Information Technology Specialist

Matthew A. Redic

**** ****** **

Aberdeen, MD ***05 United States

Mobile: 984-***-****

Email: *******.*.*****.***@****.***

Certified and experienced Information Technology Specialist seeking to contribute acquired skills.

-Noted for ability to work in stressful situations and aggressive deadlines quickly resolving complex issues and ensuring continuity of services.

-Solid reputation for root cause analysis with a collaborative spirit and a passion for seeing a quality job through to completion.

-Organized take-charge professional, exceptional follow-through abilities, sees projects to successful conclusion maximizing customer satisfaction.

-Excellent communication skills, able to take intimidating, highly technical, and complex information and translate it into easily understood information that empowers users at all organization levels.

-Personal strengths include excellent work ethic, broad-based knowledge, flexibility, and organization skills.

-Adept professional with a current Top-Secret Clearance, honorable discharge from the Department of the Army (2019), and experience as a Department of the Army Civilian (DAC).

-Proficient in a wide range of technical skills and knowledge, with multiple certifications and licenses.

-IA Workforce – IAT Level II; IAM Level I CompTIA Security+ CE WIN 10 Certified.

Work Experience:

09/2019 to Present Information Technology Specialist (Customer Support Lead/ Project Management/INFOSEC) Series 2210 GS11 Federal Employee Full Time.

Forces Command, 20th CBRNE Command, HQ APG MD 21005

Responsibilities:

Serves as an Information Technology Specialist (IT) within the 20th Support Command (CBRNE) G6, supporting the organization's Information Assurance, Information Technology Management, ISSO, Customer Support, Video Teleconferencing, Mission Command Systems, and application management/support requirements.

As lead contributor provides system architecture design support, overall system analysis, planning and programming assignments worked with Command team and interfaced with contractors, systems programmers, managers, and functional specialists as needed. Maintains a broad knowledge of IT concepts, principles, and practices. Efficiently plans and executes difficult and complex assignments as lead, and contributor. Viewed as Division go to project manager, action office and first to ask technician.

Responsible for the service level agreements, lifecycle management, change management and customer service support.

Develops comprehensive plans; assessed policy needs and developed policies; provided policy guidance to IT management, staff, and customers; efforts contributed to improved efficiency and reduction in systems footprint.

Leads Information Technology Life Cycle Support and acquisition efforts for the organization included providing guidance and input to the organizations acquisition life cycle process; provided IT related guidance throughout the total acquisition life cycle of systems, hardware and applications software.

Provides advanced tier I and II IT support to the CBRNE Command Staff. Served as an IT problem solver and advisor for Automated Information Systems (AIS), applications and software.

Contributes to long-term, and short-term planning events. Leads assigned projects and performs required tasks. Leads all planning efforts for the Customer Support team.

Performs security compliance patching, testing, monitoring and reporting as required by policies, regulations and advisories.

Participates in life cycle acquisition projects that included IT hardware and software. Familiar with acquisition process including start and completion.

Creates, drafts, and implements TTPs/SOP and how to documents for customer and team.

Reviews installed systems, diagnose problems encountered in system usage, and demonstrates mastery in imaging new computers, becoming the organization's go-to technician for all computer imaging issues and operations.

Responds to support requests via phone, email, or remote access, document and manage assigned support tickets in a timely manner, provide technical support to clients to determine problem nature, and run diagnostics to resolve customer-reported issues.

Troubleshoots network and connectivity issues, install, configure and maintain hardware and computer peripherals, install and upgrade operating systems and computer software, and provide user training on computer operation, applications, and management.

Served as Cyber Security Information System Security Manager (ISSM) for 20th CBRNE Command.

Review and approve/disapprove laboratory service requests for 1st AML as 20th CBRNE Command’s ISSO and Lead IMO.

Prepare and maintain ESI Risk Management Framework (RMF) authorizations for 20th CBRNE Command and all its subordinate units.

Review enclave cybersecurity compliance for all NIPR, SIPR, CXS-K, and MPE environments, both tactical and strategic.

Complete cybersecurity taskers and compliance reporting and brief such findings to direct supervisor and/or CIO.

Develop new authorization documentation and processes in preparation of weekly checks and MARNEC inspections.

Audit, enter, and upload cybersecurity data into authoritative systems of records like Enterprise Mission Assurance Support Service, Army Training and Certification Tracking System (ATCTS), and Army Portfolio Management System (APMS).

Possess advanced skillset in systems and programs, including Army program-managed (PM/PEO) and Commercial of the Shelf (COTS) programs and applications, such as BCCS, CPOF, STAMIS systems, WEBGUI, Citrix Remote Applications, MS Teams, MS O365, Adobe, Office, and imaging applications.

