Sales Representative Los Angeles
Resume:
JONATHAN GALE
West Hollywood, CA ***** 323-***-**** **********@*****.***
Professional Summary
Pharmaceutical Sales Representative, Strategic Planning and Forecasting / Consultative and Solution Selling / New Business Generation Referral Partner Management / Team Building and Leadership/ Medicare Specialist Growth-focused, results-driven professional with years of success maximizing new business revenue and profitability for high-growth pharmaceutical companies. Expert prospector, presenter, and negotiator; able to uncover new business opportunities and acquire key accounts in competitive markets. Software proficiency includes Microsoft Office Suite, Salesforce.com, Map My Customers; proven ability to quickly master new concepts and technologies with minimal training.
Skills
Territory Development and Expansion
Medicare Placement and Management
Key Account Management and Growth
Customer Satisfaction and Retention
Prospecting / Lead Generation
Sales Cycle Management
Presentation and Proposal Design
Contract Development / Negotiations
Problem Identification
Customer Service
Self-Motivated
Interpersonal Communication
MS Office
Work History
Sales Representative May 2022 - Current
WestGroupe Los Angeles, CA
Take over territory from Long Beach west from west of the 101 fwy all the way up to Paso Robles, CA
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Business development on bringing in new clients for Westgroupes 5 lines of eyeglass wear.
In first two months of never working in the eye glass industry was able to bring on 5 new clients
Able to establish great relationships quick and effectively with present and new clients
Able to increase average client sale 23% after first order.
Able to get current and new clients to send me referrals that I could turn into increased revenue.
Retained excellent client satisfaction ratings through outstanding service delivery.
Managed customer accounts to secure customer satisfaction and repeat business.
Used customer insights to develop innovative sales strategies to increase sales.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Utilized CRM software to manage customer accounts and track performance metrics.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Life Agent Jul 2019 - May 2022
Family First Life and Excelsior Los Angeles, CA, South Bend Indiana
Southern California, Indiana, Michigan, and Massachusetts for Life Insurance, Life Insurance - Responsible for finding clients who need mortgage protection, final expense, and retirement annuities
Medicare – Worked with Excelsior as a Medicare consultant
Completed all mandatory AHIP training yearly along with certifications with each plan
Set up appointments with clients newly turning 65 or clients wanting a change during AEP
Researched client's current treatments and physicians to find richest plan that would fit with their medical and financial needs
Followed up with clients and plans multiple times to insure a seamless transition
Educated each client on Medicare
Offered top plans for Medicare advantage, medigap and Prescription drug plans
Worked with big phama to help any client that needed assistance with high ticket treatments
Served as a Medicare resource for every client during the year
Asked for referrals from each clients.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Met with customers to provide information about available products and policies.
Educated clients on insurance policies and procedures.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Maintained high standards of customer service by building relationships with clients.
Account Executive Jun 2018 - Jan 2019
Southside Specialty Pharmacy Los Angeles, CA
Identify and engage with potential clients through persistent outbound prospecting to physicians and clinical staffs specializing in gastroenterology, dermatology, rheumatology, neurology, HIV, and oncology from Bakersfield to Palm Springs to uncover new business opportunities for a leading pharmacy provider
Selected Contributions:
Established a #1 ranking out of five new Account Executives for producing $200k in new business revenue after the first two months
Acquired 80 new customers from local competitors, representing $320k in monthly revenue.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Managed sales cycle to maintain solid customer base.
Leveraged CRM to collect, organize and manage sales data and customer information.
Qualified leads, built relationships and executed sales strategies to drive new business.
Independent Distributor Jun 2017 - Jun 2018
LAVOIR Los Angeles, CA
Launch new all natural product for wound healing, herpes, psoriasis, diabetic foot and most skin issues
Selected Contributions:
Started off from ground zero cold calling and business development
Able to get clients with in the first few months and negotiated terms and price
Van Nays wound center was the first large center that became a client
Promoted to district manager while still having a full territory
Account Executive Mar 2016 - May 2017
Walgreens Specialty Pharmacy Los Angeles, CA
Secured appointments with influencers and decision-makers at healthcare providers in North Los Angeles to elevate patient referrals from oncologists
Selected Contributions:
Aggressively pursued new business revenue targets and grew a $2.5M territory to $4M+ in five quarters, achieving an average of 108.6% of quarterly goals
Key accounts acquired included City of Hope, Community Cancer Care (UCLA Health), Santa Barbara Cancer Center, and Children's Hospital of Los Angeles.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Attended networking events to build relationships and identify sales opportunities.
