Beverly Hills Human Resources
Resume:
FATIMA
ARRIOLA
fatimaarriola.arriola***@gmai
l.com
Studio City, CA 91601
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Through years of education and work, devotion to communication has always been at the heart of my work. With an education in Communication Studies and Media, possess the qualifications and skills to achieve all the tasks that arise in Marketing/Managing. Highly motivated with a huge passion for innovation and creativity. Having the ability to create an effective system for any business. PROFESSIONAL SUMMARY
ACCOMPLISHMENTS/ WARNER BROS INTERN
• Used Microsoft Excel to develop inventory tracking spreadsheets.. Prepared professionals powerpoint presentations, maintained all documents/records, and conducted detailed research on copyrights and royalties.
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L'ermitage Hotel - Manager's Assistant
Beverly Hills, CA • 04/2023 - 04/2024
The Hideaway - Server
Beverly Hills, CA • 10/2022 - 06/2024
&Waffles - Restaurant Manager
Studio City, CA • 08/2017 - 09/2022
WORK HISTORY
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
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• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication. Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
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• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.
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• Bussed and reset tables to keep dining room and work areas clean. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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• Carefully interviewed, selected, trained and supervised staff. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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SKILLS
• Staffing and Sales Reporting
Delegating Assignments and
Tasks
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• Digital Content Development
Conflict and Complaint
Resolution
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Customer Relationship
Management
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• Persuasive communicator
• Motivational Leader
• Telemarketing expertise
• Bilingual
Cal State Northridge (CSUN)
Northridge, CA • 05/2020
Bachelor of Science:
Communication Studies/Marketing
Los Angeles Valley College
Valley Glen • 06/2018
Associate of Arts: Communication
Studies
EDUCATION
• Honoree of (Magna Cum Laude)
Dean's List (Fall&Spring
2018/2019)
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Honor Roll (Fall&Spring
2018/2019)
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• 3.7 GPA
Madres - Shift Leader
West Hollywood, CA • 04/2020 - 06/2022
Mirame Beverly Hills - Server
Beverly Hills, CA • 03/2020 - 11/2021
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
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Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
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• Managed over 30 calls per day to answer every customer questions
• Trained new employees and delegated daily tasks and responsibilities. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
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Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
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Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
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• Cultivated warm relationships with regular customers. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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