Customer service professional
Resume:
Elizabeth Morris
Uvalda, GA *****
*************@*****.***
Resourceful and multi-skilled professional with a diverse skill set and the ability to tackle multiple roles and responsibilities effectively. I thrive in fast-paced environments where versatility and creativity are essential. Proven ability to quickly learn new concepts and implement effective solutions, while maintaining a focus on teamwork and collaboration, ensuring success and satisfaction. Dynamic problem- solving skills and a synergistic approach, dedicated to delivering reputable results while maintaining flexibility to meet evolving challenges. Excellent communicator with a passion for progressive learning and personal development.
Authorized to work in the US for any employer
Work Experience
Tobacco Support & Tobacco Treatment Specialist
Northeast Florida AHEC-Jacksonville, FL
March 2019 to September 2021
February 2020 - Completed training to become a Tobacco Treatment Specialist thru AHEC's Tobacco Treatment Specialist training at Florida State University College of Medicine Supported entire Tobacco Team with everyday administrative tasks such as phone calls, filing, & data entry.
Discussed effective ways with team to help our participants in their quitting tobacco Registered participants in upcoming one time or 6 week Quit Tobacco classes Prepared orders for facilitators which consisted of a class data packet, attendance log and sign-in sheet, participant workbooks, educational pamphlets, activity packets, giveaway items, and nicotine replacement therapy
Kept inventory of Nicotine Replacement Therapy, placed order for additional NRTs each quarter Collated class packets to mail to participants before and after virtual classes. Represented company at health fairs across the 7 counties in our service area Discussed and executed marketing ideas with team members. BDC Manager / Sales & Marketing Coordinator
Travelcamp RV
May 2018 to March 2019
Responsibilities include but not limited to:
Handling incoming sales leads and assigning them to the appropriate salesperson Answering and directing phone calls to appropriate department Taking pictures of all incoming units in order to place on website and social media Handled posts for social media accounts of 3 different locations Setup all new employee emails and assigned login credentials for necessary user accounts Wrote detailed job descriptions and posted open company positions on job boards, scanned through applicants to schedule qualified candidates for interview with management Corresponded directly with owner of company and assisted with any necessary tasks Communicated with manufacturer reps in order to schedule in-person trainings on new products or units for sales team
Assisted with new inventory entry and purchase orders Lead Sales Support
General RV Center of Orange Park-Orange Park, FL
April 2016 to May 2018
My obligations as Lead Sales Support included but not limited to: Managing front reception area employees
Answering phone calls and redirecting them to the relevant department or person New inventory entry
Fabricate bi-weekly work schedule for sales support employees Aiding salespeople with general office tasks
Greeting customers and directing them to the appropriate department Appointing new sales "ups" to applicable salesperson and maintaining correct rotation Communicated sales support goals with upper management to ensure ideas aligned with the organization's strategy and expectations
Sales Associate
General RV Center-Orange Park, FL
April 2016 to November 2016
Responsibilities as Sales Associate included but not limited to: Sales of towable units such as fifth wheels and travel trailers, & toy haulers Conducted initial interview with potential customers to get specifics on what their budget may be, if they had a trade-in, type of unit they were interested in buying, etc. Follow-up calls, emails, or messages with previous customer contacts Familiarize new customers with different units, as well as the functions of characteristics of those units Gained an extensive knowledge sales of the RV industry and sales Developed customer service skills, sales tactics, CRM, data entry, and showcasing skills. Sales Manager
Solano Cycle, Inc-Orange Park, FL
May 2015 to March 2016
Began as tag & title clerk
Acquired more responsibilities within weeks of being hired due to another individual resigning. Responsibilities included, but not limited to:
Prepared all tag & title applications and taking to county Tax Collectors office once to twice weekly for processing
Powersports sales; ATVs, UTVs, Go Carts, Scooters, etc. Assisting customers with finance appications, then submitting apps to financial institutions for decision. This also involved negotiating rates and terms with banks, then going over with customer once approved. Marketing & social media exposure which involved posting sales ads for 15+ units per day on platforms such as Facebook, eBay, and Craigslist
Assisting with scooter & other power sports vehicle sale Completing store inventory once per week on powersports units and twice yearly on retail items Was responsible for opening & closing of store daily Handled weekly payroll for store employees Gained expert sales knowledge through hands-on training as well as online courses thru the Glenn Roller Institute
Assisted with service ticket write-ups and parts department retail sales Skills Used customer service, building customer rapport, time management, inventory, quality control, sales tactics, social media, tag and title, payroll, service writing Server
Cracker Barrel-Jacksonville, FL
May 2014 to February 2015
Duties as a server includer but were not limited to: Taking food and drink orders from guests,l and delivering to table as prepared Front of house and back of house prep and cleaning Helping to seat guests using an assigned server rotation
Learned how to build a strong rapport with guests
Received hands-on training and classroom room training with Cracker Barrel Academy in order to advance from Rising Star to Par 4 server, with 4 being the highest you can acheive before becoming a new server trainer
Participated in online courses to further increase my knowledge of the restaurant and what their company stood for.
