Customer Service Support

JOSEPH ADIKWU

CUSTOMER SERVICE EXECUTIVE

CONTACT PROFILE

Customer Service Executive with 6+ years of experience in providing top-tier customer support across phone, email, and chat platforms. Proven track record of increasing customer satisfaction, improving first-contact resolution, and retaining clients. Proficient in CRM tools like Salesforce, HubSpot, and Zoho CRM. Achieved measurable results in customer satisfaction and retention while maintaining service excellence. Seeking to contribute to a dynamic team focused on delivering outstanding customer experiences.

**************@*****.***

EDUCATION

LANGUAGES

English - Native/Fluent

Bachelor of Arts in Commuincations

2014-2018

University of Abuja

SKILLS

Customer Relationship

Management (CRM)

Complaint Resolution

Call Handling & Email

Support

Multi-Channel Customer

Support

Customer Retention

CRM Software: Salesforce,

HubSpot, Zoho CRM

Strong Communication Skills

Customer Support Representative Sep 2020 - Jun 2022 Delivered exceptional service to over 1,200 customers monthly, maintaining a customer satisfaction score of 92%. Key Achievement:

Played a key role in maintaining the team’s 98% customer satisfaction rate, the highest across the department. PROFESSIONAL EXPERIENCE

Customer Service Associate July 2022 - May 2023

Handled an average of 150+ customer inquiries per day across phone, email, and chat, achieving a 95% first-call resolution rate.

Key Achievement:

Recognized as “Top Customer Service Representative” for three consecutive quarters based on customer feedback and resolution times.

Omni Interactions – Remote

Keywords Studios

Customer Service Specialist Jul 2018 - Aug 2019

Managed customer service inquiries in a fast-paced environment, consistently exceeding KPIs by 10-15% monthly. Key Achievement:

Awarded “Employee of the Month” three times for

outstanding service and consistently high performance. Transperfect Gaming

CERTIFICATIONS

Certified Customer Service

Professional (CCSP) –

Customer Service Institute

of America (CSIA)

Salesforce Certified

Administrator – Salesforce

REFEREES

Available upon request

JOSEPH ADIKWU

CUSTOMER SERVICE EXECUTIVE

CONTACT

**************@*****.***

EDUCATION

University of Abuja

Bachelor of Arts in Commuincations

2014-2018

CERTIFICATIONS

Certified Customer Service

Professional (CCSP) -

Customer Service Institute

of America (CSIA)

e Salesforce Certified

Administrator — Salesforce

LANGUAGES

English - Native/Fluent

SKILLS

Customer Relationship

Management (CRM)

¢ Complaint Resolution

¢ Call Handling & Email

Support

¢ Multi-Channel Customer

Support

« Customer Retention

¢ CRM Software: Salesforce,

HubSpot, Zoho CRM

e Strong Communication Skills

REFEREES

Available upon request

PROFILE

Customer Service Executive with 6+ years of experience in providing top-tier customer support across phone, email, and chat platforms. Proven track record of increasing customer satisfaction, improving first-contact resolution, and retaining clients. Proficient in CRM tools like Salesforce, HubSpot, and Zoho CRM. Achieved measurable results in customer satisfaction and retention while maintaining service excellence. Seeking to contribute to a dynamic team focused on delivering outstanding customer experiences.

PROFESSIONAL EXPERIENCE

Omni Interactions —- Remote

Customer Service Associate July 2022 - May 2023

e Handled an average of 150+ customer inquiries per day across phone, email, and chat, achieving a 95% first-call resolution rate.

Key Achievement:

« Recognized as “Top Customer Service Representative” for three consecutive quarters based on customer feedback and resolution times.

Keywords Studios

Customer Support Representative Sep 2020 - Jun 2022

¢ Delivered exceptional service to over 1,200 customers monthly, maintaining a customer satisfaction score of 92%. Key Achievement:

e Played a key role in maintaining the team’s 98% customer satisfaction rate, the highest across the department. Transperfect Gaming

Customer Service Specialist Jul 2018 - Aug 2019

e Managed customer service inquiries in a fast-paced environment, consistently exceeding KPls by 10-15% monthly. Key Achievement:

¢ Awarded “Employee of the Month” three times for

outstanding service and consistently high performance.

Contact this candidate