Qa Engineer Software

ISHTIAQ KAZI

Keller, TX ***** 214-***-**** *****.****@*****.*** linkedin.com/in/ishtiaq-kazi

SOFTWARE QA ENGINEER

As a Software QA Engineer with a passion for ensuring top-notch software quality, I bring a diverse skill set and a strong background in testing methodologies and tools. With experience in test planning, regression testing, REST APIs, Jira, and more, I have successfully executed test cases, performed smoke testing, and contributed to defect triage and bug-tracking processes. In addition to my expertise in functional and Ul testing, I have a solid understanding of agile methodologies and have worked in Scrum environments. My proficiency in usability testing and knowledge of Chrome DevTools, Selenium, TestRail, Postman APl, ADB, and other testing tools enable me to deliver exceptional user experiences and reliable results and enhance testing processes.

Over the past 8 and a half years, I have worked as the Senior Tech Support and Customer Care Specialist for ADT security services. In this role, I led technology initiatives to support the operations and growth of the Homeowners Association (HOA) customer services in the DFW area. My main responsibilities included managing over 50 customer calls daily with a positive attitude and a focus on customer satisfaction. I also implemented advanced troubleshooting techniques to minimize the need for field service dispatches, which led to a 30% reduction in operational costs. This demonstrated my strategic approach to cost management and operational effectiveness. I also offered mentorship and guidance to new hires, contributing to improved team performance and establishing a foundation for operational excellence.

PROFESSIONAL EXPERIENCE

Screenia

Software QA Analyst May 2023 to Present

Conducting black-box testing for mobile and web-based applications.

Performing functional, UI, smoke, regression, and User Acceptance testing (UAT) at all stages of the software development life cycle (SDLC).

Filed bugs in Jira, monitored progress through the lifecycle, and tracked until resolution and closure.

Participated in daily Scrum meetings, contributing to discussions on test results and issue tracking with Jira to promote efficient project workflows and maintain teamwork.

Key Accomplishment:

Executed detailed regression testing to reduce error rates by 35% and decrease test maintenance needs by 65%, improving software reliability and efficiency.

Moonshot Aug 2023 to May 2024

Test Engineer (Freelance)

Spearheaded proactive exploration of the app's features, discovering hidden functionalities and actionable insights for feature enhancement.

Provided comprehensive user experience feedback, resulting in improved app usability and issue resolution for a smoother, more user-friendly experience.

Executed thorough real-world scenario tests, ensuring the app's resilience and optimal performance under varied conditions, ultimately enhancing user satisfaction and reliability.

Actively collaborated with the development team, sharing valuable insights and actionable suggestions that improved the app's quality and functionality, resulting in a more competitive and feature-rich product.

Key Accomplishment:

Application stability improved by 25% through the identification and documentation of over 50 critical defects, focusing on enhancing user satisfaction and product performance.

Aargon

Software Quality Assurance Engineer (Apprenticeship) Jun 2023 to Dec 2023

As a Software QA Analyst specializing in Interactive Voice Response (IVR) Testing, played a crucial role in ensuring the high-quality performance of our IVR applications. My responsibilities was include manual testing of IVR applications, call flow analysis, and continuous improvement of the IVR experience.

Maintained a comprehensive test case repository in TestRail and methodically reported defects through Jira, which contributed to improving product reliability.

Conducted compatibility assessments across various platforms and devices to ensure a consistent user experience.

ADT Security Services

Sr. Tech Support & Customer Care Specialist May 2015 to Oct 2023

Managed over 50 customer calls everyday with positive attitude and focus on customer satisfaction.

Displayed strong time management and operational efficiency by meeting established call handling time benchmarks with a 100% adherence rate, service excellence, and customer satisfaction.

Minimized the necessity for field service dispatches and reduced operational costs by 30% with advanced troubleshooting techniques, demonstrating a strategic approach to cost management and operational effectiveness.

Offered mentorship and guidance to new hires, contributing to improved team performance and establishing a foundation for operational excellence.

e-Gree

Software QA Engineer (Internship) Apr 2023 to May 2023

Ability to consistently work in an Agile environment within established timelines.

Design test cases in TestRail and execute tests according to business requirements and technical specifications analysis.

Perform system modifications, and conduct functional, UI, smoke, and regression testing to prepare an application for implementation. Also, develop new ideas and apply innovative solutions to solve current problems.

Utilize Chrome DevTools for web testing, including UI, network errors, and JavaScript errors.

EDUCATION

Careerist.com Software Testing and Quality Assurance Training Apr 2023

Bachelor of Business Administration, East West University, Bangladesh Mar 2007

TECHNICAL SKILLS

Languages: MySQL, Selenium (Basic), Python (Basic), JavaScript (Basic)

Testing Skills & Tools: Manual Testing, Software Quality Assurance, Functional Testing, Smoke Testing, Regression Testing, TestRail, Postman, ADB, User Acceptance Testing (UAT)

Methodologies: Agile, SCRUM, Waterfall, SDLC

Databases/Data: MySQL, Agile, Mastermind Business, Informix, Excel, AI/ML

Applications: Android Studio, Salesforce CRM, Salesforce Lightning, Xcode, BrowserStack, Chrome Dev, Rest API, Jira, Retail Applications, IDE

Operating Systems: Windows, macOS, Linux, iOS, Android

Contact this candidate