Customer Service High School

Zakiria Jackson

904-***-**** **************@******.***

Education

High School Diploma: 05//21/2020

William M. Raines High School - Jacksonville, FL

Professional Summary

Organized Customer Service Representative experienced in handling cash, processing payments, and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Skills

Sales

Data Entry

Product Sales

Store Operations

Customer Service

Collections

Documentations

Microsoft excels

Keyboarding

Operations Processes

Filing

Claims adjusting

•claims processing

•debit fraud case processor

Customer Contact

Product Knowledge

Point of Sale System

Teamwork/ Collaboration

Retail Industry Knowledge

Licensed Esthetician

Cleaning

Adult care

Childcare

Housekeeping

Bathing

Administer medication

Bankruptcy accounts

Independent working.

Work History

Cashier, 04/2018 to 05/20/2020

Taco Bell – Jacksonville, FL

Count cash in register drawer at beginning and end of shift

Maintain current knowledge of store deals and highlight sales to customers

Efficiently process new orders, completing 50+ daily transactions with remarkable accuracy

Stock condiments, fill specialty machines with drink mixes, and prep fryer items to prepare for peak hours

Process bulk food menu items on grill area to replenish warmers and labeled with times

Greet customers at front counter to answer questions and input meal orders into POS system

Conduct hourly rounds to wipe tables, stock utensils, and sweep floor to keep cleanliness of eating area

Help customers complete purchases, find items, and join reward programs to promote loyalty, satisfaction, and sales numbers

Train new employees in operational procedures and modeled duties for front and back house positions

Engage with customers, offering menu information, providing suggestions, and showing genuine appreciation for business

CITIBANK

Collections representative

5/2020 to 04/2022

•Work from home

• educate status of accounts

• help customers find out what is best for their account

•offer hardship arrangements

•remind customers of their next due date

•make sure customers have the correct information on file such as emails, phone numbers, name and banking information if provided

• verify right party contacts

•help customers payments be a smooth transaction

•processing payments

•perform state legalities for necessary states.

•aid customers in a fast pace while being still professional.

•update bad numbers

•notate accurate account information

•transfer customers to appropriate departments

•offer convenient/helpful solutions for the customers account such as autopay, post dated payments, fixed payments and variable payments.

•read required scripts verbatim

Citi Bank

Fraud ops specialist

04/2022 to 04/2023

-Suspicious activity reporting (SAR)

•fraud investigation

•research

•offline work

•documentation review

•create case files

•file suspicious activity/potential fraud.

•typing

•Filed Suspicious Activity Reports (SAR) for potential fraud or suspicious activities involving credit cards while working at Citi.

•Found fraudulent transactions and suspicious patterns, leading to the prevention of unauthorized activities.

•Investigated and reported on suspicious behavior to ensure compliance with regulatory standards and protect customer accounts.

•Collaborated with internal teams to check and detect credit card fraud, ensuring swift response and resolution.

Home sweet clean

•cleaning stoves

•making up beds

•washing clothes

•deep cleaning

•sweeping

•mopping

Healing home health care

•handled all bathing and grooming to keep patient hygienic.

•communicated with patient’s family to keep them aware of patient’s progress

•improved the quality of patient's life by 75% percent according to customers feedback and survey.

•provided patient with required/ the correct medication that is mandatory for them to take.

VyStar Credit Union

Collections Specialist

[Jacksonville, Fl]

08/2023 – 07/2024

• Managed collections for auto loans, credit cards, and installment loans, ensuring prompt payments and minimizing delinquencies.

• Aided members in developing personalized repayment plans to help them transition out of recovery status and support their financial health.

• Used effective communication skills to negotiate and resolve payment issues, fostering positive member relationships.

• Collaborated with team members and departments to achieve collection goals and improve overall recovery rates.

• Supported detailed records of all collection activities and ensured compliance with federal and state regulations.

• Provided credit aid and solutions to clients.

• Handled primarily outbound calls for a specific product (credit cards/auto loans).

•Managed accounts at various stages of delinquency or risk, including pre-charge off and recovery.

Accomplishments

4 year ROTC veteran

Used Microsoft Excel to develop inventory tracking spreadsheets.

•Licensed esthetician

Associate degree of business Administration

College name: FLORIDA STATE COLLEGE OF JACKSONVILLE

Expected graduation Date: 12/2026

PERUSING DEGREE ASSOCIATE DEGREE.

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