General Manager Customer Service
Resume:
Carl Austin
Lindsay, OK
***********@*****.***
Professional Summary
A well -qualified Multi Unit Leader with 20 years’ experience with developing numerous General Manager, Assistants mangers and crew though my career. During this time, I have acquired many talents with working hand and hand with my all my teams at each location. I have also had the opportunity to assist with the opening of restaurants from the start of acquiring the land all to way to opening day. I have also learned what TEAM stands for; Together Everyone Achieves More!
The restaurant industry is one of the most challenging of all industries in the business sector. You must train yourself to be proficient in back-office programs, P & L formats, training programs, facility needs, menu items and build cards and most importantly hiring the right fit for your business. Ability to adjust and adapt to different opportunities in your career is the key to growth.
Areas of Expertise/Skills
Leadership
This is a skill that you learn every day when it comes to people you are leading and training. Leadership is a skill that you will develop over time. If you assist your teams to strive to be the best, you will accomplish your goal as a leader. Leaders teach other managers to be better leaders to accomplish their goal also. It is about them, not you!
Profit and Loss (P&L)
This is a skill that comes natural to me. I had the opportunity to learn how a P & L works at an early in my management career. I enjoy teaching my unit leaders to be the best at understanding this financial report and make great profits.
District Management
This is a skill you must work on daily to be the best support for your teams. Time management plays a big part for their success in any industry. Your goal as a district manager is to teach all your management teams to develop a daily routine and style to assist all employees to be successful at their position with the company. Sharing your knowledge is the only way to develop to successful team and business. Communication is the key and customer service are #1!
Experience
Love’s Travel Stops December 2023-September 2024
Entered the management training program on 12/3/2023.
I have been promoted to the Restaurant General manager at the Wynnewood, Oklahoma location overseeing Subway and Godfather’s Pizza on 1/1/2024.
Primrose Oil Company May 2023- November 2023
Independent Contractor
Identify businesses in the area that you are working and prepare a proposal to present to the owner or manager.
Complete a demonstration of product.
Continue the conversation and build a relationship with the customer.
Then work to close the sale.
Burger King-Switchgrass Management LLC May 2019-April 2023
District Manager
Oversee 5 to 11 restaurants at a time, during my tenure with the company.
Closely collaborated with 5-7 GMs to increase sales by hiring and training crew to be the best at customer service and food preparation.
Hiring all management staff for each location. Decreased turnover by 20% over a 4-year period.
Analyzed historical data to forecast unique weekly labor projections for 5-11 restaurants.
I was responsible for all bi-weekly payrolls reviews to insure all pay checks where correct.
I was responsible for all weekly sales and monthly sales reports to submit to corporate.
Prepare all Profit and Loss statements each month to corporate for each location.
Taco Bueno April 2017-May 2019
Area Director
Oversee 6 restaurants in Oklahoma and Texas
Closely collaborated with 6 GMs to increase sales by hiring and training crew to be the best at customer service and food preparation.
Hiring all management staff for each location. Decreased turnover of GM’s by from 35% to 10% in 2 years.
Analyzed historical data to forecast unique weekly labor projections for 6 restaurants.
Prepared all food and paper inventories to be sent to corporate office. (GMs would do inventories and email to me for verification)
Do weekly audits and execution shops on each restaurant and send them to the corporate office.
Review schedules for each restaurant to ensure that each restaurant was scheduled to budget.
Orion Food Systems LLC October 2016-April 2017
District Manager
Responsible for franchise development in Oklahoma, Kansas, Missouri, and Nebraska
Make appointments with cold called customer to discuss the advantages of co-branding with Orion Foods (Hot Stuff Pizza) to increase sales, profits, and traffic to their business. Present a menu and cost of sales breakdown with gross profit and daily projected sales.
I was responsible for 2 Franchise Business Consultants. I would perform ride along with each FBC once a month to each C-Store and the FBC were following procedures. I also would do audits on each of the location and discuss any inconsistencies of the franchise agreement without the FBC.
US Foods-Oklahoma City Division January 2015-October2016
Product Specialist for Equipment, Smallwares and Disposables
Conduct training classes to educate the Territory Managers to enhance their selling techniques.
Make appointments with each TM to assist them with sales presentation of product.
Meet with new customers and existing customers to discuss upgrades and new equipment and smallware needs.
Product specialists would also handle all coffee sales and coordinate equipment installs.
Assist with all food and equipment shows.
Champs Chicken-Pro Food Systems March 2011-September 2014
Territory Manager
Oversee grocery stores and convenience stores on all Champs product procedures and equipment.
Open new location in the Oklahoma and Kansas market
Consult with all accounts on ways to increase profits and training needs.
Perform equipment start-up on all BKI fryers, food cases, breading tables, and rotisserie ovens.
Create promotions and ads to assist the operation with sales building opportunities.
Analyze monthly sales numbers and product usage to ensure sales projection are beginning obtained and all accounts are complying, per license and franchise agreement.
Performed visit audits 2 times a month and performed follow-up training at any location to ensure that all location is serving a consistent product in my area.
Whataburger Restaurants LP March 2010-March 2011
Completed the six-week training program on 5/13/2010.
Promoted to Manager on 5/17/2010.
Acting GM of the Midwest City location until 8/26/2010
Reassigned to the Moore location 10/27/2010.
Opened the Norman location and completed review board for promotion.
Final position was General Manager of the Whataburger in Ardmore, OK.
Kalchem International (Lindsay) Sales Manager January 2009-March 2010
Sales, receiving, shipping, billing, and payment posting of all products.
Assisted the President with organization of warehouse and system & controls.
Sonic Drive-In Lindsay, Oklahoma June 2008- December 2008
Opening manager for this location for 6 months
Opened and ran the day shift until 3 pm
Preformed food orders for weekly deliver
Preform all daily admin duties
Lewis Manufacturing February 2006- June 2008
Shop hand and welder
Perry Management Group, LLC December 2006-December 2008
Consultant
Assisted President and CEO in all aspects of the business.
Evaluated management staff at the unit level and corporate level.
Analyzed P & L statements and executed cost saving solutions.
Consulted with a restaurant group in Atlanta on 6 Sonic Drive-ins
Assisted taking drive-ins to positive comp sales in 6 months.
Hired new management staff to improve brand awareness.
Average Mystery Shops scores above 90%
Assisted in the development of a franchisee in Alabama.
Sonic Restaurants Inc. (SRI) Little Rock, Arkansas April 1999-Januray 2006
Supervising Partner/ Managing Partner
Responsible for 5-7 Drive-ins with annual sales of 6 million.
Positive sales increase 3 years in a row.
Top 10 in the companies Mystery Shops for 2 years.
Positive profit increase for 2 years.
Little Rock Co-op Board of Directors 2004-2005
Regional Team Player of the Year 2002
Newcomer of the Year 2000
Certification
ServSafe – expires 11/23/2027
ServSafe Proctor – expires 10/4/2024
Dale Carnegie Training Class 1992
HR Training with SRI (Sonic) 4 times a year. (These were required for all working partners and supervising partners every 15 months)
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