Customer Service Project Manager
Resume:
JUSTIN GALVAN
SKILLS
• Customer targeting • Prospecting
• Internet marketing • Market research
• Employee recruiting • Contract negotiations
• Operations management • Strategic partnership building
• Strong work ethic • Natural leader
• Customer service relations • Inventory control and management
• Cost-effective procurement • Hiring, training and supervision
• Component installation • Network support
• Mobile device management • Organization and Time Management
• Root Cause Analysis • Decision-Making
• Critical Thinking • Maintenance and Repair
• Multitasking Abilities • Problem-Solving
• Dependable and Responsible
WORK HISTORY
September 2021 - Current
Infinity Sound - Lead AVL Tech/Install Manager/Project Manager, Dallas, TX Extended knowledge and experience of Crestron, Comprehensive, Biamp, Novastar Videowalls, ect.
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• Adhered to safety protocols while installing projectors, displays and speakers. Monitored and repaired audio, video, control systems and video conferencing equipment.
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Commended by management for continuous punctuality and superior performance.
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Installed CCTV systems, background/foreground music systems and drive-through intercom systems.
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• Pulled and terminated variety of cables.
• Correctly read and interpreted audio-visual diagrams.
• Completed and oversaw rack fabrication.
Provided troubleshooting techniques in integrating professional audio/video systems.
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• Performed service and system maintenance as directed. Interfaced with customers to explain operation and instill confidence in installed systems.
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************@*****.***
1294 Gray Fox Lane, Frisco, TX
75033
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EDUCATION
Associate of Science,
Computer And Software
Engineering
Collin County Community
College, Plano, TX
May 2021
High School Diploma
Plano West Senior High,
Plano, Tx
2010
January 2021 - September 2021
GTS Technologies - Lead AV Technician, Dallas, TX Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
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Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
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Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
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Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
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Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
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Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
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Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
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Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
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Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
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Assisted in the creation of visually compelling presentations by consulting with clients on their content and design preferences for projected materials.
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Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
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• Maintained and troubleshot audio and visual equipment to minimize downtime.
• Trained event staff on proper use of audio and visual equipment.
• Tested and calibrated audio and visual equipment to verify proper operation.
• Created and implemented technical support plans for audio-visual systems.
• Set up projectors, laptops and microphones for live presentations.
• Supported live events with well-controlled lights, sound and video streaming. Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
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• Researched and presented various AV options to presenters and site managers. Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
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Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
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• Extended knowledge and experience of Crestron, Comprehensive, Biamp, ect. Monitored and repaired audio, video, control systems and video conferencing equipment.
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• Pulled and terminated variety of cables.
Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
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Provided troubleshooting techniques in integrating professional audio/video systems.
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• Adhered to safety protocols while installing projectors, displays and speakers. November 2020 - January 2021
DELCOM Group - AV Technician, The Colony, TX
August 2022 - Current
VRPartyHouse - Meta Verse Tester, Frisco, TX
January 2010 - Current
Freelance - Executive Music Producer/Audio Engineer/Manager/ Music Business Consultant/Artist, Richardson, TX
Worked with platinum recording artists such as Rae Shrummur, Fooley Faime, Lil Twist
(Young Money Ent.), Justin Combs (Bad Boy Ent.),Dorrough, Wiz Khalifa, Slim Thug, Lil Boosie, Yung Nation, Belly, Lil Ronnie Motha F, Bay Bay, Webbie, and various artist from Universal Music Group, Warnerbros Music Group and Capitol Records.
• Pulled low-voltage cabling according to industry practices.
• Performed service and system maintenance as directed. Commended by management for continuous punctuality and superior performance.
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• Led crew of audio-video installation team members.
• Trained 20+ new employees according to company standards. Tested and repaired system circuit boards to component level using variety of instruments.
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Interpreted technical data from drawings, blueprints, schematics and service manuals.
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• Completed and oversaw rack fabrication.
• Correctly read and interpreted audio-visual diagrams.
• Read and evaluated diagrams to determine specifications. Fostered workplace safety and efficiency by identifying potential hazards and promoting workplace safety to over 20+ team members.
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• Extended knowledge and experience of Crestron, Comprehensive, Biamp, ect. Monitored and repaired audio, video, control systems and video conferencing equipment.
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• Pulled and terminated variety of cables.
Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
•
Provided troubleshooting techniques in integrating professional audio/video systems.
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• Completed and oversaw rack fabrication.
• Correctly read and interpreted audio-visual diagrams.
• Read and evaluated diagrams to determine specifications.
• Led crew of audio-video installation team members.
• Identified issues, analyzed information and provided solutions to problems. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Worked flexible hours across night, weekend and holiday shifts. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
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• Maintained energy and enthusiasm in fast-paced environment.
• Collaborated with team members to achieve target results. January 2010 - Current
Sessionworks Studios - Data Center Network Technician, Euless, TX January 2019 - July 2019
Texas De Brazil, Addison, Texas - Bar Manager, Addison, TX Communicated with record pools, record labels, radio stations and DJ coalitions for song placement and artist branding.
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Separated instruments, vocals, and peripheral sounds and mixed during post- production stage.
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• Set up and tested equipment before events, broadcasts, and recordings.
• Captured and recorded audio using standard field audio equipment. Collaborated with producers and performers to determine and achieve desired sound for productions.
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Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums using elements, including equalization, compression and stereo enhancement.
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Moved and installed shelves, power strips, rails, servers, switches and other equipment.
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Accepted tasks and documented status using ticketing system, time reports and email.
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• Identified and reported problem devices and replaced defective parts. Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
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Recorded received products into database using asset tags information, product manufacturer, model and serial number.
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• Dressed and labeled cables for easy identification and traceability.
• Installed and managed structured cabling infrastructure.
• Monitored network hardware operations to evaluate proper configuration. Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
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Set up hardware and software in optimal configurations to meet network performance requirements.
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Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
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Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
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• Developed unique drink and cocktail offerings to enhance bar reputation Increased profits with enhanced inventory oversight and strategic pricing adjustments
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• Maintained secure cash drawers, promptly resolving discrepancies for accuracy Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
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• Kept alcoholic beverages well-stocked and organized to meet expected demands Shrunk inventory costs 20% through proactive evaluation and adjustment of vendor relationships
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Decreased waste by 40% through creating and following strict recipes and measurements for drinks
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January 2014 - January 2015
Clout World Talent Agency - Audio Engineer/Producer, Dallas, Tx Record artists, mix and master, guide them through sessions, and produce instrumentals for them to record on.
April 2013 - April 2016
Harwood International - Bartender/Server, Dallas, Tx Established knowledgeable spectrum of cocktails, shots, and beers in Uptown. My responsibilities were to make all customers feel at home, remember names as well as what they usually like to drink, and to keep track of inventory/orders. I also trained any new bartenders that were hired.
January 2011 - July 2013
Sessionworks Studios - Audio Engineer/ Produce, Hurst, Tx I was responsible for recording artists during sessions and to guide them throughout. After recording was finished, I would have to mix and master all audio and instruments to finalize for albums.
January 2010 - December 2012
Diamond Team Staffing - Bartender, Dallas, Tx
Bartender for weddings, lights all night, margarita ball, ect. Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners
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Conducted inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
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Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for 100% inspections
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Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
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Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers
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SUMMARY
Adept at blending technical prowess with exceptional customer service, leveraged extensive experience in AV system integration and troubleshooting at Infinity Sound to enhance event success and client satisfaction. Leadership in training teams and optimizing project outcomes, coupled with a strong work ethic and problem-solving skills, resulted in a 20% reduction in inventory costs and consistently met tight deadlines.
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