Coordinates with the local Network Enterprise Center (NEC) as IMO and elevated technician to support all C4IM baseline and above baseline mission support requirements.

Provides input and solutions on performance management issues/problems and recommend/request related actions, assist in working team goals and objectives, and help team members organize to accomplish work.

Leads and participates in team meetings, offer guidance and influence to peers, junior personnel and less qualified members, and communicate with the team on assignments, projects, problems, actionable events, milestones, program issues under review, and deadlines and timeframes for completion.

Performs ATCTS manager duties as assigned by Command CIO, NETCOM IAPM, Supervisor, and/or Command-level ISSM, including supporting customers in uploading files, maintaining access requirements (SAAR, AUP, yearly Cyber Awareness training), and conducting regular audits to ensure overall Command and User compliance.

Manages and maintains Video Teleconferencing (VTC) units ranging from simple desktop to more complex integrated AV systems and assist with the design and implementation of new hardware and software configurations for video teleconferencing and multimedia equipment.

Supervisor: Mr. Joel A. States Email: ****.*.******.***@****.*** Telephone: 410-***-**** May contact Supervisor: YES

06/2015 - 06/2019

Information Technology Specialist.

US Army, 2400 21st Street Aberdeen Proving Ground MD 21010 United States

Salary: 32,000.00 USD per Year Hours per week: 50

Responsibilities:

Served as a Primary IT solver, service desk technician, SATCOM operator/maintainer, and VTC operator in G6 section, CST, and WCE Teams.

Provided technical Level II and I elevated support, including hardware, software, and patch update support, and installed, operated, and maintained computer systems and local area networks (LAN).

Performed system administration (SA) and maintained computers and servers within the computing environment (CE) and the network environment (NE).

Installed, operated, and maintained commercial off-the-shelf (COTS) equipment, including switches, desktop, and laptop computers.

Performed Network Operations (NETOPS) Service Desk Management, including incident and problem processing, change request processing, availability management, and user interaction.

Assisted in planning, configuration, management, and monitoring of the wide area network (WAN).

Trained and supervised other IT Specialists and their duties, such as in-processing new personnel, setting up video teleconferencing suites (VTC), and troubleshooting computer and account problems.

Coordinated and led upgrade and repair efforts, including liaising with third-party vendors such as Dell, VMware, HP, Citrix, and Xerox to resolve hardware issues for customers and the command.

Coordinated with the local Network Enterprise Center (NEC) as IMO and elevated technician to support all C4IM baseline and above baseline mission requirements.

Led imaging efforts for all assigned domains, including the 20th Tactical and NEC managed enterprise domains, and trained new personnel on the imaging process, providing updates when the process was revised.

Routinely created and maintained command distribution lists.

Responsible for all technical aspects of satellite equipment installation, operations, configuration, and alignment, and performed inspection, troubleshooting, and preventive maintenance on Commands Deployable T2CS and BGAN terminals and systems.

Appointed as an elevated technician for 20th CBRNE Command and NETCOM Domains/Networks, including the 20th CBRNE Tactical and Enterprise SIPRnet, Enterprise SIPR, and Centrix-K (Joint US and Korean SIPR).

Supervisor: Steven Hopkins Okay to contact this Supervisor: Yes

01/2009 - 03/2015

Telecommunications Technician

Prince Telecom 5411 Red Lion Road Broomall, PA 19008 United States

Salary: 62,000.00 USD per year Hours per week: 60

Responsibilities:

Installed, tested, operated, maintained, and repaired headend equipment.

Periodically tested all equipment and the quality of signals throughout the cable network.

Maintained required logs, records, and other documentation pertaining to headend operations.

Installed new technology as projects and department goals required.

Conducted quality control tests and measurements on new installations.

Performed maintenance on Comcast equipment outside, either in underground vaults or on utility poles.

Troubleshot county-wide issues with telecommunications equipment.

Spliced fiber to coax at specific locations to aid in troubleshooting segments of communication lines.

Performed advanced headend maintenance and troubleshooting to ensure minimal system outages.

Assisted in fault resolution of RF, IP, and Digital Video networks.

