Scrum Master

STEPHANIE IBE

Lanham, Maryland, *****

TEL: 202-***-****

Email/Linkedin: *********@*****.***

SUMMARY

Certified Scrum Master/DevOps Engineer/Linux System Engineer/System Administration experience for 6yrs (overall I.T experience is 7yrs). Involved with the planning and engineering for enterprise infrastructure using On-prem and Cloud technologies. Solution-driven Scrum Master with 6+ years of experience, Adept at fostering Agile practices with experience in Kanban, Scrum, and ITIL methodology with a proven track record of leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Experienced in Deploying/Monitoring applications on servers and optimizing DevOps pipelines. Served as a Manager in both small and large projects with Experience in Cloud computing and Cybersecurity. Excellent technical and interpersonal skills.

SOFTWARE & TOOLS

VMware ESXi, Linux (Red Hat) (Ubuntu), Splunk, Dynatrace, Windows Server 2012 R2, Nagios, Apache, Tomcat, PHP, MySQL, Gradle, Chef, Package managements such as yum, rpm, apt, GitHub, Github Actions, Jenkins, TeamCity, Jira, Jira at Scale, Azure Devops, New Relic, SharePoint, Remedy Ticketing System, AWS, Microsoft Azure, GCP, WordPress, Confluence, ServiceNow, Maven, Nexus, Artifactory, Slack, HP-Application Lifecycle Management (ALM), Prometheus and Grafana, Docker, Kubernetes, Docker UCP, Docker Swarm, BitBucket, Tenable.io, CloudFlare, DataDog, Terraform.

LANGUAGES

Shell Programming, Bash, Yaml, Javascript, Ruby, Python, Php, Powershell

TRAINING

Intense Linux/Unix Systems Administration training equivalent to 4 years college degree, And Linux Academy

CERTIFICATES

Linux Essentials

CompTIA Linux+ ce

CompTIA Security+ ce

AWS Competency Essentials

DevOps Essentials

Cyber Security Awareness

Certified Scrum Master (CSM)

Google Associate Cloud Engineer (In-progress)

CLEARANCE LIST

I am clearable (clean record)

CORE COMPETENCIES

Excellent verbal and written communication

Conflict management

Leadership

Facilitation

WORK/PROJECT EXPERIENCE

Technical Scrum Master (SAFe)

Deutsche Bank/DiSys February 2022 - Present

Led the scrum process across multiple self-contained teams ensuring minimal cross-functional impacts while driving project success. Facilitating Sprint planning, leading Daily Stand ups, Sprint backlog and product backlog refinements, Sprint retrospectives and Sprint reviews.

Experience with tracking work on Jira software and Azure devops. Creating Epics, Features, Bugs and User Stories as well as monitoring sprint reports.

Guide teams in leveraging ServiceNow for project management, incident management, change management, and asset tracking, which reduced resolution times and streamlined project workflows.

Led agile teams in the development and enhancement of ServiceNow solutions, delivering optimized workflows that aligned with ITIL and ITSM best practices.

Empower the team to self-organize by fostering open communication, facilitating collaborative decision-making and resolving conflicts constructively to enhance team autonomy and accountability.

Assisted team to integrate Github actions with ServiceNow to create normal change tickets to automate the process of logging and tracking changes as part of our CI/CD pipeline.

Improve the productivity of the sprint team by ensuring all technical/business needs are met, Infra migrations done, Releases scheduled, and deployments done.

Drove continuous process improvements in ServiceNow, identifying areas to automate and optimize, contributing to a 30% increase in team productivity and faster ticket resolution times.

Proactively remove impediments to team agility and guide the team on methods to escalate when needed to prevent challenges from becoming blockers especially on our GCP Migration.

Partner with the product owner to ensure the continuous refinement of the backlog, and that sprint goals are understood by the team.

Scrum Master (SAFe)/DevSecOps

HAPPY MONEY (Remote Contract) October 2021- February 2022

Facilitated all Scrum/Agile processes including sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

Overcame impediments and hurdles to enhance productivity within the team while providing necessary training to create a positive mindset for Agile methodologies.

Led agile team in deploying and enhancing ServiceNow solutions, aligning development with ITIL and ITSM frameworks, and achieving significant improvements in operational efficiency.

●Partnered with product owners to communicate delivery of work product from the scrum team and escalate key risks and issues impeding scrum team effectiveness.

●Spearheaded the integration of ServiceNow, aligning its capabilities with Agile workflows to streamline sprint planning, incident tracking and resource management across the team.

●Streamlined incident, change, and problem management workflows in ServiceNow, resulting in a 40% reduction in ticket resolution times and improved user satisfaction scores.

●Overseeing on-site and off-site teams of up to 7 professionals working on diverse IT projects as well as organizing our Scrum of Scrums meetings.

●Added to our CI/CD pipeline and DevOps environment, designing and structuring AWS Infrastructure.

●Deployed multiple AWS cloud resources using Terraform as IAC tool.

