General Manager Customer Service
Resume:
Christy Boswell
General Manager
Moulton, AL ****0
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Pep Boys - Athens, AL
January 2023 to Present
Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met. Recruit, hire, and train service managers, office managers, and sales/finance department managers to meet profit levels. Attend manager meetings and establish good working relationships with owners, managers, and dealership staff to establish sales processes and recommend daily unit sales
Review monthly, quarterly, and annual financial statements for accuracy and completion before sharing with upper dealership management
Learn and uphold all local, state, and federal regulations impacting vehicle sales, and the automotive industry as a whole
Parts Manager
Bentley Automotive Group - Huntsville, AL
February 2021 to January 2023
managing the staff in the parts department, overseeing the order process for replacement parts and manage inventory, and assist with customer service General Manager
MIDAS Automotive - Huntsville, AL
February 2016 to January 2023
responsible for setting and adjusting inventory levels of tires and automotive parts, scheduling employees' work weeks, managing or overseeing customer appointments, customer satisfaction and CRM systems.
Sales Manager
Firestone Complete Auto Care - Pelham, AL
January 2010 to February 2016
I advised customers of their vehicle needs, handled multiple fleet accounts, customer service, Changed oil, Ordered parts, answered phones Assisted my technician’s when needed. I handled store closings and openings. Within my first year with the company my personal sales was over a half million dollars. Shipping and Receiving Clerk
Dutch Quality - Decatur, AL
January 2004 to January 2010
Receive trucks and unload merchandise. Stack merchandise on racks. Stock warehouse with tools. Ensure machinery is serviced and functional. Check in merchandise and affix labels. Match purchase orders to sales orders and distribute to sales associates for processing. Education
High school or equivalent
Skills
• Communications
• Marketing
• Microsoft Excel
• Quickbooks
• Sales
• retail sales
• Salesforce
• All data
• Microsoft office
• Management
• Excel
• Oil Change
• Brake Repair
• Retail Management
• Sales Management
• Store Management Experience
• Suspension
• Tire Service
• Vehicle Maintenance
• Merchandising
• Freight Experience
• Business Development
• CRM Software
• Mechanical Knowledge
• Inside Sales (10+ years)
• Manufacturing Experience (3 years)
• Quality Assurance
• Food Safety Experience (5 years)
• Mechanic Experience
• Automotive Diagnostics
• Alignment
• Service Technician Experience
• Loss Prevention
• Microsoft Word
• Microsoft Outlook
• Customer service
• Pricing
• Purchasing
• Upselling
• Leadership
• Negotiation
• Supervising experience
• Auto service management
• Time management
• Microsoft Powerpoint
• Phone etiquette
• Typing
• Product management
• Analytics
• Auto service management
• Automotive service
• Store management
• Dealership experience
• Bookkeeping
• Communication skills
• Analysis skills
• Windows
• Dealership experience
• Automotive repair
• Auto service management
• Upselling
• Sales management
• Inside sales
• Typing
• Mentoring
• Store management
• CRM software
• Customer service
• QuickBooks
• Windows
• Manufacturing
• Purchasing
• Pricing
• Sales
• Retail sales
• Salesforce
• Profit & loss
• Payroll
• Project management
• Quality assurance
• Leadership
• Product management
• Negotiation
Certifications and Licenses
Driver's License
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