Used Point of Sale software to enter and send customer orders to kitchen Assisted in prepping items needed to make salads, as well as keeping coolers in expo area cleaned and stocked
Was food expeditor once or twice weekly which consisted of making sure meals were going out plated to company standards in timely and efficient manner and also communicating server needs to the cooks. Associate
UPS Store-Smyrna, GA
October 2012 to April 2013
Handled store opening and closing procedures
Packing and shipping of parcels
Sorted and distributed mail to over400 in store mailboxes while following strict USPS guidelines Executed print jobs such as flyers, restaurant menus, brochures, and business cards Scanning of customer documents in order for them to access on store computer or email Email services for mass sending documents
Faxing customer documents to appropriate destination Binding services
Laminating
Assisting with UPS insurance claims
Participated in educational classes on proper packaging and handling parcels according to UPS company guidelines.
Learned valuable customer service and packing skills Administrative Assistant & Vehicle Intake Manager
AMERICA'S AUTO AUCTION-Jacksonville, FL
November 2002 to February 2007
Was vehicle registration manager which consisted of: Assigning dealers numbers before sale based on how many vehicles they planned to enter into auction Checking vehicles into system before sale
Performing car fax reports for vehicles in sale for dealers Turning around lot after sale to make room for the following weeks sale Inspecting Repossessed Vehicles for Banks
Also performed clerical duties and other tasks such as; Collection of monies after sale for sold vehicles
Filling in as lane clerk as needed for sale when short staffed Assisting with any janitorial tasks throughout building Transferring vehicles from dealers location to sale, and sometimes back to dealers lot Answering phones and directing calls to appropriate location Assisting with title work, as well as calling to recover titles not yet received Taking deposits to bank on a daily basis
Running errands for office staff
Accomplishments:
Learning how to do title work as well as learning about the auto industry, developed skills at building rapport, developed strong clerical skills
Education
High School Diploma in GED
Southeastern Technical College - Vidalia, GA
May 2011 to November 2011
Skills
• 50 Wpm (7 years)
• Excel (Less than 1 year)
• Microsoft office (10+ years)
• MS OFFICE (10+ years)
• Outlook (6 years)
• Social Media (6 years)
• Administrative experience (10+ years)
• Windows (10+ years)
• Computer skills (10+ years)
• Recruiting
• Sales Support
• Residential Cleaning
• Desktop Support
• Restaurant Experience
• Sales Management
• Communication skills
• Customer service
• Sales
• Inside sales
• Planograms
• Merchandising
• Inventory control (2 years)
• Phone etiquette (10+ years)
• Office Administrator (10+ years)
• Intake (3 years)
• Help desk
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Customer service
• Microsoft Office
• Sales
• Sales support
• Retail sales
• Front desk
• CRM software
• Interviewing
• English
• Data entry
• Organizational skills
Certifications and Licenses
Tobacco treatment specialist
February 2020 to Present
Food Handler Certification
Assessments
Working with MS Word documents — Proficient
September 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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