●Configured and integrated SAST and DAST Tools into our CI/CD Pipeline.

●Evaluate tools and technologies to improve Architecture & infrastructure.

Scrum Master/ DevOps

OPTORO, WASHINGTON DC (Contract) September 2020- September 2021

●Organized and facilitated overall Release and Sprint planning including daily stand-ups, reviews/demos and retrospective.

●Worked with scrum team, product owners and leadership to complete the sprint activities.

●Eliminated impediments and facilitated our team’s optimum performance.

●Scheduled Deployments of our In-house Applications on-premise and in the cloud (AWS) using tools like Gradle, Git, Jenkins and EKS

●Developed and maintained real-time dashboards within ServiceNow to track key Agile metrics, ensuring stakeholders had clear visibility into team performance and progress towards project goals

●Communicated our team’s status/progress via release/sprint Burndown charts, Story Acceptance rate, and defects to make sure stakeholders are aware of what is going on.

●Schedule backlog grooming meetings to refine product backlog items.

●Organize sprint retrospective meetings to gather the team's reflection on the process. Identify actions and next steps to improve the future sprints.

●Organized and planned the sprint release cycles with devops team/release managers.

●Kept the team focused on the sprint priorities, business values and protecting the team from over committing.

●Frequent follow ups and reminders to the team on updating rally tasks daily for more accurate reporting.

●Worked with product owners during sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.

PROSEC SOLUTIONS INC/ FREDDIE MAC

Scrum Master/ DevOps (Contract)

September 2019 – August 2020

●Led multiple Scrum teams in delivering a new online platform, Supporting IT applications and projects in the Single-Family Sourcing line of business.

Facilitated daily stand-ups, sprint planning, reviews, and retrospectives, fostering a culture of continuous improvement and innovation.

Collaborated with Product Owners and stakeholders to prioritize and refine the backlog, ensuring alignment with regulatory compliance and business objectives.

Developed custom ServiceNow workflows and scripts to automate complex processes and integrate with external systems, ensuring robust, scalable solutions tailored to business needs.

Conducted training sessions on Agile methodologies and best practices for cross-departmental teams, enhancing overall team performance and collaboration.

●Troubleshooting software application issues. Issues to be resolved required a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, and third-party products.

●Predict effects of configuration changes, identify application bottlenecks, and opportunities to optimize performance on-premise and on AWS.

●Understood business requirements; participated in requirements analysis; design applications based on system requirements and architecture, prototype, when necessary, develop, unit test and deploy the application using BDAT, Jenkins and Kubernetes.

●Contributed and participated in design and code reviews.

●Collaborated extensively with peers, Business Analysts, Operations Staff, and Department Managers to resolve issues while actively contributing to a growing knowledge base that improves the effectiveness of our team and the information available to system end-users.

●Administered IT Enterprise Incident Management tickets in ServiceNow including Prioritizing numerous issues of varying severity and working with our technical engineers like network and database engineers to ensure optimal application performance and response times.

●Worked closely with project and development teams transitioning production releases

●Experience with Monitoring and storing Log files with Splunk and Dynatrace.

●Application development, prototyping, modeling, and high-level technical consulting, contributing to the success of our AWS/Azure projects

PROSEC SOLUTIONS INC / DHS, WASHINGTON DC

Scrum Master/ DevOps Engineer (Contract)

April 2018 – August 2019

●Led Scrum team in the delivery of software projects, ensuring adherence to agile practices and principles.

●Collaborated with product owners and stakeholders to define project scope, objectives, and deliverables aligned with DHS priorities.

● Facilitated daily stand-ups, sprint planning, retrospectives, and backlog refinement sessions to promote team collaboration and continuous improvement.

●Trained and mentored team members on agile practices and DevOps tools, fostering a culture of collaboration and accountability

●Implemented CI/CD pipelines using tools like Jenkins, GitLab CI, and Azure DevOps, reducing deployment times by 80%.

●Enabled DevOps by moving code from Development/Testing to Staging and Production

●Experienced in Agile Software Development and Management methods and ability to excel within an "Agile" environment (i.e., user stories, iterative development, continuous integration, continuous delivery, shared ownership, test-driven development, etc.)

●Responsible for the set-up, maintenance, and ongoing development of cloud-based continuous build/ integration infrastructure. In this role, I was creating and maintaining fully automated CI/CD build and deployment processes for multiple Java/J2EE environments, writing/ maintaining build, and deployment scripts, and helping to improve agility and quality of software delivery, and with hands-on experience with RHEL and Centos.

●Hands-on experience with a Cloud-based environment, particularly Amazon Web Services (AWS) and IaC Tools like Ansible to provide a consistent CLI workflow and configuration.

●Exercised strong written and verbal communication skills through emails, Slack and SOP.

●Strong organizational skills and the ability to multitask; can set priorities and follow a timeline

●Conducted System Administration tasks, Installation, Upgrading, Patches, Migration, Configuration, Troubleshooting.

●Experience working with JIRA management tools, Crucible, and confluence page development.

