receiving, stocking, item slotting, order selection, shipping, and overall production.

● Contributed to the development and implementation of HACCP programs, alongside recording and analyzing critical control point records to track production with adherence to food safety standards.

● Executed unloading of pallets and conducted break/restock activities for products for smooth warehouse operations.

● Verified product quantity and recorded information to address any discrepancies for follow-up resolution.

● Unpacked and scanned merchandise to guarantee precise recordation of incoming products.

● Increased customer satisfaction rate by 100% while performing quality assurance procedures to decrease return rates.

● Partnered with vendors to coordinate the transportation of inventory from shelving delivery.

● Operated heavy machinery, including forklifts, swing-reach trucks, and pallet movers.

EDUCATION

High School Diploma Douglas Byrd Senior High School

LICENSURE & CERTIFICATIONS

Commercial Driver’s License (CDL) Supply Chain Management: Distribution Management Certificate

TECHNICAL EXPERTISE

Microsoft Office Suite QuickBooks Enterprise Systems

SPECIALIZED TRAINING

Risk Management Social Media Marketing

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