Customer Service Representative

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

Silver Spring, MD 20901

**********@*****.***

JESSICA PERALTA 503-***-****

Customer Service Representative

Regal Paint Center 2023-2023

Parkway Custom Drycleaner 2011 - 2017

8407 Kitchen + Bar 2010- 2011

ESL and Interpersonal skills courses

GED and Quickbooks courses

2018 – 2023

Sales Associate

Custmomer Service Representative

Hostess

Portlan Community College

Montogmery College

Seeking Customer Service Rep role with 2 years of direct experience. Adept at managing inbound and outbound communications, resolving customer concerns, and processing financial transactions. Proven track record in delivering exceptional service and fostering customer satisfaction, Possess exceptional communication and interpersonal skills with proven ability to work independently as part of a team.

Delivered exceptional customer service by employing a consultative approach to effectively solve problems and ensure client satisfaction.

Maintained a commitment to honesty and integrity in interactions, fostering trust and a positive store environment. Assisted customers in selecting optimal paint products and finishes, tailoring recommendations to specific project needs. Managed daily inbound and outbound communications, efficiently processing over 50 calls to address customer inquiries, update profiles, and adjust appointment schedules. Facilitated financial transactions by processing payments and issuing refunds across multiple mediums, including cash, credit cards, and checks.

Resolved customer concerns and complaints, ensuring a high level of service and maintaining customer satisfaction Welcomed and greeted guests; ensured a seamless flow through the restaurant. And arranged dining tables.

Answered incoming calls and address customers queries Printed all menus as well as updating and printed shift summary notes,

Helped dining room staff by setting and clearing tables; replenishing

water; serving non alcoholic beverages.

Organized and scheduled reservations for 50+daily both over the phone,and online.

Clear communication : Able to

communicate effectively in

English and Spanish

Typing 47 WPM

Teamwork

Proficiency with software

applications

Data research

MS Word and MS Excell

Problem Solving

Self-starter

Critical Thinking

Time management

Active listening

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