Customer Service Assistant Manager
Resume:
Sha'Na Monk
Lubbock, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
TOOT N TOTUM-Lubbock, TX
May 2024 to November 2024
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Assisted in the management of daily operations, ensuring smooth and efficient workflow Cashier
Stripes Sunoco-Lubbock, TX
January 2024 to May 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
Cashier
LOVE'S TRUCK STOPS-Lubbock, TX
July 2019 to December 2023
We also had a restaurant in the store subway and Chester's and anytime they needed help they would have me go help.
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
Papa John's Delivery Driver
Papa John's-Midland, TX
February 2016 to January 2019
Under New management.
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Adhered to all traffic laws and regulations while operating company vehicles
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally Cashier
Subway-Midland, TX
March 2017 to June 2017
not enough hours
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Sonic Carhop
Sonic Drive-In-Midland, TX
September 2015 to February 2016
Found a job that pays more.
Caregiver
IHSS ADULT SERVICES PROGRAM-Lancaster, CA
December 2011 to July 2015
Moved out of state.
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties Education
Diploma
Deasrt Sands Charter - Lancaster, CA
Skills
• Restaurant experience (4 years)
• Cash register
• Customer service (10+ years)
• Driving
• Cash handling (10+ years)
• Kitchen experience
• Food service (6 years)
• Hospitality
• Cleaning (7 years)
• Computer skills
• Environmental services
• Food handling (6 years)
• Bartending
• Food industry
Certifications and Licenses
Driver's License
Food Handler Certification
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