Administrative Assistant United States
Resume:
KATRINA BIRDWELL
SKILLS
• Document Review
• Subcontractor Management
• Excellent Communication
• Organizational Skills
• Team Leadership
• Effective Communication
• Procurement expertise
• Data analysis understanding
• Quality Control
• Process Improvement
• Workplace Safety
• Security procedures knowledge
• Team Training
• Logistics Coordination
• Advanced MS Office Suite
• Database Management
• File Organization
• Microsoft Office
• Security management
• Fitness Assessments
• HIPAA guideline compliance
• Inventory purchasing
• Excel spreadsheets
• Accounting skills
CERTIFICATIONS
Adept at leading teams and enhancing operational efficiency, my 22 year tenure with the United States Air Force honed procurement expertise and situational awareness. I excelled in staff support supervision and subcontractor management, driving process improvements, subject matter expert as an Executive Administrative Assistant, Automated Data Processing Equipment (ADPE), GPC, Government Travel Card (GTC), Unit Fitness Programs, Commanders Action Group, Rewards and Recognition programs, and directly worked with
commander/director/chief in administrative support programs. My approach consistently delivers results, surpassing project and performance metrics. Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Honed several clerical, secretarial work for multiple organizations. WORK HISTORY
July 2023 - August 2024
Operations Manager United States Air Force, Beale AFB, CA November 2022 - July 2023
Executive Administrative Assistant United States Air Force, Doha, Qatar Supervised 33 operations staff and kept employees compliant with company policies and procedures.
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Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
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Led hiring, onboarding and training of new civilian and military hires to fulfill business requirements.
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Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
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Handled staff training initiatives aimed at improving the workforce to meet dynamic demands.
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Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
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Trained and guided 40 plus team members to maintain high productivity and performance metrics.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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• 55 hours per week work schedule
Managed 379th Air Expeditionary Wing administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
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Handled scheduling for 3 executive's calendar and prepared 220 meeting agendas and materials.
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CONTACT
Vallejo, CA 94591
********@******.***
About Me
• Licensed CPR- 2023
• Certified Food Service Handler - 2022
REFERENCES
Professional References:
Major James Young, Commander,
United States Air Force, 610-***-****
Mr. Dean Fazzio, Fitness Director,
United States Air Force, 850-***-****
February 2022 - November 2022
Contracting Officer Representative United States Air Force, Doha, Qatar January 2021 - January 2022
Security Assistant United States Air Force, Saudi Arabia Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
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Managed $1.2 million dollar budgets and expenses, maintaining financial records for accurate reporting and analysis.
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Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
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Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
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Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
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Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
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Implemented updated policies and practices for organization and monitored effect.
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• Answered high volume of phone calls and email inquiries. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
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Used advanced software to prepare documents, reports, and presentations.
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• Facilitated training and onboarding for incoming office staff. Optimized supplier selection process with thorough evaluation criteria, ensuring the most qualified contractors were chosen for each project.
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Enhanced $4 million dollar dining contract compliance by conducting thorough reviews and assessments of contractor performance.
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Resolved contractual disputes promptly to avoid delays in project delivery, utilizing strong mediation skills and comprehensive knowledge of terms and conditions.
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Improved financial accountability within the contracting process, diligently tracking expenditures and budgetary constraints.
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Evaluated 27 contractors' performance regularly, providing constructive feedback and guidance to ensure continuous improvement in service delivery.
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Met tight deadlines consistently by prioritizing tasks effectively, quickly adapting to changes in priorities or project scope when necessary.
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Cultivated strong relationships with vendors to maintain and improve levels of customer service.
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Tracked contract performance metrics and reported issues or non- compliance with appropriate stakeholders.
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Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
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Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
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Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
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Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
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Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
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Analyzed security data to identify patterns and prevent future incidents.
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EDUCATION
August 2016
Associate of Science Business Management
Community College of The Air Force, Maxwell AFB, AL May 2002
High School Diploma
Mayfield High School, Las Cruces, NM
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