Office Manager Customer Service
Resume:
Pamela Jones
Chester, VA
*********@*****.***
Willing to relocate to: Chesterfield, VA - Chester, VA - Glen Allen, VA Authorized to work in the US for any employer
Work Experience
Administrative Assistant
KEYS Academy - Culpeper, VA
January 2020 to Present
Responsibilities
• Assist School Director with admin tasks
• Maintain staff & student files
• General daily administrative duties
• Liaison between parents and director
• Administers medication to students
• Timesheets for payroll
Office Manager
Prince William Academy - Woodbridge, VA
May 2018 to January 2020
Responsibilities
• Meeting/greeting Families/students
• General office duties
• Maintaining Personnel Files/Trainings
• Timesheets(payroll)
• School nurse duties
• Order office supplies
Office Manager
FamilyInsight - Manassas, VA
July 2016 to April 2018
Responsibilities
• Meeting/Greeting Clients
• Maintaining efficient operation of office in the absence of the Site Director
• Answering phone, filing, faxing
• Maintaining all New Hire files and training
• Staff Billing
• Insurance Authorizations
Residential Counselor II
RRCS - Culpeper, VA
April 2014 to March 2016
Responsibilities
• Direct Care
• Medication Administration
• Escort to Appointments
• Daily resident progress notes
Office Manager
In-Home Support Services, Inc - Culpeper, VA
September 2006 to October 2013
Responsibilities
• Maintained office staff in the absence of the Executive Director, interviewing, hiring, new hire orientation, bank deposits, mail log in, filing, typing, field staff schedules, customer service, & answering the phone, payroll timesheets
Skills Used-
Customer Service
Computer input
Typing
Day to Day management of staff
Client Care
Customer Service Representative
Geico - Virginia Beach, VA
March 2003 to December 2005
Responsibilities
• Customer Service
• Coverage Counseling
• Process policy changes
• Accept payments
• Skills Used
• Typing
• Computer input
Rental Coordinator
VA Bch Community Development Corp - Virginia Beach, VA September 1998 to September 2002
Responsibilities
• Processed Rental Applications
• Showing vacant units
• Lease processing/signing
• Daily typing, filing, & faxing
• Preparing Default Notices & Unlawful detainers
• Supervising resident evictions
• Skills Used
• Computer input
• Answering multi-phone lines
• Customer service
Leasing Consultant/Assistant Property Manager
Pipers Landing Apartments - Virginia Beach, VA
January 1995 to September 1998
Responsibilities
• General office duties
• Showing Apartments
• Processing Applications
• Posting Payments
• Managing Property in the absence of the Property Manager
• Lease Renewals/recertification
Education
High school or equivalent
High school diploma or GED
Skills
• Scheduling
• Billing
• Payroll
• Accounts Payable
• Data Entry
• Receptionist
• Microsoft Excel
• Typing
• Multi-line phone systems
• Property management
• Office manager experience
• Home care
• Hospice care
• Filing
• Customer Service
• Medical Office Experience
• Microsoft Office
• Administrative experience
• Employee Orientation
• Medication Administration
• Care plans
• Schedule management
• Human resources
• Supervising experience
• Property management
• Fair Housing regulations
• Customer service
• Supervising experience
• Typing
• Front desk
• Personal assistant experience
• Payroll
• Office management
• Human resources
• Interviewing
• HIPAA
• Schedule management
• Medical office management
• QuickBooks
• Records Management
• Medical Records
Military Service
Branch: US Army
Service Country: United States
Rank: E-3
April 1992 to December 1994
Certifications and Licenses
CPR/First Aid Trainer
November 2021 to November 2026
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Caregiver fit — Proficient
May 2023
Measures the traits that are important for successful caregivers Full results: Proficient
Home health aide skills — Proficient
November 2022
Providing care to patients in a home setting
Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Notary
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