Quality Assurance Specialist
Resume:
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*****.*******@*****.***
REINA SCHUMANN
INSURANCE ADJUSTER
Q&A Specialist
PROFESSIONAL SUMMARY
My objective is to serve the community and I enjoy solving problems or finding solutions for difficult tasks. I’m honest, loyal, dedicated to my work. I will research and work hard to find the solution to solve any problem I encounter. I’m self motivated and work at a productive pace. I enjoy speaking with people and helping them solve problems without prejudice. I’m quick about learning new things. My work ethics are honest, trustworthy and fair. I’m looking for a job that allows me to work from home fully remote. I’m self disciplined and highly motivated and I have a dedicated space in my home with 2 screen monitors and a laptop.I have worked CAT storms fully remote. I'm a team player and quick to learn new procedures and guidelines. My goal is to develop and implement innovative quality assurance strategies utilizing advanced technology to streamline claim review processes and enhance overall efficiencyThank you for taking the time to review my resume! I hope you will consider me for the position.
EMPLOYMENT HISTORY
JUL 2023 - PRESENT
Quality Assurance Specialist, Allcat, Boerne, TX
My most recent job is with Allcat as a Quality Assurance Specialist. I review claims for 2 different carriers with Allca USAA and Nationwide. My start date with Allcat was June of 2023. I worked 3 days right now remotely the other 2 days I commuted over 2 hours each day. I’m currently looking for a full time remote job.
I worked on 25-40 files a day. I use team chats, emails, and ring central to communicate with other employees or Field Adjusters. My job consists of working daily to review claims in my queue and to make sure they meet the carrier’s guidelines. I review the file by researching the photos, GLR, priors, sketches, variation reports, and make sure all reports are uploaded including priors. My files range anywhere between
$0-$180K range. I’m given mostly claims that consist of roofs but also interiors because of my background experience in construction. I’m able to identify hail or wind damages to the roof, soft metals, fencing, contents, or other structures. I upload prior claims in Xactanalysis then I’m able to discern when there appears to be overlapping damages from prior claims. After reviewing the file if all is according to guidelines I Approved the file by uploading the fee bill first through Claims Assist and then approve the required documents through Xactanalysis. If the file needs revisions I send it back to the Field Adjuster for revisions. If further revisions are needed I send the file to be internally collaborated. My job includes speaking with the Field Adjusters following up with them through phone calls and emails on the revisions or assisting them in revising their estimate, GLR, sketch, and other reports. I also speak with other team members from different departments to gather pertinent information. My turnaround time per file 1-2 days depending on the response from the IA. JULY 2017 - DEC 2022
Airbnb Superhost/Owner, The Quail Haus, Fredericksburg, TX
• Airbnb Superhost/Owner for 7 years
• Super Host status. I designed a detached double garage and morphed it into an amazing farmhouse style with a private courtyard.I interior decorated it and designed my own portfolio for advertisement. I hired a professional photographer to capture the ambience of my quaint little farmhouse. I solely owned and operated my B&B. I also designed the interior and also the zero landscaped courtyard and maintained it. I had a great reputation for communicating with my customers allowing me to maintain Superhost status. My customers knew my goal was to allow them to have an amazing, fun, and relaxing experience. I had continuously had repeat customers. JAN 1994 - DECEMBER 2022
Construction business/Owner, Schumann Construction, 440 Schumann Lake Rd. Stonewall, TX 78671 & owned second location 82 Quail Run Dr. Fredericksburg, TX. 78624 My husband and I solely owned and operated a construction business for many years and I continued to run the business after he passed aways in 2015.We worked on Custom designs residential and Commercial and homes, turn key and remodels both commercially and residential homes, commercial building new and remodel, Building in Fredericksburg and Stonewall from ground up JellyStone RV Park, Inside Gallery, Becker Vineyards, Pedernales Cellars, Baron’s Creek, Andruci’s Winery, Kowert Real Estate, Rose Hill Manor, Wildseed Farms, and many more multi-million dollar commercial projects working as project manager for construction, held liability and worker’s comp insurance, Bookkeeping, payroll, invoicing 1099 forms, inventory, taxes, invoice, estimate, carpentry, roofer, measured roofs, tear off and install clay tile, concrete tile, shaker style, parapet, standing seam, snap lock, rake trim, drip edge, felt, z-bar, ridge cap, vents, flashing, vents, J-channel installation, end wall trim, gutters, soffit, fascia, vinyl, wood siding, snap lock flooring, demolition work, clean up, haul off debris, trim trees, concrete work, framing, trusses, rafters, metal framing, custom built ins, beams, interiors, shelving, doors & windows installation, trim, baseboard, drywall, insulation, taping, floating, texture, siding, sanding, staining, foundations, concrete work, painting, tile, grout, fencing, hardware, light fixtures, carpet tiles, plumbing, ceiling metal framing, wrapping house, scaffolding set up, concrete parking lot crack repair work, some plumbing, Maintenance work, Drive and own a skid steer, landscape work, rock walls, and rock landscaping. Familiar with tools and names.
MAY 1997 - May 2000
Administrative Assistant/Life & Health Agent, Frantzen, Kaderli, & Klier, Fredericksburg, TX
• Administrative Assistant/Life & Health Agent claims and contracts
• Administrative Assistant, customer service, writing policies, claims, data entry, filing, payments, phone etiquette, team meetings, sales, life and health policies. Meet and greet customers, applications, underwriting, follow up with approval status, gathering pertinent information as needed. I answered all phone calls for the owner and arranged his schedule and meetings, compose letters and emails to customers, and continued education classes, understood medical terminology, and guidelines. JAN 1995 - May 1997
Tasting Room manager, Becker Vineyards, Fredericksburg, TX 78624 Tasting Room manager, Assisted in helping them get started in the beginning stage of opening, accounting, sales, computer entry, set up sales equipment, designing, customer service, company tours, staging events, staff meetings and bookkeeping. I learned how to distinguish taste and aromas from different varieties of wines and food pairing. I was involved in the production process from picking the grapes to bottling and labeling the wine. I understood the process of making white or red wines from harvest to bottling. I set up and staged the winery and ordered food, beverage, and products to sell. I worked company events from hosting to serving the guests. Dr. Becker taught us how to distinguish different notes and flavors of a variety of wines he would bring in for us to taste. As a result we were able to recommend different wines as requested by customers.
MAY 1989 - APR 1994
Administrative Assistant/Life & Health agent, Northwest General Insurance, Houston, TX Owner Mike Rivera
Administrative Assistant, Sales producer Life and Health policies, customer service support, claims, underwriting terminology, bookkeeping, hire and terminate, cold calls, answering phones, data entry, money deposits, Continuing education classes, staff meetings, ordered supplies. I had some training in Personal lines property and casualty. schedule meetings, compose letters and emails to customers, advertise, understand medical terminology and guidelines, and organize company events. MAR 1988 - MAY 1989
Secretarial work, Red Oak Medical Center, Houston, TX
• Answering service, customer service, collecting payments, posting payments, EKG’s and taking patient blood pressure, computer entry, and staff meetings.
EDUCATION
MAY 1993
Accounting 1 & 2, San Jacinto College.
Continuing Education courses
Xactimate Course
TWIA
SKILLS
Insurance Adjuster license (Texas all lines) Xactimate certified NFIP Certificate Wind & Hail class
Insurance sales Claims
Manager Administrative Assistant
Hosting Customer Service
Sales Carpentry
Construction
Roofing
Interior Designs
Marketing Bookkeeping
Computer entry Event Organizer
Working with heavy equipment Writing bids & quotes Ordering materials Quality Assurance Specialists LINKS
COURSES
NOV 2022 - DEC 2022
Insurance Adjuster License
TWIA
Continuing Education Courses
HOBBIES
I love gardening, traveling, and outdoor activities. I love cooking and trying different foods. My favorite color is purple. REFERENCES
Debby Steffens
Allcat Claims Commercial & Personal lines
Insurance Desk Adjuster
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Trinity Uranga
Allcat Claims Team Lead Dest Adjuster Q&A
Specialists
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Veronica Myers
TRAVEL AGENCY
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Chris Villegas
INDEPENDENT INSURANCE ADJUSTER
*********@*****.***
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