Customer Service Tech

Raul Chavez Jr

Proficient in utilizing [specific software or tools] to streamline processes and improve efficiency. Proven ability to build strong relationships with stakeholders and foster a collaborative work environment.

Exceptional interpersonal skills, enabling effective communication and teamwork across all levels. Expertise in [software/skills], demonstrating a comprehensive understanding of industry best practices.

Highly motivated and results-oriented, consistently exceeding expectations and driving team performance.

Dedicated to providing exceptional customer service and ensuring client satisfaction. Strong time management skills, effectively prioritizing tasks and meeting deadlines. Extensive experience in managing vendor relationships, ensuring quality and cost-effectiveness. Proven ability to motivate and inspire teams to achieve ambitious goals. Demonstrated success in building and maintaining positive relationships with clients and vendors. 737-***-**** **************@*****.***

WORK EXPERIENCE

Wilson AC and Appliance — Service Tech

01/2005 to 10/2006, Dripping Springs Tx

Successfully diagnosed and repaired a variety of HVAC systems, including furnaces, air conditioners, and heat pumps.

Efficiently installed and repaired appliances such as refrigerators, ovens, dishwashers, and washing machines.

Provided exceptional customer service by listening to customer concerns, explaining repair procedures clearly, and ensuring customer satisfaction.

Collaborated with team members to effectively resolve complex technical issues and ensure timely completion of projects.

Maintained a clean and organized work area, adhering to safety protocols and company policies. Utilized technical knowledge and problem-solving skills to identify and resolve a wide range of issues related to HVAC systems and appliances.

Completed tasks efficiently and effectively, consistently meeting deadlines and exceeding expectations. Mission Restaurant supply — Install/ Service Tech

10/2006 to 09/2010, Austin Tx

Installed and serviced a wide range of restaurant equipment, ensuring optimal functionality and customer satisfaction.

Troubleshooted and repaired equipment issues efficiently, minimizing downtime and maximizing operational efficiency.

Maintained customer satisfaction by providing timely and efficient service, addressing concerns promptly, and building strong relationships.

Adhered to strict safety protocols and procedures, ensuring a safe working environment for myself and others.

Collaborated effectively with team members on projects, sharing expertise and working together to achieve common goals.

Provided timely and efficient service to clients, exceeding expectations and fostering customer loyalty. Demonstrated strong technical skills and knowledge in the installation, servicing, and repair of restaurant equipment.

Maintained a clean and organized work area, ensuring a safe and efficient workspace. Followed instructions meticulously and completed tasks efficiently, meeting deadlines and exceeding expectations.

Worked independently and as part of a team, demonstrating adaptability and strong interpersonal skills. Aron’s Heating And Air — Service Tech

01/2011 to 06/2012, Austin Tx

Troubleshooted a wide range of HVAC system issues, accurately diagnosing problems and implementing effective solutions.

Performed preventative maintenance on HVAC units to ensure optimal performance and extend equipment lifespan.

Successfully installed and repaired various HVAC units, including furnaces, air conditioners, and heat pumps.

Provided exceptional customer service by demonstrating professionalism, patience, and clear communication.

Collaborated effectively with team members to complete projects efficiently and ensure customer satisfaction.

Maintained a clean and organized work area, adhering to safety regulations and best practices. Completed work orders accurately and timely, ensuring proper documentation and customer communication.

Demonstrated strong communication skills by effectively explaining technical information to customers and colleagues.

Adhered to company policies and procedures, maintaining a high level of professionalism and work ethic. Restaurant Repair Company — Service Tech

08/2013 to 01/2015, San Antonio Tx

Troubleshooted complex equipment issues in a timely and efficient manner, ensuring minimal downtime for restaurant operations.

Maintained high levels of customer satisfaction by providing prompt and professional service, resolving issues quickly and effectively.

Performed preventative maintenance on a variety of restaurant equipment, extending its lifespan and reducing the risk of costly breakdowns.

Successfully installed and repaired a wide range of restaurant equipment, demonstrating a strong understanding of technical specifications and safety protocols. Collaborated effectively with team members to address complex service issues and ensure seamless project completion.

Adhered to all safety protocols and industry standards, creating a safe working environment for myself and others.

Provided technical expertise and guidance to customers, resolving their queries and ensuring their understanding of equipment maintenance and operation. Ensured timely service completion, meeting deadlines and exceeding customer expectations. Utilized specialized tools and equipment proficiently to diagnose, repair, and install restaurant equipment. Delivered efficient and reliable service to restaurants, building strong relationships with customers and maintaining a positive reputation for the company. EDUCATION

Capital City trade And Tech — Universal Refrigeration Johnston High School — High School Diploma

01/2014 to 01/2015

I have worked with a handful of companies, such as Mission Restaurant repair, Legacy air, Rucker Restaurant LLC, Wilson’s AC and appliance, Restaurant Repair Company to name a few. Crosstrained to work on Split systems, Package Units, walk in coolers, walk in freezers, upright coolers, low boys, Convection ovens, fryers, ranges, flattop griddles. Many of the restaurants serviced suck as Jack in the box, Burger King, chipotle, chillis, Magianos, Panda Express, Experienced in servicing a wide range of commercial refrigeration and kitchen equipment, including split systems, package units, walk-in coolers, walk-in freezers, upright coolers, low boys, convection ovens, fryers, ranges, and flattop griddles.

Proven ability to diagnose and repair complex issues with commercial HVAC systems, ensuring optimal performance and minimizing downtime.

Demonstrated proficiency in handling various types of equipment and components used in commercial kitchens, ensuring efficient and effective troubleshooting and repair. Successfully maintained and repaired HVAC systems for prominent restaurant chains such as Jack in the Box, Burger King, Chipotle, Chili's, Maggiano's, Panda Express, and others. Acquired extensive experience in handling service requests, scheduling appointments, and coordinating with customers and suppliers.

Developed strong customer service skills, effectively communicating with clients to understand their needs and address their concerns.

Maintained a high level of professionalism and technical expertise, adhering to industry standards and safety protocols.

Proactively identified potential issues and implemented preventative maintenance measures to minimize equipment breakdowns and maximize system longevity. Possess a strong understanding of HVAC principles, electrical systems, and refrigeration mechanics. Collaborated effectively with other technicians and service providers to ensure seamless operation and efficient resolution of technical challenges.

08/1989 to 06/1992

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