Program Manager Documentation Specialist

STEPHANIE MARSHALL, RN, BSN

* ****** **** **., *******, TX 76262 ~ “MVP” ~ *****.***********@*****.*** ~ Mobile: 845-***-**** REGIONAL NURSE CONSULTANT CLINICAL DOCUMENTATION SPECIALIST INFORMATICS

Will leverage over 25 years of success in medical, operations, and leadership to drive attainment of organizational and strategic, clinical, compliance, and operations goals with finesse.

Uniquely able to serve as a bridge between the IT team and clinical leadership team to facilitate better clinical results, smoother implementations, accuracy of data/KPIs, interoperability, and the medical team’s ability to leverage modern technology via trainings, beta testing and coaching.

Have Led several go-live/implementation/beta testing projects, trained staff on new HCIS, software etc.

Years of experience training and driving education with regards to medical devices/software/ IT needs.

Fosters relationships with vendors, leadership and staff to accomplish organizational goals efficiently.

Well versed in EPI and multiple HCIS/software, technology, EMR, Windows OS, clinical care, SOP etc.

Understand the Medical teams’ primary focus is on improving patients’ clinical outcomes patient experience, and patient/family satisfaction. Will support that mission 110%.

Able to identify challenges from multiple perspectives, collaborate well with others as SME, and position our HCIS/software and technology as highly customized solutions to earn buy-in.

Solution-focused, business catalyst and Clinical Program Manager adept in Microsoft® SharePoint to lead dedicated teams on IT/technical/go-live, operational, and clinical programs/projects. EDUCATION, CERTIFICATIONS, TRAINING, LICENSURE & TECHNICAL SKILLS Bachelor of Science in Nursing (BSN), Mount Saint Mary College, Newburgh NY; GPA 3.4/4.0 Advanced Cardio Life Support (ACLS) Certification, American Heart Association Chemotherapy & Biotherapy Provider Certification, Oncology Nursing Society Member, Oncology Nursing Society (ONS)

Member, The National Association of Directors of Nursing, Springdale, OH 2020 - Present Licensed Registered Nurse, Texas Board of Nursing, Austin TX License #922358, issued 6/5/2017, expires 02/28/2025; currently licensed RN in New York, American Nurses Association. Technical Skills: MS Windows OS: 7, 10 & 11, MS Office 365, SharePoint, Advanced Excel User, HCIS, InGenesis, MEDITECH, ChartLogic, Epic, Matrix, Cerner, eClinicalWorks, PCC, Apploi (hiring), SAP, Concur, Chronos Workforce Central, the Right Place (patient referral), SimpleLTC, Zoom, MS Teams, ViewMaster (Rx drugs Ops. Mgmt.), Navex1, PYXIS, Stat Save Pro, McKesson Operation System, McKesson HCIS, EMR, Beta Testing, led multiple HCIS go-live projects, upgrades, transitions etc. SKILLS

Effective Clinical Leader Operations and People Leadership Superb People & Soft Skills

HQ Clinical Partnerships Building Relationships w/Key Vendors Relentless Focus on Solutions

Managing Go-Live Projects HCIS Transitions, Upgrades & Beta Testing Critical/Creative Thinking

Developing Strategic Alliances Leading Multidisciplinary Teams Driving Accuracy of Data

Training & Developing Talent Driving Results/Leading Through Change Meeting Organizational Goals

Strategic Planning & Execution Organizing, Prioritizing & Multitasking Earning Buy-In from Sr. Mgmt. Collaborate with facilities as the primary clinical resource in the pursuit of clinical excellence and to assist in the development of clinical programming and process that differentiates our services as a provider of choice. Serves as regional director of clinical operations for assigned facilities interfacing with regional director of operations, director of staff development, facility rehab director MDS coordinator and others as necessary. Assist facility management with implementation of appropriate resident care policies & procedures as well as company standards of practice.

