Customer Service Front Desk

ARNAUD ADJOVI

**** * ****** *** *** * CHICAGO, IL 60645 (H) 347-***-**** (C) 347-***-**** **********@*****.***

Professional Summary

Eight years customer service professional with over 3rd are of managerial experience In both the retail and hospitality industry. Bi-lingual fluent in French and English. Strong communicator with ability to connect with customers, create sales opportunities and solve problems creatively. Talent for creating teams and partnership. Excellent delegation and follow up skills as well as the ability to provide operation oversight, maintenance and administrative support to accomplish world class customer service. Able to work a flexible full time schedule.

Skills

Cooking Techniques

Strong attention to safe food handling procedure

Beautiful presentation of food

Effective planner

Institutional and batch cooking

Work History

Outlet Manager 02/2007 to 02/2009

SHOE MANIA - NEW YORK, NY

*Promoted rapidly sales associate to outlet manager

*Received merchandise, logged inventory, priced items and sold products

*Hired, supervised and motivated team to increase sales and ensure efficiency

*Managed stock level and make key decisions about stock control

*Analyze sales figures and forecasted future sales volumes to maximize profits

* Organized special promotions, displays, and events

*Toured sales floor regularly resolving urgent issues and initiating changes to improve business

Sales Associate 05/2007 to 12/2007

ARMANI EXCHANGE - CENTRAL VALLEY, NY

*Provided customers with an elevated luxury shopping experience

*Maintained extensive product knowledge to assist customers with merchandise selection *Led sales floor with positive selling habits, received award for achieving highest sales levels

*Restock shelves, maintained store appearance and assisted with organizing display

Front Desk Attendant

SHERATON HOTEL - CENTRAL NYACK, NY

Front Desk Supervisor

NOVOTEL HOTEL - COTONOU BÉNIN

*Supervised front desk and assist manager in training and motivating employees

03/2009 to 10/2010

*Set up accurate account for each customers upon check in and helped expedite problem payment

*Proceed all guest check-ins by confirming reservation, assigning rooms, and activating room keys

*Anticipated sold out situation and obtained satisfactory alternative accommodation when needed

*Counted bank at the beginning and end of shifts?

Prep Cook 07/2015 to Current

OTG MANAGEMENT - LA GUADIA AIRPORT

*Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

*Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.

*Verified proper portion sizes and consistently attained high food quality standards.

*Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

*Regularly interacted with guests to obtain feedback on product quality and service levels.

*Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

*Verified freshness of products upon delivery.

Education

High School Diploma:

UAC - Cotonou Benin

Hotel Management: hébergement

Bon Berger - Cotonou Bénin

Community Organizer

Organizer Alliance Bénin of NY, NJ and CT

Organizer Benin Diaspora USA

2002

2004

Contact this candidate