Researched competitive landscape and emerging technologies to position brand in global marketplace.
Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Leveraged CRM to collect, organize and manage sales data and customer information.
Executed successful sales strategies to convert leads into customers.
Distributed marketing materials to existing and prospective clients to promote products and services.
Met and exceeded service level goals to achieve standards and expectations.
Member of Walgreen's 100% club.
Self taught myself Oncology medications and how they work.
Director of Sales and Marketing Jun 2010 - Jan 2016
Rx Unlimited Pharmacy Beverly Hills CA
Presided over a two-member sales team tasked with acquiring new customers for a compounding pharmacy that specializes in custom made medications
Held concurrent responsibility for conceptualizing and implementing marketing strategies to boost elevate brand awareness and drive lead / referral generation
Selected Contributions:
Led the team to achieve an average of 100% of its annual retail and compounding pharmacies sales growth targets by growing referrals from physicians, clinical staffs, and patient groups by 600%
Maintained a 95% retention rate by training the team to rapidly resolve complex issues and consistently provide exceptional customer service
Key clients won included the Gay and Lesbian Center and Tower Infectious Disease Medical Group
Continually improved the performances of all team members with hands-on training, coaching, and leadership by example
Worker as the expert on Human Growth Hormone in the community, Increasing HGH 400%.
Cultivated and maintained strategic alliances with key partners and vendors.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Utilized CRM software to track sales progression and communicate project needs.
Suggested innovative ideas to increase sales and improve customer experience.
Managed production of leaflets, posters and newsletters.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Key Account Executive Aug 2007 - Jun 2010
EMD Serono Los Angeles, CA
Specialist selling Human Growth Hormone to HIV, Infectious disease, and anti-aging physicians
Business development on finding new physicians to target to grow business.
Built and maintained strong client relationships to drive business growth.
Maintained current knowledge of evolving changes in marketplace.
Generated advertising brochure for vendor use.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Increases quota from 75% to 100%
Regional Account Manager Jan 2005 - Jan 2007
BioScrip / Option Care Enterprises San Francisco, CA
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Stayed current on company offerings and industry trends.
Kept detailed records of daily activities through online customer database.
Contributed to event marketing, sales and brand promotion.
Contributed to team objectives in fast-paced environment.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Met existing customers to review current services and expand sales opportunities.
Set and achieved company defined sales goals.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Built relationships with customers and community to promote long term business growth.
Regional Account Manager Jan 2004 - Jan 2005
Savient Pharmaceuticals
Utilized customer relationship management systems to document client interactions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Kept detailed records of daily activities through online customer database.
Contributed to event marketing, sales and brand promotion.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Developed, maintained and utilized diverse client base.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Developed and maintained strong working relationships with professionals within assigned territory.
Took territory from 68% to 94% until generic medication came out.
Senior Account Executive Virology Jul 1997 - Jun 2004
DuPont/BMS Pharmaceuticals San Francisco, CA
President and Vice President award winner.
Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Sold new products and services and developed new accounts to maximize revenue potential.
Launched Sustiva and Reyataz for HIV, becoming #1 and #4 in company launch.
Analyzed key competitors to respond to competitive threats.
Prepared forecasts to gain understanding of measures needed to grow business.
Designed training program, increasing customer satisfaction and new account rates.
Maintained contact information database by keeping account details updated, clear and relevant.
Contributed to annual revenue goals by selling new services and developing new accounts.
Networked at events and prospected for new customers with diverse strategies.
Met with new customers to share product and service information, listen to needs and learn about business operations.
Education
Bachelor of Arts: Management
Purdue University West Lafayette, IN
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