It Support Specialist

ALAN B.BURGESS

**** ***** **. *****, ************ Beach, FL 32250 904-***-**** **************@*****.***

Professional Summary

I recently retired IT Support Specialist from the Mayo Clinic with over 28 years of experience in the Information technology department. I set-up networks, software, staff and end user training classes for new software, AV/ communication meetings nationwide. Using my vacation time I continued to work in the special event industry all around the country with Trade Shows, Golf Tournaments, concerts and festivals in various positions. I am currently looking for a position where I can continue to travel to such events. I have a CDL-A driver’s license, 20 year clean driving record, semi-truck and box truck mechanical skills, loading, unloading, setup of equipment at venue locations with OTR driving experience and logistics. I have no responsibility’s that prevent me from staying on the road for months at a time traveling from different venues.

Work History

TLC National Convention Plant Services 2016 to 2024 The Northern Trust, Fedex cup. Beth page, Ridgewood, NJ, Glen Oaks, NY, Paramus, NJ, Liberty course, NJ. World Golf Championship, Austin CC,TX. Dell Technologies, TPC Boston. BMW championship, Conway farms, IL. Fedex St Jude, TPC southwind, TN. Florida Huddle 2024 Miami, Muzuno liberty course 2024, Travelers Cromwell CT, IWF 2024 GWCC Atlanta Ga,

Using vacation time from Mayo Clinic, I designed plants and Floral around entrances, directional signs, location boards, hospitality booths, backdrops and trophy rings.

IT Support Specialist 04/1993 to 08/2019

Mayo Clinic – Jacksonville, FL

Processed over 300 support requests weekly using (Servicenow, Remedy) for technical assistance on a wide range of issues related to over 400 medical software platforms as well as operation, medical supply, inventory, shipping and receiving platforms.

Multiple Role outs and upgrade of various platforms throughout the years.

Configured hardware, handheld devices and software to set up work stations for employees use. Platforms included windows, apple, linux and VM. Support for smartphones, laptops, tablets, remote stations and handheld scanners as well as cyber security using multi-factor authorization for remote access.

Trained end-users on use, functionality and application of medical software including Cerner, Epic, IBM just to name a few.

Delivered onsite technical support configuration of devices and training for employees in the mailrooms, shipping and receiving, tracking of incoming and outgoing mail and packages using iofficecorp, packagex, firstsource and all other major carrier online software, USPS, Fedex,Ups and Amazon.

St Lukes hospital executive chef: 02/1990 to 04/1993

Over saw the ordering, production and manufacturing of guest and patient meals for the hospital.

Adhered to all safety protocols for patient meals working side by side with the onsite nutritionist during meal planning.

On average we served over 300 patient meals a day as well as served guest in front of the house café.

Help train nutritionist during internships as well as ran safety meetings and continually education classes for the food service employees.

Maintained financials under 33% food cost.

The facility passed numerous health safety inspections from the state and county health inspectors.

United Exposition Atlanta, GA 01/1980 to 12/1989

Assistant to the freight manager: responsibilities including transportation and logistics of exhibit materials in a force freight atmosphere during the installation and dismantling of major conventions.

Freight Manager: in charge of all aspects of transportation and logistics of exhibit materials including personnel, departmental performance goals while adhering to client budget.

Trade show event manager: Fulfilled contractual client obligations by accurately organizing and executing trade show events,scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands. Including event planning logistics for installation and dismantling of exhibit booths, labor union and non-union for exhibit decorating, signage, Audio Visual, drayage, vendor coordination for services within specific timeframes.

Floor manager experience on major trade show's included. Comdex 70,000 vendors, International woodworking fair (IWF) 122 million lbs of freight and machines, CES Consumer electronics 3000 vendors and The Supershow sporting goods with 270,000 attendees.

Education

Studied Bachelor of Science : Tradeshow and Event Management

Georgia State University.

Associate of Science: Information Technology

Associate of Arts: Culinary Arts

Florida State College At Jacksonville - Jacksonville, FL

CompTIA A+ Certification.

CompTIA Network+ Certification

My hobbies are biking and charitable marathons, 10k and 5k.

I use my hobbies to help raise money for charitable event. I also volunteer my time for the Donna breast cancer marathons, Juvenile diabetes association and Habitat for Humanities as a laborer to help build homes. Being an ocean enthuses since childhood I also enjoy surfing, fishing, and shark tooth hunting.

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