Assistant Manager Customer Service
Resume:
Deborah Benson
Sacramento, CA *****
*********@*****.***
Results-driven Assistant Manager with 5+ years of experience in tax credit compliance, property management, and customer service. Proven expertise in managing wait lists, processing documents, and maintaining good rapport with clients. Skilled in accounts payable, credit analysis, and conflict management. Proficient in Microsoft Word and multi-line phone systems. Authorized to work in the US for any employer
Work Experience
Assistant Manager
USA Properties Fund-Roseville, CA
November 2021 to November 2024
• I was responsible for the compliance of 208 annual tax credit recertification and compliance for move- ins.
• Performed credit checks and verified information pertaining to assets and income.
• Entered rents and deposits in Yardi software. Completed deposits electronically. Assistant Manager
Eden Housing-Sacramento, CA
February 2020 to November 2021
• Accurately managed wait list for new and perspective tenants
• Organized and processed needed documents for tax credit housing
• Provided interdepartmental support when needed
• Maintained good rapport with new, existing and potential new clients
• Managed multi line phone system
• Greeted and directed walk in visitors and vendors Licensed Real Estate Agent
Keller Williams and Carlisle Realty-Vacaville, CA
October 2018 to October 2020
Orchestrated inspections, interviewed clients, showed homes and held open houses. Worked with clients to get the best prices. Consulted clients on readiness of their home for sale. Property Manager
WestCal Management-Woodland, CA
May 2006 to July 2019
• Efficiently managed multiple apartment complexes.
• Researched and composed budget reports for multiple properties.
• Effectively managed maintenance crews and vendors.
• Accurately followed company policies and procedures for move in and move out tenants along with other scenarios.
• Maintained 100% occupancy rate.
• Provided excellent customer service to new and existing residents Home Center Sales
Home Depot, Orchard Supply, Pay n Pak-Sacramento, CA October 1987 to February 2019
I worked in Electrical, Lumber, and Plumbing Departments part-time while working full-time as a Property Manager.
Education
Some College in General
Pacific Community College - Bremerton, WA
April 2004 to July 2006
Skills
• +25 years of customer service skills. Great attention to detail. Self starter. Adaptability.
• Assistant Manager Experience
• Research
• Property Leasing
• Fair Housing Regulations
• Clerical Experience
• Microsoft Word
• Microsoft Outlook
• Property Management
• Financial Report Writing
• Multi-line Phone Systems
• Accounts Receivable
• Conflict Management
• Accounts Payable
• Office Management
• Bookkeeping
• Budgeting
• Credit Analysis
• Supervising Experience
• Negotiation
• Computer literacy
• Accounting
• Management
• Accounts receivable
• Accounts payable
• Credit analysis
• Clerical experience
• Records management
• Proofreading
• Marketing
• Outside Sales (6 years)
Certifications and Licenses
Driver's License
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