Customer Service Loss Mitigation
Resume:
Terrell Archie
Raitian NJ 08869
**********@*****.***
Career Summary:
High Energy Motivated Professional with 15 years of successful Customer Service experience in the Banking Lost Mitigation/Mortgages, Origination Support, and Medical Billing B2B Banking and Collections Industries. Team and Goal Orientated individual that enjoys diversity and customer interaction.
Skills: Outlook, Crm, Sap,Microsoft Windows, Excel,
Work Experience;
Amagalmated Corp LLC, April 2016- 09-2023
Customer Service,Collection Agent
Making outbound and inbound calls on delinquent high balance accounts for customer Service/collections business to business accounts.
Updated all clients general information,negotiate, collect and resolve accounts
Review accounts for settlement or submit to legal department judgment.
Document clients information, review financials
Data input for loss mitigation
Windows XP, People Soft, Outlook, Microsoft Excel and Word, AS400,Genesis software
Northpointe Personnel Servuce Hobokon NJ September 2015 - March 4 2016
Worked for Computershare analyzing mortgage documents on capturepoint system
● Analyzing legal documents thur computer system, naming the documents so that the computer program could recognize document in system,to make up loan badges to complete loan packets to be processed
● Loan Documents, Title Report sand searches, Bank Statements,PMI,Hazard Insurance,Purchase Agreements,Listing Agreements,Loan counselor, Rma, Financial documents,Fha,Fraud,Credit Reports Underwriting, closing Documents, Hud 1, Amendments, Court Documents ETC.
●
University Management & Consultants (Agency)
Robert Half Temperay Services Woodbridge NJ July 2015 - September 2015
B2B Collections Specialists
Making outbound and inbound calls on delinquent high balance accounts for loss mitigation/collections business to business accounts.
●Negotiate, collect and resolve accounts
●Document clients information, review financials,
●Skip Tracing, lexis Nexus,
●
Specialized Loan Servicing LLC, Tempe, AZ September 2013- Feb 2015
Loss Mitigation Specialist
Making outbound and inbound calls on delinquent high balance accounts for loss mitigation/collections business to business accounts.
●Negotiate, collect and resolve accounts
●Review accounts for settlement or submit to legal department judgment.
●Document clients information, review financials, Origination Support for new loans
●Data input for loss mitigation
●Skip Tracing, lexis Nexus, Micro Belt, Credit Report, TRW, Google
JP Morgan Chase Bank, Phoenix, AZ January 2009- August 2013
Pre-Fund Analyst/Collection Representative
●Review critical documents for mortgage home loans form modifications
●Conventional and FHA loans, Origination Support for new loans
●Analyze HUD1 Settlement statements for quality assurance on final funding
●Negotiate, collect and resolve accounts in a high energy call center environment
●Review high balance commercial collection accounts, reviewed financials
Collect Corp (American Express Portfolio), Phoenix, AZ October 2007 – January 2009
Collection Representative
Making outbound and inbound calls on delinquent accounts
●Review moderate and high volume, commercial and private collection accounts
●Negotiate, collect and resolve accounts, review financials for eligibility for hardship
C B USA Inc., Hammond, IN November 2002 – September 2007
●Negotiate, collect and resolve accounts (students loans, credit cards, home and auto loans, business loans, medical insurance and 3rd party collections)
Software:
●People Soft, AS400,Genesis, Outlook, Microsoft Excel and Word, Windows
Education:
Cape Fear Community College, Willington, NC
Associates in Science and Business
Cape Fear OIC, Willington, NC
Diploma in Communications
John T. Hoggard High School, Willington, NC
High School Diploma
Contact this candidate