Human Resources Los Angeles

SHANI KENNEDY TARGET ROLE: Sales Agent Retail/Sales Manager

Los Angeles, CA 90059 **************@*****.*** 424-***-**** linkedin.com/in/shani-kennedy-5b326973

SUMMARY QUALIFICATIONS

Results-driven, seasoned professional with years of comprehensive experience in instituting analytical, critical thinking directions with attention to detail for institutional excellence. Highly dedicated, methodical individual with motivation to continue career by capitalizing on competency in operational support, service orientation, and consultative sales while leveraging background in client/customer relations, revenue development, and employee management.

A reputation for championing company culture by steering profit margins, gaining repeat business, and driving growth.

A mastery in strategy development, requirements gathering, resource utilization, and product positioning/differentiation.

An expertise in lead generation, needs assessment, contract management, progress monitoring, and status follow-ups.

A proficiency in industry marketing, cost reduction, continuous improvement, policy compliance, and conflict resolution.

An aptitude for human resources support, task management, performance optimization, and feedback delivery.

A capacity to carry out competing priorities in fast-paced environments utilizing servant leadership skills, logical problem-solving skills, sound decision-making skills, good time management skills, great organizational skills, and firm work ethic.

A talent to build consensus with executives, work cross-functionally with service levels, and communicate technical information to non-technical audiences through enforcement of excellent interpersonal skills for shared objectives.

CAREER HIGHLIGHTS

Conducted market, trend, and data analysis to catalyze strategies; stimulated increase to client satisfaction by 39%+.

Led outstanding service delivery through information clarity, inquiry handling, and presentations to exceed expectations.

Governed cross-functional teams to influence performance levels by 28%+; slashed employee turnover by 48%+.

CORE COMPETENCIES

Strategic Planning & Execution Sales Development New Business Development Store Management Retail Management Operations Management Client/Customer Management Requirements Management Information Management Eligibility Management Resource Management Cash Flow Management Cost Management Financial Management Transaction Management Marketing & Advertising Program Management Project Management Data Analysis Reporting & Documentation Records Management Contract Negotiation & Persuasion Process Management Regulatory & Policy Management Problem Management Relationship Management People Management Stakeholder Engagement Cross-Functional Collaboration Human Resources Management Staff Management Talent Management Supervision & Training Performance Management Written/Verbal Communications Multitasking & Prioritization Adaptability & Flexibility

PROFESSIONAL WORK EXPERIENCE

A-Max Insurance, Los Angeles, CA FEB 2024 – Present

Insurance Sales Broker

Highly motivated and results-driven professional, skilled in building rapport with customers, negotiating with underwriters and clients, and providing tailored solutions..

Present and explain insurance policy options based upon prospective client needs and their personal goals.

Thoroughly understand and follow all underwriting, rating and compliance requirements. Maintaining knowledge of new products and services.

Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.

Pursued continued professional development through insurance workshops, courses, and webinars.

Analyzed customer needs and provided best options, upselling products, and services.

Closed sales on new policies by presenting insurance options to customers accurately and efficiently.

Received underwriting approvals after accurately completing applications for insurance coverages.

Operated in a fast-paced and driven environment.

Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Explained features, advantages, and disadvantages of various policies to promote sale of insurance plans.

Engaged customers and provided high level of service by carefully explaining details about documentation.

Maintain pleasant and cordial attitude, remaining calm when issues arose.

AAA Auto Club Enterprises, Los Angeles, CA October 2020 – September 2023

Insurance Sales Agent

Facilitated client engagement from relationship building, new business development, needs assessment, and policy negotiations with emphasis on adhering to financial security requirements while conforming with organizational procedures.

Initiated client acquisition through lead generation via social media, direct mail, and targeted outreach to elevate customer base expansion by 34%+ with successful deal closing of over 35+ insurances.

Centralized competitive sales techniques to yield new business premiums of $100K+ while surpassing targets by 41%+.

Embodied consistent client advocacy through optimal service delivery with timely issue resolution to obtain client satisfaction of 94%+; garnered multiple awards, certifications, and company-sponsored trips as top sales performer.

Staples Incorporated, Los Angeles, CA June 2008 – September 2020

General Manager

Spearheaded store operations from staff development, new business development, marketing programs, cost optimization, process enhancements, and community outreach while aligning with company policies, regulatory procedures, and best practices.

Moderated recruitment for open positions while enriching employee morale to boost staff retention by 67%+.

Exhibited staff supervision, training, and task delegation per unique needs to amplify performance efficiency by 31%+.

Oversaw monitoring of sales transactions and collections to uphold cash flow accuracy by 102%+.

Marshalled marketing plan execution while obtaining expense reduction by 29%+ to heighten store profitability.

Systematized continuous improvements to existing workflows to safeguard timely task completion by over 27%+.

PREVIOUS WORK EXPERIENCE

Assistant Manager, Toys R Us

Assistant Manager, DSW Shoe Warehouse

Assistant Manager, Michael’s Stores

EDUCATION

Associate of Arts in Liberal Arts, Sheridan College

TECHNICAL SKILLS

Microsoft Office Suite

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