Customer Service Accounts Payable
Resume:
Kimberlee Dukes
Columbia, SC *****
*********@*****.***
Manager with over 15 years of experience and with a track record of managing a wide variety of customer service issues quickly and effectively. Experience with sales, troubleshooting, tech support and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a Management/ Customer service role. Authorized to work in the US for any employer
Work Experience
Billing Auditor
Blue Cross Blue Shield - Columbia, SC
August 2023 to Present
• Responsible for making sure member information is up to date and accurate
• Analyze and update financial reports
• Process and modify members refunds
• Analyze and process member binder payments
Store Manager
Rent-A-Center - Sumter, SC
April 2018 to Present
• Approve and deny loans applications
• Debt collection on past due accounts
• Mandatory Marketing of merchandise and products
• Met weekly sale goals
• reviewed expense reports, SAP, vendor invoices, and credit card statements, scanned them into document tracking software, analyzed accounts payable aging reports, cut checks, addressed vendor inquiries/discrepancies,monitored departments’ budgets regarding expense accounts
• Preform weekly audits
• monitored departments’ budgets regarding their expense accounts
• Prepare daily deposits
• Review and post payments to customer accounts
• Resolve account issues
• Reconcile cash daily
• Update daily deposit spreadsheet
• Able to multitask and thrive in a fast-paced, high-pressure environment
• Curious, committed to learning and gathering information
• Effective communicator and able to translate complicated concepts into simple terms
• Emotionally intelligent and able to empathize and understand our customers needs and respond with compassion and guidance
• Committed to answering customer questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible Detention Officer
Sumter Lee Regional Detention Center - Sumter, SC
February 2016 to April 2018
• Transport of inmates
• Control room operator
• Booking officer
• Book keeper
Office Manager
Auto Money Title Loans - Sumter, SC
April 2010 to June 2015
• Deny and approve loan
• Debt collections
• Vehicle appraisals
• Marketing
• Vehicle sales
• Inbound/outbound calls
• Process title applications
• reviewed expense reports, vendor invoices, and credit card statements, scanned them into document tracking software, analyzed accounts payable aging reports, cut checks, addressed vendor inquiries/ discrepancies
• monitored departments’ budgets regarding expense accounts
• monitored departments’ budgets regarding their expense accounts
• Prepare daily deposits
• Review and post payments to customer accounts
• Resolve account issues
• Reconcile cash daily
• Update daily deposit spreadsheet
Office Manager
Title Max - Sumter, SC
April 2006 to April 2010
• Vehicle inspection
• Collections
• Inbound/outbound calls
• Field visits
• Marketing
• monitored departments’ budgets regarding their expense accounts
• Prepare daily deposits
• Review and post payments to customer accounts
• Resolve account issues
• Reconcile cash daily
• Update daily deposit spreadsheet
• Approve and deny loans
• Process title applications
• reviewed expense reports, vendor invoices, and credit card statements, scanned them into document tracking software, analyzed accounts payable aging reports, cut checks, addressed vendor inquiries/ discrepancies
• monitored departments’ budgets regarding expense accounts Education
High school diploma
Sumter High School - Sumter, SC
Skills
• Account Reconciliation
• Accounts Receivable
• Credit Analysis
• Portfolio Management
• Store Management Experience
• Office Management
• Title Processing
• Financial Report Writing
• Accounts Payable
• Bank Reconciliation
• Outbound Sales
• Sales
• Customer service
• Direct sales
• Marketing
• Leadership
• Typing
• Analysis skills
• Credit analysis
• Accounts receivable
• Bookkeeping
• Accounts payable
• SAP
• Account reconciliation
• Microsoft Office
• Organizational skills
• Insurance verification
• Medical billing
• Administrative experience
• Office experience
• Office management
• Clerical experience
• Medical collection
• Computer skills
Certifications and Licenses
Graduated from the criminal justice academy
Driver's License
Assessments
Basic computer skills — Proficient
June 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Completed
April 2023
Responding to customer situations in a retail setting Full results: Completed
Administrative assistant/receptionist — Completed
May 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer focus & orientation — Completed
July 2023
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Completed
April 2023
Influencing and negotiating with customers
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate