Customer Service Front Desk
Resume:
Yaslyn Arenas
Umatilla, FL *****
***********@*****.***
Professional Summary
I am a very hardworking, quick leanring individual. I enjoy teamwork and can also work well on my own. I possess great work ethic and value any job i am working. I am punctual and organized and i have a keen eye for detail!
Willing to relocate to: any neihboring cities
Authorized to work in the US for any employer
Work Experience
Customer Service Representative USAA
Alacrity Solutions
April 2021 to Present
My job is to schedule contractors to perform work for insurance claim related assignments. We are i. Constant contact with adjusters and contractors as well as my team mates. We answer calls and emails. Using outlook Excell and one note i use 2 monitors and my.laptop for maximum efficiency. I am Bilingual: Speak read and write in Spanish
Breakfast Attendant
Hyatt-Orlando, FL
March 2019 to Present
Constant Cleaning and making sure all foods are fill all trash is empty. customer service at 100 at all times no matter how busy.
Front Desk Agent
Rosen-Orlando, FL
September 2017 to Present
I work overnight so I am in charge of night audit procedures. checking guests in and out. cash handling basic math skills. Providing excellent customer service to all guests. proficiency using Outlook, Salto, and VisualOne computer programming. Server/Hostess/Bartender
Tequilas Bar & Grill-Ocoee, FL
May 2014 to Present
Host: Greeting and seating all guests. Always accommodating and providing excellent customer service. Serving/ bartender: Providing excellent customer service, taking orders accurately sending the food out with good timing. cleaning and cash handling. receiving payments. Making sure all food and rink orders are correct and up to par for any and all patrons
Room Service Associate
Hilton-Orlando, FL
March 2015 to October 2016
receiving phone calls and redirecting them if needed. Taking food orders. processing payments. providing excellent customer service. knowledge of pos and knowledge of ezee front desk. Sales Associate
Piercing Pagoda-Orlando, FL
2009 to October 2012
I was lead sales associate i would upsale, handle openand closing duties. deposits and employee scheduling. I was an experiencedear piercer. I would handle and process cash and credit card payments. knowledge of product
Education
High school in High School Diploma
Universal Christian Academy - Orlando, FL
August 2005 to May 2008
High school or equivalent
Univesal Christian Academy - Kissimmee, FL
Skills
• Front Desk
• Customer Service
• Reception
• Guest Service
• Front Office
• Night Audit
• Basic Math
• POS
• Upselling
• Cash Handling
• Bartending
• Microsoft Word
• Phone Etiquette
• English
• Laundry
• Host/Hostess
• Data Entry
• Restaurant Experience
• Food Service
• Serving Experience
• Cooking
• Janitorial experience
• Hotel experience
• Serving
• Senior care
• Memory care
Additional Information
Bilingual- English and Spanish read speak and write both languages. Understand some Portugese
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