Customer Service Assistant Manager
Resume:
LaRazia Covington
Charlotte, NC *****
****************@*****.***
Obtain employment to utilize interpersonal skills and passion for helping others.
Work Experience
Cashier
Spectrum Levy-Charlotte, NC October 2019 to Present
•Greet incoming customers
•Utilize POS system to quickly and accurately receive orders and payment
•Ensure cleanliness of floors, counters, and equipment
•Communicate with team members to ensure accurate orders
Assistant Manager
ALDI-Charlotte, NC
June 2021 to September 2024
•Manage, train, supervise, and delegate tasks to 4-10 employees
•Accurately check out customers while leaving behind a good experience
•Fix any issues with cash registers/daily equipment or contact GSD to ensure swift sales
•Plan shifts based on the daily budget
•Developed employee schedules based on business needs while optimizing staffing levels during peak hours
•Conduct daily stock quality reports of each sector and count inventory to maintain accurate stock levels and minimize loss due to shrinkage
•Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
•Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
•Audit deliveries upon arrival to ensure the correct product is received and report/claim any discrepancies
•Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
•Utilize pallet jacks to safely and promptly stock inventory
•Merchandise and reset products with planograms for weekly specialty and seasonal sets
•Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
•Utilize a cleaning checklist to delegate daily/weekly tasks to associates
•Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
•Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
•Monitored employee performance through regular evaluations, providing constructive feedback for professional development
•Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Managed cash handling procedures, including opening/closing registers/safe, preparing deposits, and reconciling discrepancies
Office Assistant
Food Lion-Charlotte, NC
May 2020 to February 2021
•Greet incoming customers and associates
•Ensure COVID-19 safety policies are met
•Maintain knowledge of office, register, and computer procedures
•Maintain knowledge of reports,Western Union, Coinstar, lottery money orders, etc.
•Perform all duties of sales associate and customer lead when necessary
•Ensure safe and tills are counted and balanced without variance
•Ensure all store equipment is functioning properly
•Delegate all responsibilities appropriately to ensure customer satisfaction
•Appropriately deposit and report checks/cash
•Answer and direct calls to appropriate department
•Enforce all rules of the front end of store
•Supervise customer service desk when manager isn't available
Front Desk Associate/Sales
Fitness Connection-Charlotte, NC
May 2019 to August 2019
•Greet incoming customers
•Answer phones and direct calls to specific department
•Interact with customers to increase sales
•Clean gym equipment and floor
•Keep track of gym equipment and personal ID's
•Receive and track membership fees
•Quickly and neatly restock fridges with products
Education
Bachelor of Science in Health Systems Management and Exercise Science
The University of North Carolina at Charlotte - Charlotte, NC
August 2015 to 2019
Groups
Sigma Alpha Lambda
December 2016 to Present Maintain GPA of 3.2+
NCNW (National Council of Negro Women)
August 2020 to Present
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