Patient Care Customer Service
Resume:
Fenielle Marcelin
**** ****** *** ******** ** ***03
************@*****.***
SKILLS
● Knowledge and functional use of Microsoft Office Suite, Excel & PowerPoint
● Superior interpersonal and customer service skills as they relate to patient care
● Proven ability to prioritize and handle multiple tasks in a patient care environment
● Strong leadership and influencing skills
● Medical Terminology
● EMR Knowledge Epic, Cerner
● Bilingual English/ French/Creole
EDUCATION
Metropolitan College, New York, NY
Associate Degree in Applied Science
DAISY II HOME CARE SERVICE INC., Brooklyn, NY
Nursing Assistant Certificate
UNIVERSITY HIGH SCHOOL, Brooklyn, NY
Touro College
Bachelor of social worker 2025
High School Diploma
start treatment recovery center Brooklyn, NY Medicaid service coordinator 04/23- 09/24
Ensures that a person centered planning process is used in delivering Medicaid Service Coordination and that the results are documented in the ISP.
• Develops, implements, and maintains the ISPs to address individual’s current wants and needs with periodic assessments, necessary revisions and updates, and mandatory biannual reviews.
• Schedules and conducts multi-disciplinary meetings and participates in initial, annual, semi- annual or as needed ISP meetings and maintains communication with family/advocate, residential staff, ACESS-VR counselors, day program providers, job coaches, respite programs and other service and care providers as applicable to individual’s ISP.
• Provides Medicaid Service Coordination services to eligible individuals as per Medicaid regulations and guidelines; including but not limited to intake, assessment, service planning, linkage, referral and follow-up.
• Conducts at least three face to face meetings with individual per calendar year (January – December). Additional face to face meetings will be conducted as necessary.
• Conducts at least one home visit in the individual’s residence within one year of the last home visit. Additional home visits will be conducted as necessary.
• Monitors the person’s health and safety needs and reports any unmet health or safety needs.
• Advocates on behalf of individuals to protect and uphold their rights and to ensure their living arrangements are safe.
• Maintains documents included in the individual’s Service Coordination Record, which substantiate a vendor’s monthly billing for federal and State audits in accordance with Agency and regulatory requirements.
• Provides assessment data, applications, and other records to linked or referred agencies when provided with appropriate consents to release.
WORK HISTORY
Maimonides Hospital Brooklyn NY,Senior Medical Secretary - Forum Staffing 01/22- 03/23
• Scheduled, rescheduled confirmed, and canceled patient appointments
• Coordinated care with referrals to other providers and/or scheduled outside services for patients
• Reviewed past due orders and scheduled appropriately
• Preauthorized radiology/cardiac testing through appropriate insurance if required
• Created and maintained charts, filed, faxed/mailed record requested by outside offices/patients
• Maintained and processed physician electronic orders and daily schedule NYU LANGONE MEDICAL CENTER, New York, NY 02/12-12/21 Senior Medical Secretary
• Patient contact daily
• Interact with patients gathering all information needed to process registration
• Provided reception assistance by greeting patients, answering calls, and seeing request for assistance are directed to proper individual
• Schedule appointments for visits and procedures
• Prepared daily schedule; Schedule follow up visits, when applicable
• Gathered all patient demographics, related data, and materials from patient and/or their representatives
• Obtained insurance information, take their picture, and ask them to use Patient Secure
• Verified demographic info and make necessary edits
• Follow up with patients, physician offices to gather missing data and materials to complete the intake process
• Scan all necessary documents - working directly with medical secretaries, PA’s, medical physicians in the adult reconstruction facility at Dermatology and photo therapy department NEW YORK EYE EAR, New York, NY 05/11-01/12 OPHTHALMOLOGY OFFICE Secretary Temp.
• Patient contact daily
• Interact with patients gathering all information needed to process registration
• Register patients and obtain required demographic and financial information
• Correspondence, typing application, track cases and pull files
• File patient charts in numeric order. Schedule/reschedule patient appointments
• Assisted doctor on preparing surgery documents
• Answered multiple phone lines; Faxing, Xeroxing and performing all clerical duties MERCY HOME, Brooklyn, NY Direct Care Professional
1/09-4/11
• Patient contact daily
• Interact with patients gathering all information needed to process registration
• Implement habilitation plans for participants by reviewing records, observing and providing feedback to improve participant’s skills
• Responsible for documentation of site and community-based activities
• Assist and support participants in developing and maintaining their independent functioning: This includes all areas of personal hygiene (toileting, hand washing, showering, tooth brushing, hair care, nail care, dressing and eating)
• Utilize all information in the Protective Oversights to provide needed support to other individuals
• Implement appropriate community-based activities for participants
• Train and support participants as they perform volunteer activities in the community to the satisfaction of staff at the community site
SUNY DOWNSTATE MEDICAL CENTER, Brooklyn, NY 8/08-12/08 Staff Assistant promed angency
• Register patients, interview patients and family members to obtain required demographic and financial information
• Interact with patients gathering all information needed to process registration
• Computerize the data to initiate patient charts and other related visit forms
• Secure referrals and/or authorizations for reimbursement from insurance companies
• Answer multiple phone lines and direct communication with physicians, nursing staff and other health care providers to facilitate effective coordination of services
• Get authorization on a daily basis from the PA and medical physicians
• Verify patient’s insurance eligibility for both commercial and Medicaid insurances EAST NEW YORK DIAGNOSTIC TREATMENT CENTER, Brooklyn, NY Temp. Clerical Associate – Front Desk RadiologyDepartment Promed Angency 09/07-07/08
• Perform all clerical tasks, Patient contact on a daily basis
• Interact with patients gathering all information needed to process registration
• Perform moderately difficult data entry and retrieval using computer
• Schedule and make appointments for X-Ray/mammograms
• Patient processing, recording, checking and maintaining records and filing information and preparing reports, answering telephone and perform all clerical duties
• Operate office machines, ie fax machine, printer
• Get authorization on a daily basis from all physicians
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