Service Representative Customer

SHERNETTA DIAL

**************@*****.***

Professional Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Work History

QUALITY AUDITOR KAMTEK MAGNA

Jun 2022 – Current Birmingham, Al

Audited products submitted to quality team to determine final acceptance and verify resolutions of previously identified cosmetic, safety and operational defects. Inspected production with scheduled and unscheduled reviews to help identify and eliminate manufacturing issues. Prepared reports and communicated verbally to help responsible parties understand and correct issues. Conducted client site audits to present overall quality systems and procedures and handle audit responses. Communicated with clients on compliance issues and corrective action surrounding audits. Calibrated instruments to match required tolerances and achieve consistent, reliable results. Sampled and tested products based on item type, quality grading requirements and regulatory standards. Tracked and reported inspection results for raw materials to notify management of substandard input. RECRUITER (REMOTE) EARENFROE

Jan 2021 – Jun 2022

Identified top talent and managed candidates throughout hiring process, from initial contact through offer acceptance. Built and sustained quality, diverse pipeline of high-potential leadership and highly complex candidates for future opportunities. Facilitated completion and compliance of new hires with onboarding documents. Collaborated with management to develop and implement personnel policies and procedures. Interviewed job applications, obtaining information on training, work history and job skills.

CUSTOMER SER. REP. REGIONS BANK

May 2018 – Dec 2021 Homewood, AL

Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Answered inbound calls to greet and assist customers with various needs and questions. Relayed new and relevant information to customers and followed up on promises. Team leader INOAC USA

January 2014– June 2018 Bessemer, Al

Led a team of 10 sales representatives to exceed monthly targets by 20% Developed and implemented training programs that resulted in a 15% improvement in team productivity Conducted regular performance reviews and provided constructive feedback to team members Effectively delegated tasks to team members based on individual strengths and skills Fostered a positive and collaborative work environment, promoting open communication and teamwork. EDUCATION

High School Diploma Jess High School, Bessemer August 1995 – May 1999 Associated in Business Management Lawson State Community College, Birmingham Al August 2000 – May 2003

Participated in an internship at a local marketing agency, where I gained hands-on experience in market research, campaign development, and client communication. Applied classroom knowledge to real- world business situations, honing my ability to analyze market trends and develop effective marketing strategies.