STEPHANIE MARSHALL, RN, BSN ~ MOBILE: 845-***-**** ~ PAGE II EXPERIENCE Stonegate, LLC, Lewisville, TX 10/19 – 7/24

Regional Nurse Consultant

Review and assess the knowledge, performance and patient care provided; leverage wide-ranging nursing expertise to collaborate with leadership team/ management, achieving primary goals, preparation for audits, and managing various issues.

Identify performance trends that could adversely impact state audits, patient satisfaction surveys, or federal and state compliance. Develop, implement and monitor corrective action plans to demonstrate compliance.

Provide education and training to leadership team, staff. Visited 32 facilities in OK, TX & CO to review, monitor, direct and improve infection control practices.

Curator of SharePoint system/Administrator for infection control training program company wide.

Evaluated knowledge, skills, procedures, and performance of health care teams to improve the infection control team’s results (C-diff. prevention) in 32 facilities in TX, OK and CO.

Implemented best practices and tactics to identify nosocomial infections using epidemiological approach that includes surveillance, data collection and trends for identification of all hospital- acquired infections (during Coronavirus Pandemic).

Examined, evaluated, and developed corrective action plans for any infection control related deficiencies/adverse findings on state surveys.

Liaised with Facility’s Director of Nursing/Administrator to achieve buy-in on action plans to address concerns, risks, issues, and increases in Covid-19 cases; reported and tracked progress.

Served as primary infection control trainer and coach for facility’s Infection Control Preventionists. Director of Quality & Infection Control, Cleveland Regional Medical Center, Shelby, NC 01/12 – 12/16

Lowered patients’ hospital-borne infections YOY, three years in a row by implementing best practices, rigorous training, and vigilant oversight that held key team members accountable.

Had no adverse findings on quality of care and infection control on all three annual surveys by the Joint Commission during tenure.

Guided team members through HCIS transition, led the go-live project, assisted with beta testing.

Reported directly to President & VP of Clinical Services, supervised four direct reports all Infection Control Specialists, managed annual budget for quality and infection control, key contributor to on- going efforts to improve patient care, experience, and satisfaction in a 250-bed regional hospital. Unit Manager, Progressive Care Unit (PCU), St. Barnabus Medical Center, NYC, NY 2010 – 2012

Reported directly to Chief Nursing Officer, supervised 65 direct reports (mostly RNs) and ten indirect reports, managed an annual budget of $8.5M, and facilitated the realization of organizational goals while optimizing patient care in 23-bed PCU unit in level II trauma center, 425-bed hospital.

Educated patients and family on recovery process from cardiac surgery; trained nursing team on best practices within PCU, recognizing most common status changes, and side effects of meds.

Assigned work, managed scheduling, turned in payroll reports and maximized coverage.

Served on internal audit team to prepare team members for annual Joint Commission surveys. Visiting Nurse Health System, Atlanta, Atlanta, GA 2006 – 2010 Clinical Program Manager

Led clinical team through transition to McKesson health care information system (HCIS), served as beta tester, trained, and coached team through learning curve, and led the go-live efforts.

Oversaw initial feasibility study for new palliative care program; facilitated development of guidelines in compliance with the Joint Commission.

Managed annual budget, oversaw scheduling, provided supervision, and optimized coverage.

Implemented best practices for hospice care; provided on-going training and development. STEPHANIE MARSHALL, RN, BSN ~ MOBILE: 845-***-**** ~ PAGE III Mount Sinai Medical Center, New York, NY 09/06 – 01/08 Hematology/Oncology Bone Marrow Transplant Nurse

Collaborated on developing, implementing, and tracking standards of care and professional practice while remaining in compliance with organizational policies, state government and the Joint Commission.

Monitored PICCs and PORT-A-CATH®, infused stem cells and donor bone marrow cells.

