Customer Service Sales Representative

Trina Hoppe

Customer service and associate and sales representative experience

Altus, OK

**************@*****.***

+1-580-***-****

Ive got 20+ years of experience of customer service representative and sales representative store associate/ manager

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Royal Prestige-Des Moines, IA

March 2010 to July 2012

I handled all customer service positions..like answer phone...setting appointments rearranging bridal appointments. From other states to come to iowa to our bridal show. Dealt with people on a daily basis. Office work. Filing/scanning..etc. Made sure everything ran smoothly for me and team members. I also opened and closed and i worked weekends by myself..getting teams leads and up coming appointments ready for week to come. Did the books for the owner. Handled FINANCIAL aspects.

• Assisted customers with a warm and professional attitude

• Interacted with customers through live chat

• Booked appointments

• Managed customer accounts

• Wrote call center scripts

• Monitored claims and physician-related services

• Handled billing issues and order inquiries

• Operated the cash drawer

• Took inventory

• Assisted with technical support duties

• Handled emails, inbound calls, and outbound calls

• Kept records of customer complaints

• Assisted customers with questions

Line Cook/Dishwasher

Carlos O'Kelly's-Des Moines, IA

February 2005 to October 2006

I scheduled appointments..answered phone..cleaned office, prepared leads for team members for week ahead. Payroll for all team members. Assist owner in his request of me and the team members. Top sales representative i was for a year. Most sales.

Education

High school or equivalent in Computer Science

Southwestern Community College - Mount Pleasant, IA February 2001 to August 2002

High school or equivalent

Skills

• Microsoft Office (7 years)

• Customer Service (10+ years)

• Customer Care (9 years)

• Call Center (10+ years)

• Customer Support (10+ years)

• Outside Sales (10+ years)

• Account Management (4 years)

• Help Desk (10+ years)

• Business Development (8 years)

• Inside Sales (10+ years)

• Salesforce (10+ years)

• Sales Management (10+ years)

• Cash handling

• Active Directory (9 years)

• Technical Support (9 years)

• B2B Sales (4 years)

• Desktop Support (7 years)

• Live Chat (6 years)

• LAN (5 years)

• Project Management (3 years)

• Upselling (4 years)

• Desktop Support (9 years)

• Active Directory (6 years)

• Negotiation (9 years)

• Cold Calling (10+ years)

• CSR (10+ years)

• Retail sales

• Communication skills

• Bilingual

• Cashiering

• Cleaning

• Residential cleaning

• Commercial cleaning

• Care plans

• Senior care

• Home care

• Restaurant experience

• Leadership

• Supervising experience

• Sales

• POS

• Merchandising

Certifications and Licenses

Food Handler Certification

BLS Certification

Certified Medical Assistant

CPR Certification

First Aid Certification

CRC

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