Customer Service Services Specialist
Resume:
MADELINE
REYES
Associates Degree in Social Work and Human
Services August 2026 (Expected Transfer)
Contact
****************@*****.***
East Palo Alto CA 94303.
COMMUNITY SERVICES SPECIALIST
Laurel Elementary School -August 2024-Present
Assist parents in completing different applications. Supporting with coordination of after school
programs.
Managing teacher's calendars to schedule parent-
teacher conferences.
Coordinating donation drop-offs for families in need. Establishing relationships with community agencies. Coordination of a series of parent workshops.
Familiar with different communication platforms.
Creating flyers, newsletters and posts to
communicate school information to parents.
EDUCATION
SITE BILINGUAL PARENT LIAISON
Menlo-Atherton High School- April 2021- August 2024 EXPERIENCE
Language
Skills
Fluent in English and
Spanish
Great communication
skills
Great at multi-tasking
Great customer service
skills
English
Spanish
Welcome and support families by communicating necessary information regarding student progress, including grades, attendance rules, and policies. Assistance and connection for students and families to school and community
resources.
Collaboration with School Counselors to facilitate a good transition to newcomer families and students.
Plan, outreach, scheduling of parent meetings and parent workshops such as ELAC, The Parent Project, and
Informational Nights.
Assist staff members, administrators, and non-English speaking parents with interpretation in Spanish.
Assist families completing different applications: Online Registration, Online Information Update, and lunch forms. OPTICIAN
Redwood City Optometry-Julie Zahn OD -November 2018-April 2021 Schedule appointments and follow up with patients for routine examinations. Advise patients with eye glasses, frames/contact lens selection based on needs. Collaborated with optometrists and other staff to ensure a high standard of patient care and service. Conducted pre-examination tests, including visual acuity, color vision, and depth perception tests to gather preliminary data for optometrists. Utilized various diagnostic equipment such as autorefractors, non- contact tonometers, and retinal cameras to assess patients' eye health. Educated patients on pretest procedures, ensuring they were comfortable and informed throughout the pretesting phase. Kept patients chart safe, confidential and in order by filling them in alphabetical order.
Home visits when unable to reach the family of a truant student. Collaboration with administrators, school counselors, and mental health specialists during student crises.
Contribute to school drills, orientation days, and graduation ceremonies through active participation and assistance.
Experience leading special projects, prioritizing, and meeting deadlines. Managing multiple calendars to schedule parent meetings or SSTs. Substitute for front office secretary as needed and support with teacher coverage. Managing inventory of PE clothing and school supplies for students.
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