Served as team leader and led medical device purchasing and training program. Clinical Implementation Manager, Clinical Informatics Manager, Clinical Implementation Director, Clinical Informatics Director Medical Network of Greater New York, Yorktown, NY 05/04 – 06/08 Bone Marrow Transplant/Hematology/Oncology Nurse Manager

Assigned to Presbyterian Medical Center/Cornell Medical Center/Lenox Hill Medical Center, New York City, NY serving as Charge Nurse accountable for assigning work, payroll, schedules and FTE variance reports.

Provided complete care for Oncology patients undergoing bone marrow transplants and chemotherapy infusions.

Trained and coached Nursing staff on physiology, new technical products, and medical devices. Educated staff on bone marrow transplants and Oncology treatments.

Managed committee assigned to test, evaluate, and purchase dozens of new medical devices.

Updated and rewrote detailed SOP for chemotherapy administration and bone marrow transplant infusion as subject matter expert (SME).

Clinical Implementation Manager, Clinical Informatics Manager, Clinical Implementation Director, Clinical Informatics Director 2004 – 2010

2004 – 2008

2007 – 2009

Mount Sinai Medical Center, NY, NY

Bone Marrow Transplant staff nurse FT, PT and PRN throughout time period

Post-Anesthesia Care Unit Nurse, Medical Care Network, Yorktown, NY Columbia Presbyterian Medical Center, NY, NY

CTICU Assistant Unit Manager

Clinical Implementation Manager, Clinical Informatics Manager, Clinical Implementation Director, Clinical Informatics Director Cleveland Regional Medical Center, Shelby, NC 04/02 – 04/04 Oncology/Hospice/Palliative Care Nurse

Oversaw chemotherapy treatments, bone marrow infusions, and stem cell infusions.

Prepared chemotherapy IVs in compliance with OSHA safety standards.

Monitored patients/vital signs closely for change in status/adverse effects while chemotherapy/bone marrow infusion was being administered.

Supported families and patients during their time of grief/dying by showing empathy, displaying support, and remaining dedicated to patient care.

Updated and rewrote SOP on chemotherapy and palliative care as necessary. Clinical Implementation Manager, Clinical Informatics Manager, Clinical Implementation Director, Clinical Informatics Director Maxim Healthcare Services, Greenville, SC 11/00 – 12/01 Charge Nurse/Oncology & Stem Cell Transplant Nurse

Provided medical care for patients receiving chemotherapy, bone marrow infusions, and stem cell transplants.

Educated patients and families, and trained Nursing staff on chemotherapy, BMT and SCT.

Tracked oncology patients’ treatments, progress, and results to evaluate oncology treatments.

Administered clinical research trials, infused novel medications, and reviewed outcomes. Clinical Implementation Manager, Clinical Informatics Manager, Clinical Implementation Director, Clinical Informatics Director Spartanburg Regional Medical Center, Spartanburg, SC 04/99 – 11/00 Charge Nurse/Oncology & Bone Marrow Transplant

Accountable for overseeing oncology patient care for all patients receiving chemotherapy, bone marrow infusions, and stem cell transplants; coordinated with multiple disciplines across the hematology/oncology team.

Evaluated oncology knowledge and skills of nursing staff, coaching as necessary.

Trained and coached staff on chemotherapy administration, monitoring same for adverse side effects, and bone marrow transplants, as well as improving the patients’ experience. Clinical Implementation Manager, Clinical Informatics Manager, Clinical Implementation Director, Clinical Informatics Director STEPHANIE MARSHALL, RN, BSN ~ MOBILE: 845-***-**** ~ PAGE IV Orange Radiation Oncology, Cornwall, NY Oncology Care Team Leader, 09/93 – 05/97

Led the patients’ oncology care process for all patients undergoing radiation therapy.

Liaised between Primary Care Doctors and Oncologists overseeing radiation therapy.

Educated, coached, and provided emotional support to patients’ families.

Strong multitasker; ideally suited to telecommute/work remotely from home office.

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