Customer Service Administrative Assistant

BROOKE R. SYDOW

Sioux City, IA 712-***-**** ********@*****.***

OBJECTIVE

To attain a position with an organization that will allow me to utilize my experience and education.

SUMMARY

Educated in Health Promotion with a wide range of practical skills and experience in a variety of industries, including administrative responsibilities, health insurance benefits, banking, collections, senior living, and customer service. Energetic, analytical, detail- oriented professional with high integrity and passion for quality work. PROFESSIONAL EXPERIENCE

NORTHWEST AREA EDUCATION AGENCY, Sioux City, IA 2017 - Present Administrative Specialist

Receive public and staff, providing direction and information.

Answer incoming calls for the agency.

Schedule conference room reservations for internal and external customers.

Support administration.

Prepare correspondence, forms, etc., for administrative staff as needed.

Maintain office operations, including order office supplies, printed forms, etc.

Assist with annual and ad hoc projects requiring organization, production, and distribution.

Process and distribute incoming and outgoing U.S. mail and van mail.

Serve as liaison for building needs and custodial staff.

Maintain office machines, including multi-purpose copier and postage meter, working with vendors on maintenance and supplies.

Collaborate and work with staff on projects.

Serve on agency committees.

BRUENING EYE SPECIALISTS, Dakota Dunes, SD 2014 – 2017 Administrative Assistant

Effectively relate to and communicate with clinic patients and visitors via telephone and in-person.

Demonstrate problem solving and conflict resolution skills when handling patient questions and concerns.

Schedule surgeries and coordinate accordingly with hospital(s). Prepare and ensure all necessary paperwork is complete, accurate, and received by hospital staff in a timely manner.

Schedule appointments for all clinic locations, coordinate diagnostic procedures, and other referrals as needed.

Verify insurance eligibility, submit, and obtain prior authorization for surgical procedures. FIRST ADMINISTRATORS, INC., Sioux City, IA 2012 – 2014 Quality Review Analyst

Performed quality accuracy reviews to meet performance standards and ensure company policies and procedures were followed.

Completed and accurately logged reviews in a timely manner to meet turnaround time goals.

Provided detailed, prompt, and precise feedback regarding individual findings identified from the reviews.

Developed and maintained positive team relationships with operational areas, management and other departments by understanding company objectives.

Demonstrated positive and professional leadership skills when dealing with all levels of staff and management.

1ST FINANCIAL BANK USA, Dakota Dunes, SD 2005 - 2012 Quality Monitoring Specialist 2008 - 2012

Assessed and documented quality feedback for supervisors and managers to address with representatives.

Provided employee coaching assistance, as needed.

Assured Representatives followed FDCPA guidelines, bank policies, and procedures.

Assisted with collection calls when needed to meet the bank’s needs. Customer Assistance Professional 2005 – 2008

Advised customers of financial responsibilities, prepared analyses, and made recommendations.

Provided assistance to high-risk credit card members.

Applied bank policies and legal procedures.

Analyzed credit histories to determine financial responsibilities.

Exceeded personal incentive goals and daily team goals. KAY PARK RECREATION, Janesville, IA 2004 – 2005

Customer Service/Sales Representative

Provided quotes and product detail to customers countrywide via telephone, email, and fax.

Assisted customers with decision making based on product knowledge and sales skills.

Completed data entry and other office tasks as required. MERCY MEDICAL CENTER, Sioux City, IA 2003

Marketing and Communications Intern

Wrote and edited articles for newsletters, brochures, and signs.

Attended staff meetings and worked closely with a variety of hospital staff, including directors, managers, communication specialists, administrative team, and physicians.

EDUCATIONAL BACKGROUND

Bachelor of Arts Degree in Health Promotion with emphasis in General Health and Women’s Health, University of Northern Iowa, Cedar Falls, IA

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