Data Entry Customer Service
Resume:
Nazlene Baksh
Bookkeeper / AR / AP / Payroll
*****************@***********.***
Willing to relocate: Anywhere
Work Experience
Administrator
Dominion Warehousing and Distribution - Etobicoke, ON June 2016 to Present
Various
Office Administrator
Baksh Bros Cartage Inc - Scarborough, ON
January 2015 to Present
Responsibilities
Office duties
Bookkeeper
Roca Surfacing - Sexsmith, AB
May 2015 to September 2015
Responsibilities
Invoicing - data entry
• A/R & A/P
• Payroll - Bi-weekly
• ROE's and T4's
• Other duties as assigned
Bookkeeper
Northern Doors - Grande Prairie, AB
January 2015 to April 2015
Responsibilities
Invoicing - data entry
• A/R & A/P
• Payroll - Bi-weekly
• Submitted GST to CRA quarterly
• Payroll remittances to CRA monthly
• New employee orientation package with some safety checks
• Quarterly remittances to WCB Alberta and B.C.
• ROE's and T4's
• Other duties as assigned
Office Administrator / AR / AP / Payroll
Dynomite Environmental Contracting Ltd
2013 to 2014
Invoicing - data entry
• A/R & A/P
• Payroll - Bi-weekly
• Submitted GST to CRA quarterly
• Payroll remittances to CRA monthly
• New employee orientation package with some safety checks
• Quarterly remittances to WCB Alberta and B.C.
• ROE's and T4's
• Other duties as assigned
Account Receivable / Invoicing / Relief Receptionist Westbury National
2012 to 2013
Invoicing - data entry, formatting
• Maintaining customer accounts in the database
• Maintaining GST & PST exemption lists
• Distribution of various internal tracking lists
• Execute inventory searches
• Order office supplies, stationary, and business cards
• Maintain database of internal contact phone lists
• Provide daily reception duties and general corporate administrative requirements as necessary
• Gathering and distributing equipment invoices for the various departments
• Perform other administrative duties as may be required from time to time Senior Account Processing Officer
CIBC - Toronto, ON
2011 to 2012
Daily Debit / Short Reports.
• Processing daily Account closure (Includes response on emails regarding account closure/re-opening, account re-open)
• Processed daily Advance AMF checking
• Prioritizes and schedules transaction processing, working within the accepted industry time frames
• Monitors the incoming document queue to ensure processing according to CIBC 's service Standards
• Month end Advance review and payout
• Weekly Data Integrity reports
• Check and process IA departures.
• Processing GIC purchases, RRSP renewals and brokers purchases to meet all deadlines
• PCHA accounts on FBS.
• Duties as assigned including SRM requests
Administration Officer
B2B Trust - Toronto, ON
2011 to 2011
Researches, prepares, processes, balances, reconciles, and ensures quality routine transactions are met at all times
• Processing GIC purchases, RRSP renewals and brokers purchases to meet all deadlines
• Helped with the training of new employees
• Prioritizes and schedules transaction processing, working within the accepted industry time frames
• Monitors the incoming document queue to ensure processing according to B2B Trust's service Standards
• Administers and processes product specific financial or non-financial transactions, according to B2B Trust's standards, policies, and procedures
• Analyses, documents, and accurately executes routine self-directed mutual fund transactions using various computer systems, within set parameters and timelines
• Ensures that set standards for processing, client service, documentation and execution of routine transactions are met at all times
Administration Officer / Information Analyst
Canadian Depository for Securities (CDS) - Toronto, ON 2007 to 2010
Researched, analyzed, reported and managed all information regarding Corporate Actions and Entitlements payments and Eligibility of all Securities held at the Depository to CDS Participants/ subscriber for financial evaluation and appropriate action
• Coordinated and maintained effective and cordial relationship with Issuers, Transfer/Paying Agents, and are accountable for effectively managing the timely, accurate reporting of information, on dividends/interest/principal reduction/other distribution/maturity, to CDS participants/subscribers.
• Created, updated and confirmed event files in NCS/INFOBANK for timely, accurate, reporting, processing and finalization of each entitlement distributions
• Analyzed all information pertaining to entitlement distribution events, initiated and established project files for reporting pertinent information externally to CDS participants and subscribers and internally to various support departments
• Interacted with Issuers, Transfer/Paying Agents, and Depository Trust for New York (DTCC) to confirm and verify payment details of entitlement distributions
• Created, updated and confirmed payment events in the NCS system that produces accurate and timely reporting, processing and finalization of each entitlement distribution project file
• Summarized and prepared entitlement bulletins detailing all relevant notification of the entitlement distributions and highlighting any tax information for dissemination within the established service level standard
• Responded on a timely basis to external and internal customer inquiries regarding entitlement notifications and provided clarifications in a tactful, courteous and professional manner, ensuring customer satisfaction
• Ensured all problems and discrepancies were resolved immediately and escalation of more complex issues to management for immediate action
Building Codes Exam Co-ordinator
Colleges of Ontario Network
2005 to 2006
Booked Proctors to invigilate the exams for Ministry of Municipal Affairs & Housing. (MMAH) and various exam sites throughout Ontario (Ontario Building Codes Exams)
• Ensured marking, grading and results procedures and responsibilities assigned to the post are carried out accurately and effectively, according to standard. Relationship Support Specialist
HSBC Bank Canada - Toronto, ON
2001 to 2003
Provided administrative support to the Operations Manager and Trust Advisory Specialist
• Processed time sensitive customer trust fund transferrals to allow for same day service
• Maintained the entire filing and invoice system for customer files for Toronto and Vancouver Researcher / Data Processing
Ministry of Community and Social Services
2000 to 2001
Researched and processed applications for the Adoption Disclosure Unit.
• Resolved customer inquiries in a confidential manner using diplomacy and tact.
• Verified 100% accuracy of all adoption application by researching applications and confirming matches.
Education
Diploma in Computerized Accounting
Maple Leaf College - Toronto, ON
2007 to 2007
Certificate in Canadian Payroll
Herzing Career College - Toronto, ON
1996 to 1998
Skills
Microsoft Office (10+ years)
Additional Information
HIGHLIGHTS OF QUALIFICATIONS:
• Diploma in Computerized Accounting with over 15 + years experience in Administrative and Customer Service roles in a variety of different industries
• Highly proficient with database, word processing and spreadsheets
• Canadian Securities Certificate (CSC) and Canadian Payroll Certificate (CPA)
• Solid organizational skills achieved through multi-tasking and prioritizing assignments
• A supportive, committed and responsible team player with strong analytical and problem solving skills acquired through years of delivering solid customer service and coordinating projects.
• Builds and maintains exceptional working relationships with all levels of staff and clients
• An effective communicator with excellent time management COMPUTER SKILLS
MS Office Elementary Accounting Financial Accounting Personal Taxation Project CPA - Canadian Payroll Association Simply Accounting QuickBooks Pro ACCPAC
ACCPAC General Ledger ACCPAC Accounts Receivable ACCPAC Accounts Payable Business & Corporation Taxation ACCPAC Canadian Payroll
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