Customer Service Administrative Coordinator
Resume:
E D U C A T I O N
C O N T A C T
O B J E C T I V E
W O R K E X P E R I E N C E
L I LA PATIENT
S K I L L S
NORTHERN MICHIGAN UNIVERSITY
Bachelor of Science in Computer
Information Systems
December 2002
Administrative Management
Sales and Revenue Growth
Problem-Solving and Tech Savviness
Effective Communication
Time Management and Organization
Product Knowledge and Industry Awareness
************@*****.***
https://www.linkedin.com/in/lilapatient
1807 Elm Ave Marquette, MI 49855
ADMINISTRATIVE COORDINATOR
SOLUTIONS SPECIALIST
Range Telecommunications (September 2018 - September 2024) Verizon Wireless (October 2012 - April 2018)
Achieved and surpassed sales targets for net activations, renewals, accessories, handsets, and services.
Demonstrated in-depth knowledge of equipment functions and network capabilities.
Conducted rate package evaluations and offered solutions that benefited both the company and customers.
Fostered customer engagement and executed sales functions efficiently.
Expanded customer base through effective relationship management and targeted outreach for contract renewals and upselling opportunities.
Addressed and resolved customer issues to ensure high levels of satisfaction.
Processed orders and managed daily cash receipts with a strong attention to detail.
Maintained up-to-date knowledge of all store functions, products, services, and industry trends.
Participated in all relevant training and meetings to stay informed and skilled in sales and customer service.
Dedicated Administrative Coordinator with a Bachelor’s in Computer Information Systems and extensive experience in customer service, administrative duties, and technology solutions. Proven track record of enhancing workflow processes, improving customer satisfaction, and driving sales results. Seeking to leverage my expertise in a challenging new role.
Manage incoming calls, greet customers, and assist with inquiries to ensure a positive customer experience. Process payments, deposits, and handle billing with accuracy. Maintain filing systems and manage documentation effectively. Generate quotes and schedule service appointments to meet customer needs.
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