Customer Service Restaurant Manager

Abin Moktan

045*******, ************@*****.***

Professional Summary

Experienced restaurant manager with 2 years’ experience in management and over 5 years’ experience in the hospitality industry. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Seeking an opportunity to utilize my advanced management skills to manage both front and back of the kitchen team.

Skills

Attention to detail

Excellent Customer service

Dependable

Organizational Skills

Problem-solving abilities

Multi-tasking and negotiation

Scheduling and ordering

Experience

SEPTEMBER 2023 - CURRENT

Restaurant Manager

Ureshii Japanese Restaurant

Managing a team of about 10 employees to run the business smoothly.

Maintained great customer service and ensured that the rating on google remains 4.8.

Prepared the staff rosters and managed leaves.

Ordering and scheduling deliveries to ensure food ingredients are fresh and do not run out mid service.

Ensure that the food going on to customers is consistent and on time.

Help resolve customer queries regarding food and menu and handle complaints and issues if any.

AUSGUST 2021 – SEPTEMBER 2023

Disability support worker

Both individual clients and Right at Home

Providing personal care and household assistance to client.

Help manage the client’s activities and accompany them is said activities. For example: walks, coffee outings, doctor appointments etc.

Maintained a record of client in detail for other support workers and NDIS.

Provide emotional support and companionship to clients.

Gained experience in dealing with client through verbal and written communication.

NOVEMBER 2019 – AUGUST 2021

Cook/ Assistant manager

BB’s North Steyne

Assisted the manager to manage a diverse team of about 20 employees to smoothly run a busy café fronting Manly Beach,

Learned to navigate the business around busy summer season and quiet winters.

Mastered my customer skills by gaining experience to deal with unhappy customers, dietary requirements and issues involving service.

Established a connection with local suppliers and ensured fresh food delivery and managed food cost ratio to not exceed 30% of sales.

Ensured that the restaurant had ingredients available to avoid running out of any menu during service.

Supervised mainly kitchen staff to ensure quality food is going out to customers on time and made sure all dietary and allergy requirements are met.

April 2019 – November 2019

Kitchen Hand/Cook

Newstead Brewing Co Newstead, QLD

Gained experience in a small team of close-knit employees learning diverse roles within the team.

Gained experience not only in basic food prep but also was presented with opportunity to cook for customer.

Learned to cook and was provided opportunity to cook some menu items as French toast, panna cotta and waffles.

Received training as front of house staff to serve customers and basic coffee skills.

Honed my customer service skills and gained ability to interact with people.

APRIL 2019 – NOVEMBER 2019

Kitchen Hand

Piggy Back Cafe Jindalee, QLD

Learned the operation of a commercial kitchen.

Trained in kitchen duties starting from the bottom by washing dishes, food prep and cleaning responsibilities.

Gained experience in food handling and preparation.

Gained the ability to work in a diverse team and build great team rapport.

Learned about basic food handling, food allergies and other skill sets important for kitchen.

Gained experience in serving through helping our team during staff shortages.

Education

Master’s in business administration

Holmes Institute

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