Customer Service Agent
Resume:
Vivian M. Hamilton
Customer Service Agent
Rochester, NY, 14621
***********@*****.***
EXPERIENCE
The Hurlburt Nursing Home- Receptionist
September 2019- Current
Greet guests as they arrive.
• Answer phone calls and emails from clients.
• Maintain calendars for the office and your coworkers.
• File important documents and keep them well organized.
• Perform any other clerical duties necessary to keep the office running.
Maximus/ Spectrum/ Sutherland Global Services, Rochester, NY — Customer Service Agent
SEPTEMBER 2015 - 2019
Maximus:
●Take high volume calls, both inbound and outbound. Access, read and interpret data on MAXIMUS and State processing systems.
●Respond and make best effort to resolve all caller inquiries and needs, while maintaining confidentiality and privacy requests, and providing general program information.
●Attend meetings, new hire and State processing trainings as requested and maintain up-to-date knowledge of all programs and systems, as well as current policies and procedures.
●Performs other duties as may be assigned by management.
Sutherland Global Services:
●Performing excellent customer service by building great rapport.
●Ability to navigate through the proper computer programming and leaving concise and detailed notes.
●Strong data entry skills and telephone communication.
Spectrum:
●Video repair agent.
●Helped customers troubleshoot equipment.
●Assisted with billing, and general company information.
Company Wal-Mart/ Rite-Aid/ Dots Clothing Store, Rochester, NY — Sales Associate/ Cashier/ Assistant Manager
August 2010 - March 2015
Walmart:
●Handled large monetary transactions in a fast paced environment and still maintained excellent quality service. (Received Employee of the Month honor)
●Managed customer relationships by performing the full range of customer service functions. (Offered management position)
●Used common courtesy and discretion while performing all duties
●Routinely asked to assist during overflows. (Black Friday, Christmas Eve, The first week of each month)
Rite-Aid:
●Responsible for handling monetary transactions.
●Performing excellent customer service and assisting.
●Maintaining organization and cleanliness of the store.
●Stocking merchandise in its correct position.
●Key holder responsible for opening and closing operations as scheduled.
Dots Clothing Store:
●Key Holding Manager on Duty, responsible for opening and closing store.
●Performed cashier/customer service responsibilities.
●Organized, stocked, and managed merchandise.
●Assisted customers and clientele to ensure great customer experience.
EDUCATION
Monroe Community College, Rochester, NY — Associate degree in Liberal Arts anticipated May 2021.
Lake Region High School, Lakeland, Fl — High School Diploma, graduated with honors, June 2011
References Furnished Upon Request
Summary of qualifications
●8 years experience working in retail environments.
●3 years experience working in call center environments
●Detailed oriented with the ability to multitask.
●Excellent decision making and problem solving skills to effectively handle high volume customer service functions
●Able to perform and deliver solid results in high pressure and team work environments.
●Excels in leadership roles and management of people.
Contact this candidate