USPS, Fair lakes VA/Brentwood DC

Scrum master/Change Manager/ Release Train Manager (Contract)

November 2017 – April 2018

Facilitated Agile practices within cross-functional teams, ensuring consistent delivery of high-quality software solutions for USPS logistics and mail delivery systems.

Led Sprint ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, to ensure timely delivery of user stories and meeting team objectives.

Collaborated with Product Owners to refine and prioritize the Product Backlog, aligning features with organizational goals to improve mail sorting efficiency and package tracking.

Coordinated with other Scrum Masters and stakeholders to manage inter-team dependencies, ensuring seamless integration across multiple Agile Release Trains (ARTs).

Utilized Jira and Confluence to track team progress, manage backlogs, and maintain transparency with stakeholders.

Created new policies and procedures for running reports and Updated Training procedures.

●Coordinating release planning cycles with DevOps Team

●Logging/tracking issues and resolutions for the ever-growing DevOps infrastructure and on Cloud (AWS).

●Managing resolutions for ever-changing releases and multiple Applications in PostalOne.

●Escalations to other teams as needed in efforts to troubleshoot problems or errors that occurred from code deployment from multiple environments via Slack

●Generated PostalOne Release Content Reports.

●Created MEPT CM Release Reports – Worked with a support team to make updates for releases, and submitted reports using Google Docs

●Migrated Projects from SVN to GIT.

●Ran Weekly Production Release and Change Request Reports – Created, sent report for peer review and final to MEPT management and verified update changes during the week.

●Adjusted change request on Service Now. In addition to sending updated emails and creating calendars for CAT and PreProd CR Releases.

●Set up a VPN client for team members, and install any additional applications needed to support the work.

●Worked with support teams on upcoming releases and items/requirements report needs.

●Worked on Change request ticket

●Understanding of Agile methodologies

●Leading, planning, and managing documentation projects for product releases.

●Helping Scrum masters across the company to customize JIRA for their requirements.

P.S.I, Arlington VA,

Linux System Engineer/ Windows Administrator (Internship)

12/2016 - 10/2017

●Supporting the Blood donor project, providing Applications Support and configuration for our End-Client.

●Hardening multiple servers and using software such as STIG viewer for increased security.

●Configuring networks for the Mobile Servers such as creating a fully qualified domain name, and static Ip addresses, etc.

●Installing and configuring the software on the mobile server.

●Using PXE Boot to re-image the mobile servers with the specifications of the current window, and software for our environment.

●Smoke testing our LifeTrack application for QA purposes to increase proficiency for the product.

●Participate in system design planning, review, and implementation of working groups.

●Participated in providing technology assessments in support of automation and technology migration initiatives.

●Recommended improvements: maintain/monitor production and non-production systems to ensure infrastructure performs at maximum efficiency.

●Provided support of our applications including escalation and system performance of production platforms, and resiliency.

●Developed and maintained plans to ensure a successful recovery, and resiliency of operating systems in the event of a disaster according to Disaster Recovery policy.

●Perform systems analysis and tuning to ensure optimal operating systems response for multi-user applications.

●Implement/maintain IT security guidelines.

●Used innovative methods and technologies to identify and solve problems related to performance, scalability, reliability, and availability.

●Automating operational processes using scripting languages.

●Developed, implemented, and continually improving the system and network monitoring and alerting capabilities and procedures.

●Written knowledge base documents to improve operations, SOP, and contribute to IT organization.

●Using Remedy ticketing tool and FogBugz to troubleshoot issues for our client sites and shareholders.

●Running patches on Oracle WebLogic to reduce software vulnerability.

●Troubleshooting LifeTrack application software issues for individual sites

●Securing Mobile Servers with Bitlocker security encryption.

●Set up cron and anacron for automated tasks within the servers.

●Supporting the Weblogic application running on Windows 2008 R2, 2012 R2, 2015 R2

●Using the command line on RHEL 5 for file Management, User Management, schedule Maintenance, and troubleshooting.

●Writing SOP’s on How to re-image, install, configure and run the LifeTrack software, etc... to teammates on SharePoint

●Design and deploy failover clustered Hyper-V environments.

●Along with VMWare, The client used HYPER-V for some Windows servers.

●Installed, Configured Citrix Xen Server and Windows 2008 Hyper-V R2 on Dell Hardware with ISCSI networks.

●Introduced the new login system for all the employees tuning the current process by decreasing the number of steps in the authentication process to half and improving the performance by 60%

●Configuring multiple authentication schemes like Forms, SSL Certificate Token based authentication, and Integrated Windows Authentication (IWA)

EDUCATION

College Education/Degree:

●Delta State University, NG (MD) 2015

●Linux Academy Trainings/ Certifications 2016

●Certified Scrum Master (CSM) 2021

●CompTIA Linux+ ce 2024

●CompTIA Security+ ce 2024

●Certified Agile Coach (ICP-ACC) (In-progress) 2024

●Google Associate Cloud Engineer (In-progress) 2024

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