Business Development Project Management

MICHELLE A. FOGLE

Lancaster, PA *****

E Mail: *****************@*****.*** Phone: 717-***-****

PROFESSIONAL SUMMARY

Dynamic professional leveraging 25+ years of Project Management, Account Management, Client Services, and Business Development Managed mid to large-scale strategic and complex initiatives for multiple industries, including but not limited to Cable Education, e-Commerce, Finance, Healthcare, Government, Insurance, Retail, Technology, and Telecommunications.

BUSINESS ACUMEN

Roles Experience

Project Management • Agile, Waterfall, and Hybrid PM methodologies

• Scope and SOW development

• Product development

• Process/Workflow development

• Team management in upwards of 40 members.

• Business analysis

o Business & Technical requirements traceability matrixes

• UX/UXI

• Identity Access/Management

• System Implementations/Migrations/Integrations - SDLC o Enterprise System Implementations C Epic, Salesforce, PeopleSoft, SharePoint, Cognos

Account Management • Budget management: high-end $500M annually

• Compliance Gap Analysis

o SLA’s

• ROI Analysis

• QBR’s

Client Services • P&L oversight: high-end revenue $23M annually

• Client relationship lifecycle development

• Contract management

• Call/Contact Center programs (internal & outsourced)

• Order processing and fulfillment

• Vendor management

Business Development • RFP’s, RFI’s, RFQ’s

• Contract negotiation and execution

• Price Modeling

• Perspective Client sales presentations

ACHIEVEMENT HIGHLIGHTS:

Multiple Healthcare Enterprise System enhancement projects related to COVID-19 initiatives.

Honored with VZW “Solutions Award” in recognition of outstanding project performance for the implementation of a mobile health monitoring product.

PROFESSIONAL ENGAGEMENTS (MOST RECENT)

POSITION COMPANY BRIEF DESCRIPTION TIMEFRAME

PHFA Reported to the Manager of Accounting.

Reviewing applications and approving

Federal grant funds for homeowner’s

that are eligible, due to COVID 19 related

hardships.

Mar 24’ – Jun 24’

IT Project Mgr. Penn

Medicine/LGH

Reported to the Manager of the PMO.

Responsible for leading various hospital

departments through the

implementation of Epic solutions,

enabling new and innovative workflows

for healthcare services.

Mar 20’ - Apr 22’

Business Analyst

(Contractor)

Trustmark Reported to the Director of Cobra

services. Primary project was the process

improvement initiative for a COBRA

insurance customer service program.

Aug 19’ - Mar 20’

Project Mgr.

(Contractor)

GDC Reported to the Director of Shareholder

Communications for Donnelly Financial

Solutions. Responsible for the

development & delivery of shareholder

financial reports.

Jul 18’ - Mar 19’

Sr. Project Mgr. Foot Locker Inc. Reported to the Director of Project Planning and Vendor Management

Office, responsible for the design and

delivery of IS&T business transformation

projects.

Feb 17’ - Apr 17’

Project Mgr.

(Contractor)

Momentum Inc. Reported to the Director of Service

Delivery. Main responsibility was

consulting with PennDOT in the

development of business and system

requirements for their Computer Aided

Design Program.

May 16’ - Sep 16’

Implementation

Mgr.

Gigya Inc. Reported to the Director of Professional Services. Main responsibility was

managing Gigya‘s Customer Identity &

Access Management service and product

implementation from initiation to sunset.

Feb 15’ - Dec 15’

EDUCATION

BS in Public Administration - Shippensburg University, Shippensburg, PA

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