Store Manager Customer Service
Resume:
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CONTACT
Blue Springs, MO *****
**********@*****.***
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SKILLS
• Talent Recruitment
• POS Systems
• Team Development
• Store Merchandising
• Loss Prevention
• Payroll Management
QUALIFICATIONS SUMMARY
Customer-focused sales professional
with exceptional organizational skills
and exemplary abilities in managing
multiple demands simultaneously.
Highly flexible and adaptable to
changing organizational needs.
Extensive management and leadership
experience. Highly experienced in
developing future leaders, driving sales,
and delighting customers. Highly
motivated and innovated with a
demonstrated passion for driving
business results. Analytical skills
including identifying and solving
problems. Competitive and innovative
with excellent communication skills.
Able to work in a self-directed manner
without supervision
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
WORK HISTORY
March 2020 - Current
Store Manager – Emerging Market Leader Wal-Mart NHM, KC East
• Directs and guides members of management and hourly associates on proper customer-focused approaches and techniques by modeling excellent customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards
• Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved
• Controlling expenses and wages to ensure expenses are indexed to sales; creating and implementing plans to improve the financial performance of the facility
• Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandising for presentation
• This also includes executing company programs and strategic initiatives; ensuring quality assurance standards; such as overseeing safety and operational reviews.
September 2016 - March 2020
Retail Store Manager – Emerging Leadership CVS Pharmacy
• Responsibilities includes communicate well and verbally and in writing to support and lead the entire team: Perform customer care duties to provide high levels of service
• Execute merchandising strategies to support store sales growth
• Manage the store inventory and assets to maintain profitability
• Actively engage with my leader in Key Learning Experiences to support me on my path to promotion during the structured program
• Support store as management team member and lead in a manner that is consistent with CVS values and policies
• Engage colleagues in support of the company's purpose of “helping people on their path to better health.” Support Market Area to coach and develop plans with P&L.
March 2004 - September 2016
Retail Store Manager - S. Chicago Land Sprint/TMO
• Duties include: Managing 7-10 top performing stores that produces 54,000 net activations annually
SHAWN KING
• Manage all aspects of hiring and recruiting managers, payroll, budget expenses, performance reviews and facilitating training workshops
• Success Includes: Growth in sales from lower performing market to increasing to a high of 15% annually
• Received 3 leadership awards out of 4 quarters
• Received Sprint Nextel Silver Level award for Pinnacle
• Implemented and Co-developed high end materials with C-SAT
(customer surveys)
• Area/Regional support providing Managers and Supervisors to neighboring districts
• Conduct store operation reviews for the presentation to Regional Vice President
• Trained and developed new Managers for on-boarding process with sales and day to day operations
• Implemented 30 day action plans for business to business that included outside sales
• Performed Operations and Strategic planning for high performing stores that included preventing inventory shrinkages and remaining under stores budget.
EDUCATION
Journalism Communications
Lincoln University, Jefferson City, MO
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