Supervisor: Anthony Urso 302-***-****) Okay to contact this Supervisor: Yes

Education:

The Cittone Institute Ramsey, NJ United States Database Development 11/2004

Relevant Coursework, Licenses, and Certifications:

●Graphic Web Design

●Database Programming

●HTTPS

●C++

●JavaScript

●VBScript

Job-Related Training:

●Azure Cloud Computing, Skillport, 40 hours, Online

●CompTIA Security+, Skillport, 40 Hours, Online

●CompTIA A+, Skillport, 40 Hours, Online

●CompTIA CASP, Skillport, 40 Hours, Online

●ISC2 CISSP, Skillport, 80 Hours, Online

Technical Skills and Knowledge:

Networking and Operating Systems:

●TCP/IP, Windows Networking, VPN

●Microsoft Windows 10, Windows 7, and XP

●Active Directory, DNS, DCHP, and Group Policy Object Management using ADUC and MS Toolset

Security and Compliance:

●STIG, SCAP Tools, Auditing, and Remediation

●IAVM, IAVA tracking, patches, and reporting

Telecommunications and Collaboration:

●H.323, H.245, SIP, ISDN, and associated ports for VTC and video streaming

●O365 Teams, One Drive

●VTC Operations, Maintenance, and Scheduling

Scripting and Command Line:

●Basic Scripting (PowerShell) and Command Line

Software and Applications:

●SCCM Software Center, management, and operations

●MS Office and Adobe Applications Installation and Management

●MS Project and MS Visio

Hardware and Networking:

●Cable termination and fabrication, Fiber Optics termination and fabrication

●Printers, permissions, and basic networking skills

●Computer Imaging and OS upgrades

●Computer Hardware and Soft components and configurations (BIOS, UEFI, BitLocker, Credential Guard)

Attributes and Additional Skills:

●Knowledge of information technology, and experience with commercial and tactical military satellite technology architectures, standards, systems, hardware, and software.

●Familiarity with the seven layers of the OSI Model, IPv6, and interest in adapting emerging platforms and new technologies.

●Familiarity with DoD trouble ticketing systems (Remedy), troubleshooting methodologies, and service desk operations.

●Proficient in Microsoft Office Suite software and advanced Windows Operating System experience.

●Ability to manage IP over SATCOM networks using iDirect, Linkway, LinkStar, or equivalent MF-TDMA hubs.

●Knowledge of RF theory, characteristics, advantages, and disadvantages associated with various SATCOM bands (L, C, X, Ku, and Ka); iDirect, VSAT, CBM400 experience.

●Experience in the implementation and delivery of DODIN/DISN services (VoIP, VoSIP, VTC, JWICS, NIPR, SIPR) through SATCOM Gateways.

●Knowledge of voice over Internet Protocol (VoIP) gateways, call managers, performance-enhancing proxies (PEP), and telephony systems.

●Familiarity with the operation and maintenance of MILSATCOM earth terminal equipment (up/down converters, modems, high power amplifiers).

●Familiarity with the operation of encryption devices (KG-250, KG-250x, KIV-7HS, KIV-7M, KG-94, TACLANE, KG-175).

●Serves as a principal expert and the authoritative source for software application development.

●Knowledge of DoD Communications Security (COMSEC) procedures.

●Knowledge required by this position must include a high-level understanding of information technology.

●Ability to communicate complex software development and analysis requirements to non-technical personnel (e.g., end-users, functional area experts, and management).

●1. Serves as a principal expert and the authoritative source for software application development

providing project leadership to lower-graded specialists. Provides technical guidance for application

analysis and programming to internal and external contacts. Coordinates studies and plans with

other technical personnel in the directorate. Recommends specific requirements for new application

development and improvements to current applications. Determines overall technical design and

structure of websites and web-based applications. Ensures security standards are met. Anticipates

problems, researches trends in system needs, and determines when new or additional

hardware/software is required. (30%)

2. Determines feasibility of the requested applications. Plans, coordinates and accomplishes studies

to identify need for new stand-alone and web-based application requirements. Determines

specifications, equipment and facilities necessary to develop, modify, and implement needed

applications. Designs, develops, implements, monitors, and maintains stand-alone and web-based

applications using software engineering techniques. Develops work plans, program logic, special

instructions, and detailed flow charts covering processes and application needs. Assures software

and systems quality and functionality. Ensures involvement of customer and management

throughout the development process. Works with customers to test applications and ensure desired

functionality is attained. Performs application maintenance. (30%)

3. Analyzes National Guard Bureau (NGB), agency and locally developed standard/stovepipe

systems to determine needed additions. Develops new applications using software-engineering

techniques that enhance existing stovepipe systems.Attends conferences and seminars that deal

with Software Engineering and application development. (20%)

4. Develops reports on the status of projects. Implements project management principles. Drafts

project plans, assigns tasks, monitors progress, and resolves critical issues. Achieves cost goals,

schedule goals, and performance goals. Develops and documents internal Standard Operating

Procedures/Instructions (SOP/SOIs) for application development. Creates new guidelines and

recommends Engineering Change Proposal - Software (ECP-S) through proponent agencies. Writes

and maintains application documentation for internal code. Writes and maintains documentation to

include user manuals, help files, and installation guides. Coordinates the demonstration of new and

enhanced applications to customers and management. Provides training on application

implementation, including classroom instruction and Computer Based Training (CBT) development.

(20%)

Performs other duties as assigned.

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